Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,082
chart
#333
All reviews
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Dec. 28, 2023
Pros: I like the convenience of having chat on my website. I also like that it was easy to setup and I don't have to do anything to "maintain" it. I also like that when I miss a chat, the response is emailed to the customer. And I like the idea of having AI responses. Cons: The AI bot is annoying. It generates long, automated responses that are not accurate. I waste time deleting them to write my response. And then the bot doesn't learn from my responses to improve the next time around. That's disappointing. Wishes: I wish there was a way to identify shopping patterns and determine when someone was about to bounce out of the website and allow me to flag them before hand. I also wish there was a way that it could provide insights that would improve a customer's overall shopping experience to improve conversion. I wish there was a way I could categorize customers and message them accordingly (e.g. if someone says can I get added to a waitlist for something, I'd like to do that automatically). I wish there was a way that I could consolidate insights about the types of questions they were asking and context so I could make improvements to my site, product descriptions, etc.
Hi there. Thank you for taking the time to write your review and outline what you do and don't like about Shopify Inbox, and how you'd like to see it improved in future. This feedback is incredibly valuable to us and your comments will be submitted to our development team for review. Thanks again. -Victor, Shopify Support
Dec. 28, 2023
Utilizo SHOPIFY INBOX para relacionarme con los client@s de manera muy satisfactoria. Es una APP que funciona muy bien y es una opción muy bien valorada por nuestros clientes para hacernos preguntas o resolver dudas que puedan tener. APP de fácil gestión y muy personalizable a la imagen de la empresa. Recomendamos totalmente esta aplicación!!!
Dec. 27, 2023
Dec. 27, 2023
This platform is by far the best one we have used and are using. Recommend highly.
Dec. 27, 2023
Dec. 27, 2023
Me ha servido para cerrar ventas al tener contacto con clientes cuando tienen el producto en su carrito
Dec. 27, 2023
Dec. 27, 2023
Dec. 27, 2023
Se cierra la sesión muy seguido y no puedo ver los mensajes; tengo que chequear si está iniciada para no responder tarde algunos mensajes
Dec. 27, 2023