Shopify Inbox

Thanks for the feedback. Reporting on conversations and response times is a fair thing to want from Inbox, and we'll pass this along to the team as a feature request. If there are particular metrics you'd find most useful, sharing them at help.shopify.com/support helps us route the feedback to the right place. We appreciate you flagging it.

Thanks for raising this, spending 30 minutes a day clearing bot and spam messages is a real cost. You're not alone in wanting stronger spam controls in Inbox, it's come up from other merchants too. Support can walk you through the conversation and spam-management options available today at help.shopify.com/support, and we'll pass your point about needing proper spam filtering to the Inbox team so it's on their radar.