Shopify Inbox
All reviews
Review RSS feed
If you haven't added a live chat option this is great... The Inbox app from Shopify is excellent, it features: - Quick replies for pre made replies - Add product links to the chat - Assign chat to staff - You can send photos - There is a dedicated mobile app for ios and andriod. but it's not perfect: here's a list of features I wish it had: - Option for Private chat - Email the chat transcripts - Video calling options Also, on occasions it can be a little slow on the notifications. Also sometimes store collaborators get notified of chats... these issue to one side. I really love the live chat though and so far it has added value to our shopify store.
Hey, there! Thank you so much for taking the time to leave a review. I'm glad you're enjoying Inbox overall and feel that it's beneficial for your business. I can definitely understand how useful it would be to be emailed chat transcripts and to have a video calling option - I'll be sure to share that feedback with our developers. In the meantime, you can view conversation details in each customer's profile. All chats should be private by default, however please feel free to reach out to our support team (https://bit.ly/2AWw5VA) if I've misunderstood the request. Feel free to reach out to us about any notification issues as well, and our team will be happy to take a look. Thank you! - Brie, Shopify Support
Very good app. It works great it has lot a features like auto replies and questions also product display directly in chat definitely recommend.
It is used very well, which increases the chance of ordering and provides timely service to customers.
Easy to use on the Go cause of the app. But App doesnt allow to switch between more than one stores on the go
Thank you for taking the time to leave a review! I'm so glad you find the app easy to use. I can definitely understand how useful it would be to be able to swap between your stores within the app. I'll be sure to pass this feedback on to our development team. Thank you! - Brie, Shopify Support
Reliable & consistent. Limited in 'options' and controls, but it gets the job done and is presentable. Suggestions for future updates: - settings to send only a single notification when a customer starts a conversation. Being flooded with 10+ emails in 2 minutes is a definite turn off from this app! - customization of e-mail reply to customers when they are offline. Current 'default' template is quite unprofessional looking - controls to add/make particular information, such as a phone number, mandatory when starting the conversation.
Hey, there. Thanks so much for taking the time and sharing these suggestions with us. We can see why having too many notifications for the same email can be a put off, and we understand that having a more customizable email template as well as the option to capture phone numbers is important to you - we'd be more than happy to share these suggestions as a feature request with our development team. Cheers! -Elias, Shopify Support
Can't manage how to start a chat without giving all info related client name and email. Many propects are just quit our website because of that Any solution?
Hey, there. Thanks for taking the time and sharing this feedback with us. We understand that some customers may prefer not having to share their info in order to ask a question. However, in the event that there isn't anyone available to reply to customers using the online store chat, the email is required so that their questions can be forwarded to your inbox allowing you can get back to the customers later. That being said, we can see that there are some improvements that could offer a better experience, such as capturing the customers' information only when the online store chat is offline or by making some of the fields optional, and we'd be happy to share this feedback with our development team. Cheers! -Elias, Shopify Support
Excellent, lots of great features built right in and free. What's not to love? We moved away from Tidio and am glad so far.
I love this app! It makes it convenient and easy to respond to my customers in a timely manner. Resulting in sales.
Shopify Inbox ist ein wichtiger Teil unseres Onlineshops weil es uns ermöglicht, direkt mit unseren Kunden zu kommunizieren und sie beraten zu können. Einfach in der Installation und noch einfacher im täglichen Gebrauch.
L'app funziona benissimo, sarebbe utile che si potesse eseguire lo switch da un negozio all'altra per chi come noi hanno più negozi shopify.
Edited: I wish the 'Instant Answers' had rich html so we could add Bold, Italic, and URL's into those answers to direct customers with more clear messaging. App is working great and love that it is free.
Thank you for taking the time and sharing this feedback. If the customer enters their email (using the online store chat) and an account is created without a password, then they can create a password by resetting their password directly on the customer accounts page. That being said, depending on the type of customer accounts that you're using, you may also be able to send a password reset (https://bit.ly/3ZOTOgP) to your customers. If you need more assistance on this topic, then please get in touch with us via the Shopify Help Center (https://bit.ly/2AWw5VA). Cheers. -Elias, Shopify Support
This is a great app. It enables you to connect with prospective customers and assist them with purchases or assist with customer service issues efficiently.
Works quite well. Have not experienced any issues. Love the AI replies ... so spot on! Also love the ability to put messages in certain categories. Really like this app!
very cool App! really great!. Would it be possible, if a customer chats with you, to see on which page he/she ist?
Thank you for taking the time to write your review and providing us with your feedback. At the top of the conversation view, you should see the name of the page that the buyer was on when they initiated the conversation. The page information does not update, and it will only reflect the page where the conversation was started. If you have any further questions about this please feel free to email me at [email protected]. -Victor, Shopify Support
Great app - so functional and so good for my store and built in to shopify- have been using it for a few weeks now - cannot imagine life without it.
As a basic chat that you can easily put on your website it works like a charm. I wish it had some more features, but I will continue to use it and hope for more features in the future.
I have had this app installed about a month and so far it works good. Notifies me when a customer sends a message and hasn't crashed. So far I have been very happy with it.
Doesn't support multiple stores... Makes you logout/Login to change stores... we have many Shopify stores and need to be able to quickly switch between them just like the Shopify app allows. And since this is messaging its even more crutial to have instant access to respond to customers - if we are not logged into the app with the correct store we wouldnt get the message... Fix this otherwise this is useless
Hey there, FSWERKS. Thanks for taking the time to leave us a review for Shopify Inbox. We've received a lot of feedback regarding this specific request, so I'm happy to add your feedback to the collection we've gathered for our Product Team. I'm happy to let you know that the team is aware of the value this specific feature would bring to Inbox. I can't comment on when such a feature may be released, but you can rest assured that your feedback has been passed along to the appropriate folks. Thanks again for your review. -Imogen, Shopify Support
This service is awesome and so easy to use! highly recommended for anyone with a shop on Shopify. Looking forward to see what else this can do!
I am having this error for more than 2 months. "An error occured: Could not login to Inbox, please try again later (1000)" Asked for support and haven't had any support. Yesterday, I deleted the sale channel but it is back on my sale channel list. (How!!!) Can anyone help me use or delete this thing?
Hey there, Kira the Cat. Thank you for taking the time to leave us a review for Shopify Inbox. That error you're receiving there is definitely something we want to assist you with. I know that you mentioned that you spoke to our Team for support, but I recommend that you reach back out to us using this link: https://bit.ly/2AWw5VA. We absolutely want to get you authenticated so we can jump in and help resolve this. It is odd that the app seemed to appear in your app list again after you had deleted it. If you decide that you'd like to delete Inbox, please follow the instructions that can be found on this help page: https://bit.ly/3J1kqFx. -Imogen, Shopify Support
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.