Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,303
chart
#273
All reviews
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Nov. 25, 2022
Shopify should have increased this a long time ago! Game changer for our business. Customers feel comfortable using it. They also get email replies so they don't have to hang around. All previous order information is available to.
Nov. 24, 2022
This is the BEST APP that shopify have ever built and works without any issue. If it also has live typing insights and the pages that the website user have visited, this would be an even more great app. Please try to bring those two features, most importantly the feature to view what pages the viewer visited!!
Nov. 22, 2022
La uso da poco ma ha già dato grandi risultati. Utilizzarla è semplicissima e la possibilità di avere l'app sul cellulare è comodissimo!
Nov. 20, 2022
It is a nice app and I am happy and thankful to use it. The minimum one hundred words for a review would be the only thing I could say needs improvement.
Nov. 20, 2022
Great integration and great experience so far (I'm using it only for 24 hours right now). Very happy
Nov. 19, 2022
La App è fatta molto bene ma non è possibile una funzione essenziale: disabilitare la visualizzazione e nascondere il modulo pre-chat dove vengono richiesti il nome, cognome ed email del visitatore.
Nov. 28, 2022
EDIT: Ever sense I left this review I have been getting tons of spam messages on Inbox and through the contact email on my website. Never a spam message until I left this review! Works great. The only complaint would be the notifications on Mac with Safari. They usually don't come through. Please add the ability to search old messages.
Hi there, SaltCritters. Thank you for taking the time to leave us a review for Shopify Inbox. You have a few different things mentioned in your review here, so I'm going to take a few moments to address them. In terms of your slow notifications, please ensure that you're running the most up to date versions of Shopify Inbox, Safari, and Mac iOS for your device. Updating all of these to their latest versions should help you receive your notifications in a timely manner. In regards to the request for a search function, I've gone ahead and made the Inbox developers aware of your request for such a thing. We've long had requests for this feature, so the more feedback we get to stress it's importance, the better! Lastly, to address the spam situation, I've also gone ahead and requested that our team look into adding a spam or bot filter to Inbox. This would help mitigate the impact these spammers have on your business. All live chatting apps and programs are abused by spammers (even our Support Team gets a large amount of spam every day!) so having a tool in place to mitigate it's impact would indeed be valuable. I can't comment on when these features may be added, but you can be confident that the team has been made aware of your review. -Imogen, Shopify Support
Nov. 15, 2022
Amazing, using it for months now, it's a great alternative to tawk.to where we can combine all of our platforms into just one
Nov. 15, 2022
Great but EVERY DAY I have Nigerian scammers chatting with our team through the app and no way to stop them and more scammers than customers. You've got to do something about this annoying distraction or I'm switching!!
Hi there, Six Scents. Thanks for taking the time to leave us a review for Shopify Inbox. We're sorry to hear that you've been receiving spam messages through your Live Chat. This is an issue with many live chatting programs out there (even our support team gets loads of spam messaging everyday), so having tools in place to help mitigate the impact of this spam is important. A tool such as a spam filter has long been requested, so I'm happy to pass your review here to the Inbox Team to serve as another example of why such a filter would be valuable. For now, when these spam messages come in, you can click the red '!' that appears in the top right of the chat to block the user and prevent them from reaching out again. -Imogen, Shopify Support
Nov. 15, 2022
Works well makes it easy to communicate with our customers. The integration seems to be very clean
Nov. 15, 2022
love it, would much like to have Salesforce integration!, very user friendly and helpful. Sure it´ll improve with time
Nov. 14, 2022
this app is great. Should be able to switch between two different stores would be great! We have three stores. I hate signing out to check other store messages.
Nov. 14, 2022
Customer started a convo with questions on how, when, etc to use product. After a couple of exchanges, a sale resulted. Perfect!
Nov. 14, 2022
Easy to use, easy to integrate, easy to track messages in and out by assignment to staff. Thanks for making life simple Shopify
Nov. 14, 2022
I was using another chat app - i switch to Shopify - I like it - I use it on my mobile - very simple & effective way to communicate with customers
Nov. 13, 2022
Helpful to get instant access to customers via the phone app if I am away from my desk. Helps close sales more quickly. A+
Nov. 12, 2022
I like it, but somehow I'm getting all my instagram messages on here and it's kind of a pain because most of them are not customers.
Nov. 12, 2022
Its been super helpful and has increased sales being able to respond directly to customer questions. I would recommend.
Nov. 12, 2022
Very comfortably !!!Added photo files direct communication with the client. Communication performance indicator. All of this helps a lot.