Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,303
chart
#266
All reviews
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March 2, 2021
the app is improving and adding more features. Would suggest making a desktop app, and have some preset robot reply like FAQ. At the moment, it justs show "What's my order status?" which is seldom needed from us.
Hello Yau Shing Gems, thank you for your feedback and review! We do indeed have Shopify Ping available on desktop now. Head to shopifyping.com and login with your store name and email. It certainly helps many merchants to handle chats. Great idea about presets, although they are coming for Android devices. (This is currently available on IOS devices.) Just keep your Shopify Ping app up to date and enjoy the newest features. Hope that helps! Get in touch if you need anything else. Best regards, Veronica N. Senior Support Specialist - Ping
Nov. 11, 2020
My biggest problem with this app is that you cannot turn it off after hours. You will have customers messaging you at all hours of the night. Only a small percentage of chat customers convert. Due to the high volume of messages I have been receiving 24 hours a day, I decided to remove the chat from my website. However, when I removed the app properly, the Chat icon did not disappear from the front of my website. I contacted Shopify (because it is their app) and they tried to pawn me off on my Theme developers. Now I have customers trying to use a chat that does not work, resulting in ugly emails. Follow up 11/11/20: This Chat icon is still on my site. Shopify support keeps telling me they removed it, but the icon is still there (only it does not work). We have cleared our cache repeatedly from several different computers, and icon is present. This is the worst customer service.
Hello Willow Lane Hat Co., thank you very much for your honest feedback and review. Sorry you did not have a great experience with Shopify support. I see your issue was escalated to our technical support team and it looks like they have successfully removed the icon. Thank you for your patience while they looked into the reason it did not remove automatically. Your feedback is very helpful and we will be integrating more options soon, that will address exactly what you are referring to. Thank you for trying the app! Best regards, Veronica N. Senior Support Specialist - Ping
Nov. 5, 2020
Ho provato questa APP che mi ha consigliato uno dei Guru, trovo sia una soluzione veramente efficace e funzionale! Facilissima la personalizzazione. Grazie
Hello All'Ortolano, thank you very much for your review! We really appreciate you taking the time to leave 5 stars. If you ever have any question regarding Shopify Chat or Shopify Ping, please get in touch with us directly at [email protected] Wishing you lots of sales! Warm regards, Veronica N. Senior Support Specialist - Ping
Nov. 2, 2020
we really enjoy this app, will it send us notifications re: customers that have not ordered in a while or when there is an abandoned checkout so we can follow up?
Hello ActivKare, thank you very much for your 5 star review and feedback! Are you using Shopify Ping on desktop yet? It is now available at shopifyping.com as an option for responding to chats instead of your phone device. At this time there is not a feature that will notify you of customers who have not ordered in awhile or when there is an abandoned checkout. There is however an abandoned checkout feature built into Shopify, so definitely take advantage of that! For repeat customer insights, you can look into your analytics in Shopify, or download an app if you need something automated. Feel free to reach out to our team if you have any Shopify Chat or Shopify Ping related questions, [email protected]. Hope that helps! Get in touch if you need anything else. Warm regards, Veronica N. Senior Support Specialist - Ping
Nov. 1, 2020
So amazing and easy to install. This app came highly recommended on the Shopify Masters Podcast by other businesses that use it. It's exactly what I wanted. Thank you. From Tumbled Earth!
Hello Tumbled Earth, thank you very much for your review and feedback! I am so pleased you also listen to the Shopify podcast, well done! We have also just launched Shopify Ping for desktop, if you don't know yet. Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. If you ever have any questions, concerns or more feedback, contact us directly at [email protected] Best regards, Veronica N. Senior Support Specialist - Ping
Oct. 30, 2020
The app is straightforward and easy to install, as well as customize. However, the usefulness is severely limited for non-iOS users, even with the new desktop Ping release. At minimum, the ability to set an availability schedule is a must. Will gladly re-evaluate once the feature set is improved.
Hello Science Shepherd, thank you very much for your great feedback and review! Yes, Android is more limited at the moment, however we will definitely be releasing the same features that are currently available on IOS devices. Please keep the app updated so you have those as soon as they are released. Glad to see you are aware of Ping for desktop, hoping that helps with your customer conversations. If you have further feedback, questions or concerns, get in touch with us directly at [email protected] Best regards, Veronica N. Senior Support Specialist - Ping
Oct. 28, 2020
Easy to setup, smart with how phone numbers and email are integrated - and auto knows who is a customer.
