Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,304
chart
#273
All reviews
Review RSS Feed
Oct. 25, 2022
Works a treat. The feature to set auto responses is very useful. This app is where the sales are converted.
Oct. 25, 2022
What I like the most is the thing Shopify always improves this app and adds new features. Good quality app.
Oct. 31, 2022
A quick way for customers to contact us and ask questions about the availability of products or about products we sell. Had some recent problems with Nigerian cons sending me multiple chat requests to my inbox. I blocked them on my end, but wonder if there is more that Shopify can do to stop these scam artists.
Oct. 25, 2022
It's not the most refined but it works. Feels like it needs a facelift now. Convenient though but just a little clunky
Oct. 25, 2022
It's amazing! Customers are able to contact us easily which can only be good in terms of conversion rates!
Oct. 25, 2022
Too good for a website.Go for it............................................................................................................................................
Oct. 24, 2022
Ayuda muchisimo a acelerar la compra. El cliente siempre quiere ser atendido de manera directa y le da mucha confianza que le contesten.
Oct. 24, 2022
Cela nous permet de renseigner les visiteurs en direct et d'augmenter sensiblement nos taux de satisfaction et de conversion.
Oct. 24, 2022
buena aplicacion para comunicarse con los clientes y automatizar mensajes! ventajas a la hora de compartir productos, descuentos, imagenes..
Oct. 23, 2022
Useful and simple, 5 stars Use this app， don't forget to download an mobile app on you phone it gonna help a lot
Oct. 23, 2022
It is so much easier to sift through my polluted email ... my customers are my number one concern. This app makes it so much easier to communicate!
Oct. 22, 2022
I am using this App on my store www.snazzyhunt.com for the real time customer live support. Its really very helpful in store conversion. I recommend it to every shopify store owner to use this Amazing App. Thank you Shopify
Oct. 22, 2022
I used this app to provide real time customer care. I love when it shows the customer's email and order number that the request pertains to as well as the showing of the customer's current cart items. It will be even better if I can paste screenshots directly in the message box instead of needing to make it a file then attach. Also if I can 'like or love' the customer's message directly as if in the actual chat program, that would be great.
Thanks so much for taking the time and writing this review! We're delighted to hear that our app is helping you with real-time customer care. We'd also be happy to submit your suggestions to our development team regarding the ability to paste screenshots and react to customer messages. Cheers! -Elias, Shopify Support
Oct. 20, 2022
总体很好，但是有时候新消息不会发邮件通知，希望改进。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。
Oct. 19, 2022
Works great to communicate with customers. Only downside is having to sign in all the time if you get notified and don't have the web page or app loaded already. It's not too much hassle but if a customer is waiting live then it will consider you "away" and might end up emailing them by the time you reply.
Thank you for taking the time and sharing this feedback with us! We're delighted to hear that our app is working great for communicating with customers. We also appreciate the feedback on improving the sign-in or response process, and we'd be happy to share them with our development team. Cheers! -Elias, Shopify Support
Oct. 19, 2022
This app has cut our emails down significantly--only wish they had an emoji option to add when talking to customers.
Hey, there. Thanks so much for taking the time and sharing this suggestion! We're delighted to hear that our app has helped you with cutting down emails. We understand that you'd like to have an option for emojis, and we'd be happy to pass this suggestion along to our development team. Cheers! -Elias, Shopify Support
Oct. 19, 2022
I absolutely love the app because my customers often contact me through it and I'm able to answer any questions they have. It increased my convertion. More money for me = 5 stars for the app:)
Oct. 18, 2022
Allows me to answer questions customers have regarding a product or order. In answering customers quickly it has brought in extra sales which I may of lost.
Oct. 18, 2022
I like this app because it creates direct communications with customers which is always good. It's a quick and easy way to answer customer questions.
Oct. 18, 2022
It's great! Customers are using it a lot and it is easy for us to manage and use. I like the mobile app to. Sometimes notification flags do not reflect when a notification item has been cleared.