Shopify Inbox
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Good tool to chat to customers. I wish there was better spam blocking and filtering of people offering marketing services—super irritating. Otherwise, great.
Easy, fast and integrates perfectly. You can see their cart and location, but you cannot instigate conversations. I would recommend.
Es funcional para lo que se necesita. Solo que de repente con las actualizaciones del telefono se desconcecta el chat y puedo contestar hasta que veo la indicación de mensaje por el correo
A great app, especially as it's free. It's missing just one thing that would make it on par with many of the chat systems that charge $$$ Add email piping. So sending an email to a specific email address creates a conversation. This would make this premium, easily.
It seems to be working fine, which is strange considering it is a Shopify-made app. By the way, there is a bug with the official Bundles created using the new official app. In fact, bundles are always showed as not in stock in the chat on buyer side (of course they are not). They appear in stock from admin side, even in Inbox, but not on the chat. That's strange and must be solved asap
Very good, solid app which fits in well with workflows while keeping bloat to a minimum. My only suggestion is to provide a way to get rid of the fake notification badge which appears even when there's no messages for the customer, which is irritating for users and somewhat of a dark UX pattern. It would be great if it only appeared when there's an actual message for customers.
Hi, thanks for your feedback. I definitely hear you and can understand that the notification badge in appearing for new visitors can cause some confusion. I'll be sure to pass on your thoughts to our internal development team, so that they're aware of the need to customize or disable the notification badge. Thanks again! -Kimi, Shopify Support
Is there a way to have it optional providing the name and email address to continue the chat? It might discourage people from starting a chat at all if they want to ask just a quick question.
Hi, thank you for your review. For context, the reason behind the email address requirement prior to chatting is to allow merchants to follow up with customers in case they leave the chat or store. I can totally understand your perspective however, so I'll be sure to pass along your thoughts to our internal development team. Thanks again! -Kimi, Shopify Support
For a free app it works fine. If basic message templates were added for instant answers that would save us a lot of time. Other apps have them. Easy, peasy.
Hi, thanks for taking the time to leave your review here with us. I'm sorry to hear that you've had a negative experience with our live support team. If you're looking to allow your Staff members to access specific features of Inbox, you'll need to set them up with the correct permissions: https://shopify.link/05Qk on their Staff account, as detailed below. - To reply to customer messages: ‘Customers’ permissions - To send product pages in chats: ‘Products’ permissions - To send discount codes in chats: ‘Discounts’ permissions - To send draft orders in chats: ‘Draft Orders’ permissions If you still need further help however, I encourage you to contact our live support team once more: https://shopify.link/qLKl, so that we can have another try at assisting you. Thanks! -Kimi, Shopify Support
It's great but I need to be able to delete a sent message. Or alter it. Then it will be 5 stars. Cheers
Thank you for your review! -Emily, Shop Support
El servicio de shopify inbox es bueno pero estaría mejor que fue in-app y no otra ventana. Esa función haría que la mensajería sería más rápida y eficiente.
Fijne app, werkt goed en overzichtelijk. Gelijk inzicht in klanten en bestelgeschiedenis van deze...
Shopify Inbox has served us very well over the years, however I would like to disable the recently introduced CATCHPA on the Inbox Chat. I do not believe this feature is serving us well. It reduces considerably the number of opportunistic chats that are taking place. Our potential customers do not want to jump through hoops to chat with us. Just add this option to the settings. In the meantime I am tempted to look for something else to replace Inbox.
Thank you for sharing your feedback. I'm happy to hear that you have been enjoying the app over the years. To provide some context, reCAPTCHA helps analyze the behavior of visitors to your online store to block spam from bots. However, you can disable reCAPTCHA on your store by following this guide: https://shopify.link/2drP. Rest assured, I have shared your feedback with our developers as we're always looking for ways to improve the app. -Mac, Shopify Support
It looks good, however, can't figre out how to configure answers to FAQ, that should be a simple feature. If I can't do that I will have to uninstall as there will be a lot of messages that are only a waste of time to answer.
Hi there! Thank you for reviewing the Shopify Inbox app. To configure your FAQ section quickly, you can utilize the Instant Answers feature. This allows you to create automatic responses for frequently asked questions, which will be presented to customers when they click the chat button. You can learn how to set this up by following this guide: https://shopify.link/kz7D. -Mac, Shopify Support
Changed from Tawk.to as this is much better integrated with Shopify obviously. All seems great the biggest problem we have is the notifications. Tawk.to played a loud jingle when messages arrived and the browser icon on the PC would flash. Inbox seems to offer no notifications most of the time and then the odd time a single subtle bing. We have missed a few chats because of this and might be the reason we stop it and go back as it kind of messes us up and makes us look bad.
Hello! Thanks so much for this valuable feedback. Notifications for Inbox do differ depending on device settings and whether or not you are logged in. You can select when and where you receive notifications for customer messages in your Admin and Inbox mobile app. If you'd like to discuss these options in more detail, I encourage you to connect with us via our Help Center by choosing "Contact Support". In the meantime, I'll share this feedback with our developer team who are always interested in opportunities for improvement. Thanks for your input! -June, Shopify Support
Easy app to install and navigate. 2 major issues: You get a copy of every chat message on mail - meaning, suddely you will have 20-30 mails which just is a notification mail. Impossible to turn off. I did try with the help from support. 2nd - the number of scammers has increased over the past 4-5 weeks. all from Nigeria.
Hi, there. That is fantastic feedback. I'll be providing this on your behalf to our developers. As a workaround, you can adjust your settings to only receive push notifications to your desktop and mobile if you prefer, for the time being. Thanks again! - Skye, Shopify Support
Easy to use on the Go cause of the app. But App doesnt allow to switch between more than one stores on the go
Thank you for taking the time to leave a review! I'm so glad you find the app easy to use. I can definitely understand how useful it would be to be able to swap between your stores within the app. I'll be sure to pass this feedback on to our development team. Thank you! - Brie, Shopify Support
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