Hello Backyard Botanic | Plant-Dyed Goods, thanks so much for your 5 star review and feedback! We are pleased you found the setup easy, that was definitely a goal of ours! Hoping this channel leads to more conversions through customer conversations. If you don't know already, we have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. Contact us directly if you have any questions, [email protected] Best regards, Veronica N. Senior Support Specialist - Ping
Oct. 28, 2020
It's a good start. It works immediately out of the box. I would like people to be able to enter their names. Pre-done text excerpts for when you're away, or hours available to chat would be great. Saved chats so you can view or respond on desktop would be good too.
Hello Ediblephotos.ca, thank you for your feedback and review! The features you are wanting are currently only available on IOS devices, but will be coming soon to Android devices. We have just launched Shopify Ping for desktop! Login with your store credentials at shopifyping.com and enjoy chatting with your customers on the easy to use desktop version. If you have any questions, don't hesitate to contact us directly, [email protected]. Best regards, Veronica N. Senior Support Specialist - Ping
Oct. 28, 2020
Great app, looking forward to more features that are soon to come. Just applied the app to our site TruestYou.com
Hello TruestYou, thank you very much for your feedback and review! You are correct, we will be releasing more features soon to help with running your store. If you have any questions, don't hesitate to contact us directly at [email protected]. Best regards, Veronica N. Senior Support Specialist - Ping
Oct. 22, 2020
Super simple app that gets the job of live communication done. However it does not offer any scheduling options so you need to be available 24/7 and it has an non remove-able message about leaving your phone number for a text message reply. I don't want customers having my personal cell number so un-installing this app.
Hello Five and Diamond, thank you for your review and feedback! I can address these concerns for you, as they are understandable. The ability to set hours is available only on IOS at this time, but is coming for Android soon. I agree, it's not easy being available 24/7! Your personal cell phone number will not be shown. If the buyer leaves a phone number, you can reply directly from within Shopify Ping. The buyer will be sent a text message to the number they left from a randomized phone number that Shopify Chat provides - not your own cell phone number. The buyer can stop receiving messages by texting "stop" or by deleting the conversation. We would love to see you re-installing the app if this information helps. Just keep it updated and you can benefit from scheduling hours when that feature is released. Feel free to contact us if you have further questions. Our email is [email protected]. Thanks again and hope to see you back! Warm regards, Veronica N. Ping Support
Oct. 20, 2020
Once you installed shopify ping on your phone then login to your store from your phone to link to your store then the app works fine.
Hello Be Kinder Coffee, thank you for your great 5 star review! We really appreciate you trying Shopify Chat and installing Shopify Ping on your phone. Both will always be free to use and we hope real time conversations with your customers leads to more sales! Warmest regards, Veronica N. Ping Support
Oct. 19, 2020
very nice needs some support for Arabic language only some letters does not show in the mobile app while chatting but overall great
Hello Bon-pharma, thank you very much for your 5 star review and feedback! We are working on fixing the issue with Arabic translations, as we have seen some instances of that not working the best. Thank you for mentioning it! Hoping Shopify Chat leads to more sales for you, and thank you again for installing the app. Warmest regards, Veronica N. Ping Support
Oct. 17, 2020
Easy to use. I've made several tests pretending to be a customer, and it worked well. Had some troubles installing on my phone, ended with an app called PING - quite confusing. But now I receive all the customer messages, from Facebook Messanger and Shopify Chat, in one place.
Hello Patterns by Lucia, thank you very much for your feedback and review! Sorry you initially had some troubles, but glad you managed to sort it out - well done. Yes, Shopify Ping which is free to use, is required to use Shopify Chat. It's like a big inbox on your phone, as you have figured out. Thank you for trying the app and hoping it leads to more sales for you! Warmest regards, Veronica N. Ping Support
Oct. 15, 2020
Good concept, too raw, more frequent updates are necessary. I encourage native apps for better integration, but this one is useless. We manage 2 stores in 1 app (android), I've to log in every time I open the app, I can't copy any message, to share with our members (sales, warehouse, etc.) I can't find where are the messages stored in the admin panel. I can't capture visitors contact details.
