Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,304
chart
#273
All reviews
Review RSS Feed
Oct. 18, 2022
I really like using this app. The only issue I am having is getting my notifications. With that said, I am able to capture my customer and get sales and I feel it is because I have that instant connection.
Oct. 18, 2022
Its free and better integrated than the alternative from Meta. So its a no brainer to at least try and see if it fits your needs. The android app is not amazing. And I wish it also had a windows app or better webapp where you could stay logged inn more permanently.
Oct. 17, 2022
Makes my life so much easier. I love having all my messages in on place and well organized. Big bonus alos goes to the possibility of sending product links or discounts directly from the app.
Oct. 17, 2022
This is really cool I like so much. I want to use this app forever. thank you so much for your support.
Oct. 17, 2022
Shopify inbox is wonderful. The client insights and communication options are second-to-none. In my opinion and personal experience as a solopreneur, if you're not using Shopify to run your product-based business - be it B2B or B2C - you're doing it wrong. Everything I've used on the platform to date is user-friendly and is constantly being refined. Their customer service is super helpful, knowledgeable and speedy. They've made excellent app recommendations with regard to my business needs and their resources are robust. You can tell they pay attention and care about the apps being added. Everything works as it should (or better) and zero scams have happened. Again, this is just my opinion. I've been using this platform for around 3-4 years now and am so happy I made the switch. Thank you, Shopify. 5 stars.
Oct. 17, 2022
Te ayuda a progresar y generar base datos, capitalizr compras, formas lazos redituables a largo plazo con tus clientes.
Oct. 17, 2022
Great way to allow your customers get in touch with you. Helped us get few extra sales since we started using it.
Oct. 16, 2022
PCでもスマホでも対応できるので助かってます 商品のタグをつけられるのでおすすめの商品も提案しやすいです。 また自動応答設定も簡単なので休業日にはその旨も自動的に伝えてくれるという点も良いです。 ただし返答した回答をお客様が確認したのかが分かるともっと良いです。
Oct. 16, 2022
Easy to use, notifies me right away, easy to set up for common Qs, works well on both phone (iPhone) and desktop (Mac).
Oct. 15, 2022
We are very satisfied and view it as excellent, Turning it on has made a world of difference. we will make full use of this app. Thank you.
Oct. 15, 2022
Super handy and great to take care of customer questions and inquiries. Continue making great apps like this and soon you won't need an app store!
Oct. 15, 2022
Facile à utiliser et à personnaliser. L'application mobile fonctionne également très bien. Et gratuite ! Franchement géniale.
Using app
23 days
Total reviews
29
Average rating
4.4
Oct. 15, 2022
Only I have a huge problem with the csv, why isn't it possible to download a simple csv, put in the info and upload it back again?
Using app
9 months
Total reviews
3
Average rating
4.7
Hey, there. Thanks for taking some time to leave a review for Inbox! Are you having troubles editing and uploading a CSV related to Inbox? Shopify does require certain columns to be included in uploaded CSVs, so it's important to download one of our CSV templates and structures your uploads around that. It's best that you reach out to our Live Team for some assistance using this link: https://bit.ly/2AWw5VA. They'll be able to authenticate you and help resolve your uploading issue. -Imogen, Shopify Support
Oct. 14, 2022
I really like the app, but would like it better if you could search for a message instead of going through each one.
Hey, there. Thanks for taking the time to leave us a review for Shopify Inbox! We're happy to hear you've been enjoying the app! I agree that having a way to search for conversations would be a helpful addition to Inbox. I've gone ahead and passed your feedback along to the Inbox Team, so the can consider adding such functionality in a future update. I can't promise when that update may be, but you can feel confident in knowing your feedback was seen. Thanks again! -Imogen, Shopify Support
March 2, 2024
Great app. Very useful for getting quick messages from customers while they browse online at your website. Really love this app and has helped us sell more to our customers. Highly Recommended for all Shopify Merchants. Fun Foods Canada https://funfoods.ca
Oct. 14, 2022
me mantiene informado sobre los mensajes que me llegan de otras redes sociales, aun me encuentro en la etapa de aprendizaje, algunos mensajes lo respondo algo tarde pero se que este es un trabajo continuo.
Oct. 14, 2022
It works well. Somehow, I still miss some of the notifications. If the notifications kept coming until answered, that would make it near perfect.
Thank you for providing your review and I am glad to hear that Shopify Inbox has worked well for you thus far. Having the notifications repeat if unanswered would indeed be a helpful addition and thank you for sharing this piece of feedback with us; I will be sure to share this with our development team. -Victor, Shopify Support
Oct. 14, 2022
Very cool new addition! Great way to keep in immediate touch with customers in need of assistance!!!
Oct. 14, 2022
The app works well and does as it should for an easy online chat app. I wish that you could attach images in the chat to better assist customers, I have to ask them to email me for that. I would also like it if I could send more than one link at a time and have it popup as a preview window. Lastly, there are issues with the shopify inbox on my computer communicating to the shopify inbox app on the cell phone. I will read a message and mark it closed yet I still have the notification on my app and no unread messages in the "open" section. Just a small glitch. Notifications are persistent and not as customizable as they should be. Could be slightly improved and be really wonderful!
Thank you for writing your review and for letting us know how you have enjoyed Shopify Inbox so far, and how you think it could be improved. I am happy to share that in the latest version off the app, customers will now have the ability to send images in their conversations that you can then view in the app. We also appreciate your feedback on the notifications issue which I will pass onto our development team. -Victor, Shopify Support
Oct. 14, 2022
Love this app! Thank-you for helping me grow my business and connecting to my beautiful students and seekers.