Shopify Inbox

I don't think I am getting notified when mail arrives, otherwise I am fine with it

Impossible to change the email address that email notifications go to.

I meant to check bad: I am being inundated with messages from random strangers who want to, "talk about Shopify" but don't. I think they're bots and its starting to get annoying!

WHEN AI API CONNECTION TO THIS APP!!!!

Caution - this app has some very serious omissions. It's absolutely NOT ready for prime time. It's missing some essential features. On the plus side, easy to install, use, and find integrated customer info. But the down sides are pretty major. If you ever run into a problem with a customer, and you need to be able to share a prior chat with that customer, you won't be able to. You can not export any chat. You can't email the chat to yourself or a customer. You cannot even copy/paste the chat transcript into a document. It just doesn't copy correctly. Further, your customer cannot log back in and see this chat. I'm pretty confused on why this app is getting so many 5 star reviews. I have used quite a few chat apps and I was suckered into this one because it's free and I generally think highly of shopify apps. However, this app just doesn't cut the mustard. I'm ditching it and getting something that has chat transcripts that can be sent to my primary customer service email address so that I can always share it with a customer. Very disappointing app.

Live Chat allows people to preview what the customer is typing to help better anticipate their needs and give an almost immediate response. Watching dots ... is a waste of time when every second matters

It's good but not very customizable. You can't move it to where you want it on the screen and I can't find where to change the instant answers.

I know the app is free but people send messages and i don't receive them. i only knew this when i watched store recordings and saw clear messages/chat being send and email subscriptions to realize this app did not send any notifications or email to me. WHY?

Now that Facebook and Instagram are no longer integrated, we need to look for another app. This app had potential, but now sadly is slightly better than useless

Just enabled chat 2 hours ago and have already received 8 spam messages. What can we do to block these spammers?

The inbox used to be easy but for some reason, it's not anymore. I haven't been able to respond to inquiries since June 11th and I have no idea why. I even checked the user permission to see if I gave email permissions to my colleague and there wasn't anything there. So, I don't know what's going on but this has made me and my store look bad. If I can't provide customer support, what's the use of having this thing? I'm very disappointed right now. I won't cancel just yet but do expect this problem to be fixed ASAP. I've never had issues with Shopify in the past and I am confident this problem will be fixed but for now, I have to be honest with my review. It's not a good one at this time. That will change once I see the problem fixed.

Your app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".And also on resetting password it show their is no account but on login it shows email already exists.

Una app que se encuentra limitada en su personalización. No está la opción para mover el chat mediante código.

Great App, worked really well for us, but disappointed to see Instagram and Facebook Messenger will no longer be supported, having it all in one place is the main draw of this

Handige app maar niet als je webshop meerdere talen heeft. Je kunt je automatische berichten niet vertalen in meerdere talen.

La App è fatta molto bene ma non è possibile una funzione essenziale: disabilitare la visualizzazione e nascondere il modulo pre-chat dove vengono richiesti il nome, cognome ed email del visitatore.

Very disappointing: I installed this app after Shopify notified me that they no longer supported my previous (shopify supported) app for chats. But this app only functions in one language, hopeless for all those gazillions of websites that are multi-language. My translation app (previously recommended by Shopify) cannot intervene as Shopify Inbox is a widget that seems to be loaded onto the page via an iFrame, meaning that the content is stored somewhere else and just loaded in. Sadly, Langify cannot access this type of content. Shopify's answer is to recommend 6 other translations apps. Perhaps they'd like to pay for someone to do the back office work necessary to load up all the translations again!

PROS: Works, free, no major hiccups and customers do use it. CONS: lack of meaningful design customization (its just a giant bubble that cant be shrunk/tweaked or moved), cant select where emails go, cant disable on pages where it makes no sense, opaque/confusing language makes using the app more of a chore than it should be, and finally we're also getting spammed on it... Almost every other public-facing app we use has these kinds of options/customization tools. I kind of wish customers didnt use it so I could delete it and not deal with these annoyances.

- Frequently fails to deliver messages to customers, and resending fails as well - Does not show images shared by users from social media channels - Shipping status autoreply can't be disabled, even when it's not functional in your region - Does not provide reliable status of user presence - Notifications are unreliable, and frequently received after the customer has given up and left

pretty good experience so far although I don't know how it relates to the customer on shopify I was trying to reach? shopify took me out of my customer's order to this and now I can't find my customer?