Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,301
chart
#266
All reviews
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Feb. 12, 2021
Please provide the option to start minimized instead of just popping up. This could be experienced a bit too pushy for the visitor and have a negative impact.
Hello RETRO VERSO, thank you for review and feedback! I will be sending your feedback to Shopify Chat developers. One thing to note, a first time visitor will see the collapsed chat widget. The chat window will appear expanded to customers who are returning to the store within 7 days of their previous visit. If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at [email protected]. Kind regards, Ruby C. Senior Support Specialist - Ping
Feb. 10, 2021
good and easy, simple to install and desktop version also available. It can be installed on any mobile device too
Hi Wayanad Green Fresh, thank you for the 5 star review! I'm so glad to hear that you found installation and using the app easy! We always recommend that users should install Shopify Ping app on a mobile device in addition to using our desktop version of Ping (shopifyping.com) - that way notification won't be missed! If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at [email protected]. Thanks again, Ruby C. Senior Support Specialist - Ping
Feb. 8, 2021
Enjoyed this app, but staff can't respond: ("you dont have permission ). Already sent invite, but still same message.
Hi Optique Prima, thank you for your review and feedback! Staff accounts are able to connect with Shopify Ping to respond to customers via Shopify Chat however, they will need specific permissions set within the Shopify Admin. Here is the link to the help doc that lists the required permissions: https://help.shopify.com/en/manual/ping/setup. I will send you a personal email to ensure that your staff is set up right! If you are pleased with the app, feel free to update your review. And, if you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at [email protected] All the best to your future success! King regards, Ruby C. Senior Support Specialist - Ping
Feb. 7, 2021
I really wanted to like this app. Integration with Apple Messages works well, it looks good and everything is centralised on Ping. Plus it’s free. However, just turning this app on instantly kills my pagespeed score! It’s loading webfonts, google captchas, jquery and a bunch of other stuff. Plus I have no control over it. There should be an option to manually insert chat onto the theme, so I could get some control on how it’s loaded. Or options to disable chat on mobile version (it’s where it’s most noticeable the performance hit). Or please do anything really about performance, I want to use this app and chat service but as it is it’s simple impossible.
Hello Arda Suppliers, thank you for your honest review and feedback. We understand how important page speed is for our Merchants and this feedback is valuable. I will be sharing it with the Developers. If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at [email protected]. Kind regards, Ruby C. Senior Support Specialist - Ping
Feb. 6, 2021
The App doesn't work for users in Europe, because the chat button physically collides with the buttons of Shopify's Customer Privacy Banner (mandatory for EU shops) which renders it useless. There should be an option which allows to create a vertical offset in order to place it at a working position. Also, when changing the language the button won't resize and displays a chopped off text.
Hello MIRAI, Thank you for your honest review and detailed feedback! We take your feedback regarding button placement seriously and I will be sharing this with our Development team. In regards to the cut off text when displaying the button in another language, I will follow up with a direct email to you and see if we can work together on this issue. Kind regards, Ruby C. Senior Support Specialist - Ping
Feb. 1, 2021
I love this app. It's great that I can chat using the app and my customers receive messages as texts once they are offline. I would give this 5 stars if I could change the prompts. "Check order status" is not relevant to my customers and confuses them. Pls change the coding to allow shop owners to add different conversation starters.
Hello Plant Gather, thank you for your thoughtful review and feedback! I'm so glad that you are loving the app so far! And, find it convenient to communicate with customers. Being able to enable/disable the automated order look-up feature along with adding additional automated flows is a great suggestion! I will be sharing this feedback with our Developers. If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at [email protected]. Thanks again, Ruby C. Senior Support Specialist - Ping
Feb. 1, 2021
I would give it 5 stars but for the fact, if a person leaves an email you cant copy and paste it into the email from the top of the app. If a person types their email into the conversation then pressing this does in fact open the email app so you can email. It's a little annoying.
Hi BWS LTD, thank you for submitting a review and feedback! It's the details that matter, right? Having the option to copy the email from the customer information capture form is a great suggestion. I will be sending your feedback to Shopify Chat developers. If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at [email protected]. Kind regards, Ruby C. Senior Support Specialist - Ping
Jan. 21, 2021
It's an okay start, but the browser based functionality is where we need to be. As it stands, you can't even set a conversation to closed from a browser. Piping everything thorough a phone app means you're forcing a company to use someone's personal device to monitor messages, rather than having a team take care of it.
