Shopify Inbox
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We needed a simple chat plugin that was easy to onboard and Shopify Inbox met those needs perfectly. It was easy to onboard and customize and it being a free app for us to try live chat with was also a big selling feature. We do miss the integration with messenger though!
It gets the job done. It allows me to communicate easily with both new and existing clients. The settings are also adjustable on my cell phone I would recommend this app
I can't fault the Shopify inbox. It's user friendly. Packed with lots of data to be able to see customer analytics while emailing them. Shopify have made my life so much easier. I highly recommend.
Incredible app on so many levels. Shopify has done a good job keeping the app incredibly simple, easy to use and cross-device. That being said, this app lacks some very basic integration tools that knock it down from 5 to 3 stars. It would be amazing if it could do something as simple as integrate with Google sheets for reporting, Slack for notification and team tracking, etc. A Zapier integration would be really appreciated!
Hi, thanks for your feedback. I can appreciate and understand the need for adding those integrations you mentioned, so I'll be sure to pass on your thoughts to our internal development team so that they're aware of the requests that you've shared here with us. Thanks again, and great to hear you're currently enjoying using our app too! -Kimi, Shopify Support
It's easy to use and notifies you when customers message you. The only thing I wish it did is text you when someone reaches out. They do have an app, though!
Contact direct et plus rapide avec le client.
The app really seems great and was an exciting prospect for our store, but unfortunately there's currently a killer flaw: the inability to turn off pre chat form. Requesting a visitor's name and email before talking with them first will greatly reduce the number of people that contact us. People are wary to share their information and it's an unnecessary first step. Hopefully Shopify developers will make it possible to turn off this feature soon.
Hi, thanks so much for taking the time to leave your feedback here with us. I definitely understand your perspective and can see how the form may deter visitors from wanting to start the live chat in the first place. I'll submit your thoughts as feedback to our internal development team, so that they're aware of the need to customize or disable the form within the Inbox app. Thanks! -Kimi, Shopify Support
Sehr cooles Feature, um mit den Kunden sehr nah und schnell zu kommunizieren. Einfach in der Implementierung und auf jedem Gerät erreichbar. Ist man nicht so schnell, dann geht es nahtlos per Mail weiter. Könnte einfacher und besser kaum sein. Vielleicht in Zukunft noch mit einem Bot, der die Wartezeit zur Erfassung der Bestellnummer nutzt und intern direkt verknüpft.
This App is very convenient to use for all of your messages to custumers. You can notice immediately any asked question from them and answer back immediately as well. Good customer service is very important for my business. I recommend this App.
excelente!!! puedo interactuar con mis clientes, y enviarles descuentos, presentarles productos, esta aplicación me da la información y ubicación del clientes, muy eficiente.
目前感觉还不错，整体操作比较简单，界面也整洁清爽，与店铺适配度非常好，这一点是其他插件无法比拟的。希望聊天框可以更加只能一下，比如实时翻译各种语言，可以提高商店的客户接访效率，也能给客户带来更加快捷的体验。希望在实时翻译上，能尽快得到完善，谢谢~
A great app, especially as it's free. It's missing just one thing that would make it on par with many of the chat systems that charge $$$ Add email piping. So sending an email to a specific email address creates a conversation. This would make this premium, easily.
It is intuitive instantly - by the way I would remove the 25 word limit on this review as I nearly just got out of it as it was annoying to have to write 25 words when busy
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