Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,085
chart
#338
All reviews
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Dec. 19, 2023
Dec. 19, 2023
Our customers use it A LOT so it has been a great addition. The only thing that has kept me from giving 5 stars is the chat is a little glitchy. Some people don't see messages and think we are ignoring them even though we have sent replies. Also some newer messages arrive before older ones making the chain confusing. Otherwise a great addition to our store.
Dec. 19, 2023
Dec. 18, 2023
Dec. 18, 2023
Dec. 18, 2023
Pretty good, Notifications are a only ok (completed messages still appear unread in the mobile app after being read in the online store). Other than that it's fine.
Dec. 18, 2023
Great, at no additional cost, but would be good if you could paste screenshots rather than having to save and attach
July 16, 2025
I love that I can stay up to date and informed when my customers need me. Shopify Inbox keeps my customers calm until I can get to their questions and they enjoy the easy use too. I especially enjoy the fact that there are answers that I can give to the system for helping my customers when I'm away after hours.
Dec. 18, 2023
Easy way to manage store convos. I wish that it didnt log you out after a set point in time though. Other than that the app is great!
Feb. 28, 2024
Super simple integration with great features. It's a straightforward app that makes communicating with website visitors easy, while removing all the unnecessary functionality/services from other chat bots.
Dec. 18, 2023
Dec. 18, 2023
Easy to use, all coms in one place - customers do complain though about the wigget popping up all the time.
Dec. 17, 2023