Hi Little Shop of Magic, thank you for the review and feedback! Although the app functionality seem limited at this time for our Web users (shopifyping.com), we are working releasing all features, message management, across all platforms (iOS, Android and Web) throughout the year. We recently released the ability to assign conversations to Staff for Web. Keep your app version up to date to see those releases. If you ever need any assistance with the app, or have further feedback and suggestions, feel free to contact our team directly at [email protected]. Kind regards, Ruby C. Senior Support Specialist - Ping
May 20, 2024
Working very well. Sometimes conversations are not kept in teh same thread but I work with it. ;)
Hi Distinctive Gem Inc., thanks so much for leaving a review and feedback! Glad things have been good so far! We heard that there can be confusion setting up Facebook Messenger to work with Ping. Our developers have taken feedback and are currently working on making the Facebook Messenger integration with Ping smoother process. Although I don't have a specific release date, you can keep an eye out for this update to happen in Spring 2021. As always, please do reach out to our team if you have any questions or additional feedback. Our team can be reached at [email protected]. Kind Regards, Ruby C. Senior Support Specialist - Ping
July 29, 2021
UPDATED REVIEW: Moved to 1 star. No progress has been made with this app. It doesn't load half of the time. There is no way to deleted/complete messages or categorize them still after 6 months and a newly updated name. Still no way to switch between stores. If you have multiple stores, you have to log out and log back in. There is no easy way around this. Original Review: 2 Stars We have 2 stores, we are unable to manage both within shopifyping.com There isn't a way to have a set schedule when our customer service staff shows up to work every day. The message management is clunky and you're unable to filter/archive old messages. When this app gets much needed improvements, my review may change.
Hello KIALOA, thank you for the review and feedback! We heard the feedback and want to let you know that our Product team is currently working on a solution to manage more than one store using Shopify Ping. I do not have an estimated release date, but this is something to look forward too! As for message management, we will be releasing the ability to filter/assign/archive messages on both android and web version of Ping by Spring 2021. And assigning chats on a set schedule; that is something I will take our Product team for consideration - this is valuable feedback! If you ever need any assistance with the app, or have further feedback and suggestions, feel free to contact our team directly at [email protected] Thanks again! Ruby C. Senior Support Specialist - Ping
Jan. 5, 2021
If you use iOS, this app is great! If not, move on. I was excited to use this app because it integrates so well with the rest of Shopify, however many of the features are only available if you are using the iOS app (availability hours, saved replies, link to products and discounts, etc). Desktop and Android only give you access to the basic chat without the ability to edit any of the settings or more advanced chat options. Hopefully they update the desktop interface to include the ability to manage settings and full chat options, because everything else about it looked really promising and easy to use. Installation was very easy, the only issue is that the chat button is enabled automatically before you've customized any settings. It's easy to disable so just be aware to do that if you are not ready to start customer chats right away.
Hello Socksmith, thank you for the honest feedback and detailed review! While we don't currently have all the features available across all platforms, our Developers are working on releasing iOS features across all Shopify Ping platforms (iOS, Android and Web) later this year. I hope that once all features are available on Android, you'll give Shopify Chat another try! Feel free to update your review once you give Shopify Chat another chance. If you have any other feedback or questions, please do get in touch with our team at [email protected]. Thanks again! Ruby C. Senior Support Specialist - Ping
Jan. 4, 2021
Easy to install and comfortably running with KIT Ping on my mobile. My country Austria is not included yet in the SMS service but I would prefer mobile chat so this is the better option anyway. +++ Einfach zu installieren und läuft komfortabel mit KIT Ping auf meinem Handy. Österreich ist nicht im SMS Service enthalten, aber ich bevorzuge eh den mobilen Chat also ist es so eh die bessere Option für mich.
