Shopify Inbox

Your app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".And also on resetting password it show their is no account but on login it shows email already exists.

Best chat app so far. Track my order feature is the best which I like. Thanks Shopify for making E-Commerce websites more valuable.

it is a spam magnet!! get it if you want to be inundated with nigerian digial marketers every hour of the rest of your life

Working Great On Our Website, Very Nice App Looks Great And Professional https://my-premium-manual-source.com/

Huge potential, but I have to block 30-50 people a day as they're just scammers from weird countries trying to sell you their Shopify services. These scammers then get your social media, phone numbers, email etc and pursue that way too. And it's a lot of hard work to spend most of your day blocking messages, there should be an easy way to filter these out some how, until this gets fixed. Once this issue is fixed, I will re-install the app.

Logs you out whenever you travel overseas (so don't forget your password) - the absolute rubbish we've come to expect from the utterly useless development team at Shopify. Update: since contacting support regarding the issues I have with this app, I have been inundated by spam conversations offering marketing services (none received in the 12 months prior, at least 30 spam conversations received since). Coincidence? I wonder!

muy buena aplicación para la gestión de dudas directamente con cliente que está visitando la web en esos momentos

As long as there is chat, the program keeps sending emails, one for each line of conversation. Even if you cancel all notification options in the settings, it will still be the same. Frustrating, no technicians to fix or advise.

AN AMAZING APP! a literal cheat code. shows if customer has items in cart, online offline and lets you QUICKLY respond to customers. 10/10

I deleted this app due to spam messages. Shopify's solution to block one spammer at a time is impractical. Shopify support couldn't help.

Una app que se encuentra limitada en su personalización. No está la opción para mover el chat mediante código.

Boa tarde, preciso uma solucao para meu problema para que volte a funcionar como funcionava a quase 2 anos sem problemas. Nao quero uma solucao para aplicar em mais de 1200 paginas. Por favor, eu pago caro pela plataforma inclusive voces recebem uma comissao em cada venda, para ter meus problemas solucionados, problemas gerados pela propria plataforma. Estou realmente decepcionado com o meu ultimo atendimento que a resposta para meu problema era adicionar uma linha de codigo em todas minhas paginas que me custaria dias de trabalho por uma falha gerado pela propria SHOPIFY. Numero do meu ticket 51101767

Changed from Tawk.to as this is much better integrated with Shopify obviously. All seems great the biggest problem we have is the notifications. Tawk.to played a loud jingle when messages arrived and the browser icon on the PC would flash. Inbox seems to offer no notifications most of the time and then the odd time a single subtle bing. We have missed a few chats because of this and might be the reason we stop it and go back as it kind of messes us up and makes us look bad.

Great App, worked really well for us, but disappointed to see Instagram and Facebook Messenger will no longer be supported, having it all in one place is the main draw of this

Removing Facebook messenger and Apple business chat takes all the appeal out of this app. Terrible move from Shopify.we will be looking for an alternative and will exploring the possibility of taking our business to another e-commerce platform.

I really do not understand why so many negative reviews of this excellent chat support app from Shopify. This really an excellent free add-on for any store owners to increase the sales.

Annoying. Every time there is a message it emails ALL admin personel. Sure you can turn it off for everyone but you can't pick who gets the messages. So all or nothing. Chat support has yet to get back to me. Frank

Easy app to install and navigate. 2 major issues: You get a copy of every chat message on mail - meaning, suddely you will have 20-30 mails which just is a notification mail. Impossible to turn off. I did try with the help from support. 2nd - the number of scammers has increased over the past 4-5 weeks. all from Nigeria.

Hi, I find the Inbox App generally pretty good. The main issue I get is that as I access the Inbox from various devices sometimes the sync between them all doesn't seem to be consistent. Also I find that messages remain unread and flagged as such on the App icon, even after they have been read. This seems to relate to the sync issue. Besides that it is a handy business tool and I would recommend people to try it.

It blocks the whole page and does not let the visitor exit. If they reload the page, it loads back up. This is a horrible experience. got told by support to change the colour and icon when this is not the issue, (tried anyway)