Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,081
chart
#333
All reviews
Review RSS Feed
Sept. 5, 2025
Issue: 1. In product recommendation , keyword search is inefficient, fuzzy match not functioning properly as system want "Exact" match keyword. Store owner need to try different keyword multiple times to get correct item. 2. Does not support reply to specific msg. 3. Auto reply msg will marks as "read" , so owner will miss visitor msg.
Dec. 30, 2023
I have had two conversations in the past two days that lasted over an hour where I had to re-explain myself several times. I had one desired outcome yesterday, and a different one today. Neither one were resolved. Each time they offered solutions that were not at all related to my questions. I am left feeling confused and super frustrated.
Hi, there! Thank you for taking the time to review Shopify Inbox. I can appreciate it can be a frustrating experience when you do not get a resolution right away. For some context, sometimes issue may require additional troubleshooting with escalated teams, which might take a little longer for an update to come through. We strive to respond asap however sometimes depending on the complexity of the issue or queue times – this may take longer. Should you wish to have this looked into further, please email us at [email protected]. Thank you for your patience and for taking the time to leave your feedback here. -Maz, Shopify Support
Dec. 30, 2023
Dec. 30, 2023
Inbox sends notifications to my phone and that allows me to rapidly respond to customer questions and requests.
Using app
Almost 2 years
Total reviews
6
Average rating
5.0
Dec. 30, 2023
Dec. 30, 2023
Dec. 29, 2023
They walk you through set up step by step and make it so easy. I highly recommend.
Dec. 29, 2023
Dec. 29, 2023
Dec. 29, 2023
den er efektiv
Using app
Almost 2 years
Total reviews
1
Average rating
4.0
Dec. 28, 2023
So far so good. It's been helpful to engage with customers that don't want to call our 1800 number or can't get through for other reasons. They can easily leave a message and come back it it when they're next on, or reply via the email that gets sent to them. Very handy to be able to offer products and upsells or discount codes to customers. highly recommended you use this FREE app to increase customer engagement for your brand.
Dec. 28, 2023
It works well, but when you type a response to the customer you have to mouse over to the Send button. On other apps you can just hit enter and it sends your message. It slows you down a little bit.
Dec. 28, 2023
We really like Shopify Inbox. It keeps all the correspondence neat and in one place and able to be referenced at any point.