Hello Oxygen Powered, thanks so much for your honest feedback and review. All your points are great and some of them we are already working on to release in the future ;-) If you keep the app updated, these improvements will be heading your way. Our apologies for the current frustrations, and feedback from merchants like you are what help us to improve. Thank you again! If you have any issues or further questions, feel free to contact us directly, our email is [email protected]. Warmest regards, Veronica N. Ping Support
Oct. 9, 2020
I'm writing this review in hopes that shopify will read it and improve on the app! This app has actually helped us engage with many buyers, and close many sales. BUT...and this is a big but...it takes forever, and it's very hard to do so using an iphone. There's no desktop version, and that makes it very expensive to make these sales. What it has proven to us is that there is a need for chat in our store and customers love having that access. Our wishlist... a desktop version, an order lookup in the chat itself, and an immediate prompt / text box for customers to leave an email. At this point, customers are only prompted to leave an email after they've asked a question. Then, they're told "oops, we're not here, please leave your email" and often, they do not. They're so disappointed we've wasted their time by then that they click off. It's not a horrifying app. But, I'd call it "chat for beginners". Very beginners ;)
****Hello Susan, some new updates have been released, including Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. **** Thanks so much for your review and great feedback! We do indeed listen and I will take all your points directly to our product team, they are great ideas and may be implemented in the future. I will personally reach out to you when some of those features are launched, but in the meantime, keep your app updated for any latest features. All the best, Veronica N. Ping Support
Oct. 7, 2020
I like this app, but it's so frustrating that it's impossible to get rid of this text on top of the pop-up chat: "Leave a number and we'll text you back as soon as we're available (an email address works too)." Even, after contacting support, I didn't manage to succeed. Is it just me, or is that text really unnecessary and ugly?
Hi Amber Guru, thank you for your honest feedback and review! The "Leave a number .." banner is not removable at this time, as it's meant to link up a phone number or email address to an existing customer. If your customer list recognizes a phone number or email address, it will replace that with their name to personalize the chat! If it is not recognized, a customer account will be created and then you can market to them at a later time. However, we are noting it would be great to have this as an option to edit or turn/off on, so will be adding your request to our product team. :-) Hope that clears up any confusion, and again, thank you for your feedback. This is very helpful so we can improve our products! All the best, Veronica N. Ping Support
Oct. 1, 2020
100 % recommended. This app is very helpful to communicate with your buyers. Easy to use, has not given me any issues.
Hello EPHORYS, thank you so much for 5 stars! We are thrilled you are finding the app is helpful for communicating with your buyers. Hoping this leads to more conversions and success for you. All the best, Veronica N. Ping Support
Oct. 1, 2020
Have to have this app available for Android users, however I can see A LOT of the functionality that's available with the iOS version is missing. Any time frame when we can expect to see these features matched?
Hello Trini Jungle Juice Store, thank you very much for your review and feedback! Yes, the Android version is a little slimmer, but we are working on adding the same functionality currently available in the IOS version. I don't have a time frame, but tools will be released gradually after full testing. Keep your app updated and you will soon be able to enjoy some more new features. Thanks again for your feedback! Best, Veronica N. Ping Support
Sept. 28, 2020
Poor customisation, chat message received time lag, overly complex sales channels with apple chat and messenger. Could be greatly improved, now we are looking into a third party chat option. Also just don't like the aesthetic of the chat button.
Hello A.BCH, thank you for your honest feedback and review! We are always improving the app, taking merchant feedback like yours is very serious business for us. We will be addressing several of your concerns in future releases, so would love for you to keep the app or come back to it later. If you wish to share more of your super helpful feedback, feel free to reach out to our team directly at [email protected]. Thank you! Best regards. Veronica N. Ping Support
Sept. 15, 2020
Good functionality - easy to install. Would like the seamless ability to manage the chats on a desktop. Most other live chats have this.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. *** Hello The Cupcake Queens, thank you so much for your review and feedback ideas! The desktop version is a great idea, many merchants are requesting this. :-) Keep your app up to date and hopefully that feature will be in a future release. Thank you for trying it and hoping it leads to even more conversions for you! Get in touch with our team directly if you need anything else. Best regards, Veronica N. Kit and Ping Support