Hello EGOECO! Thank you for the five star review! So glad you found the app was easy to install and use with Shopify Ping. Shopify Chat conversations can be managed through Shopify Ping app on iOS, Android or Web (http://shopifyping.com/). If you have any other feedback or questions, please reach out to our team: [email protected]. Thanks again! Ruby C. Senior Support Specialist - Ping
Jan. 2, 2021
Can't set opening hours and the notification does not work every times. better just when its closed let costumers write email right away or send on Messenger
Hi Ledimporten, Thanks for taking the time to submit feedback and a review! Currently, only iOS users are able to set hours of availability within the Shopify Ping app for Shopify Chat. We understand how this is an important feature for merchants and our developers are working this feature on Android and Web/desktop. I don't have an exact date for when this feature will be available on Android. But keep an eye out for app updates! If you have any questions issues or additional feedback, please feel free to reach us at [email protected]. We continually work towards making Shopify Chat a better app and rely on your feedback! Thanks again, Ruby C. Senior Support Specialist - Ping
Dec. 23, 2020
This work great easy to install. I was able to get it up and running in less than 5 minutes. I tested the app as well and it works great.
Hi Island Slumber, thanks for submitting a review and your feedback. It's super exciting to hear that you found the app easy to install and set up! If you ever have any questions or additional feedback, please do reach out to our team at [email protected]. Thanks again, Ruby C. Senior Support Specialist - Ping
Dec. 15, 2020
Fast way to keep in touch with your customers. Great help Always improving and better. super recommended
Hello URbrand, Thanks for installing Shopify Chat. And so glad to hear that you would recommend it to other Merchants. We are always working on improving Shopify Chat. If you have any other feedback or questions, please do get in touch with our team at [email protected]. Thanks again! Ruby C. Senior Support Specialist - Ping
Dec. 13, 2020
This is trash. Magically dropped off the store. Tried to reinstall, doesn't work. chat link takes you to a page asking you to load the app. What a load of sh1t.
Hello Meindl Australia, thank you very much for letting us know the app was not working for you. I will follow up with a direct email to you and see if we can work together on this issue. I'm not sure what you mean by it dropping off the store, so hopefully you can provide some more details so I can troubleshoot for you. Thank you! Best regards, Veronica N. Senior Support Specialist - Ping
Dec. 10, 2020
The app doesn't work on my phone. it keeps signing me out and I miss messages. Not very useful if it doesnt work half the time.
Hello Good Vibes All Purpose Cleaner, thank you very much for your direct and honest review. Please accept our apologies for the troubles you have been encountering. I will be sending you a private email to help with troubleshooting the problems. Please keep an eye on your inbox and hopefully we can work together to solve this! Thank you! Best regards, Veronica N. Senior Support Specialist - Ping
Dec. 6, 2020
Great app and great support like always from Shopify. If i have a question, then shopify is always there to help me instantly. Cool stuff, no problems.
Hello Cintalia, thank you very much for 5 stars! I'm so pleased you are experiencing Shopify's amazing support network. We are here 24/7 to help with any questions or issues that may arise. Our team for Shopify Ping and Shopify Chat can be contacted anytime directly at [email protected] or via the support section of the app. Wishing you great success! Warm regards, Veronica N. Senior Support Specialist - Ping
Dec. 2, 2020
I would like to be able to disable where chat tells me a person is back online. If that is going to pop up everytime someone logs back in that will be annoying
Hello Lotus Energy, thank you for your review and very valuable feedback! The notification for when a person is back online was implemented so you don't miss any opportunities for chatting - we were hoping that would not be too disruptive. However, you should only receive a sound notification and red dot if the customer leaves a new message, and that new message will be at the top of the chain. Your feedback is valuable, so I will still take that to our product team, thank you! If you need any clarification or have any questions, feel free to contact our team directly at [email protected] or via the support section of your Shopify Ping app. Warm regards, Veronica N. Senior Support Specialist - Ping
Nov. 27, 2020
So Far I Absolutely Love This app, I Love The Ease Of It & The Ability To Change Up The Message On The Messenger. I Have Zero Complaints Especially If This App Remains Free As It Should Be!
Hello FACETREASURES, thank you for installing Shopify Chat and your awesome review! The app will indeed remain free and I hope this leads to many more sales and wonderful customer interactions. Hope that helps! Get in touch if you need anything else, our team can be reached at [email protected]. Warm regards, Veronica N. Senior Support Specialist - Ping