Shopify Inbox
All reviews
Review RSS feed
Great app, looking forward to more features that are soon to come. Just applied the app to our site TruestYou.com
Hello TruestYou, thank you very much for your feedback and review! You are correct, we will be releasing more features soon to help with running your store. If you have any questions, don't hesitate to contact us directly at [email protected]. Best regards, Veronica N. Senior Support Specialist - Ping
Super simple app that gets the job of live communication done. However it does not offer any scheduling options so you need to be available 24/7 and it has an non remove-able message about leaving your phone number for a text message reply. I don't want customers having my personal cell number so un-installing this app.
Hello Five and Diamond, thank you for your review and feedback! I can address these concerns for you, as they are understandable. The ability to set hours is available only on IOS at this time, but is coming for Android soon. I agree, it's not easy being available 24/7! Your personal cell phone number will not be shown. If the buyer leaves a phone number, you can reply directly from within Shopify Ping. The buyer will be sent a text message to the number they left from a randomized phone number that Shopify Chat provides - not your own cell phone number. The buyer can stop receiving messages by texting "stop" or by deleting the conversation. We would love to see you re-installing the app if this information helps. Just keep it updated and you can benefit from scheduling hours when that feature is released. Feel free to contact us if you have further questions. Our email is [email protected]. Thanks again and hope to see you back! Warm regards, Veronica N. Ping Support
Once you installed shopify ping on your phone then login to your store from your phone to link to your store then the app works fine.
Hello Be Kinder Coffee, thank you for your great 5 star review! We really appreciate you trying Shopify Chat and installing Shopify Ping on your phone. Both will always be free to use and we hope real time conversations with your customers leads to more sales! Warmest regards, Veronica N. Ping Support
very nice needs some support for Arabic language only some letters does not show in the mobile app while chatting but overall great
Hello Bon-pharma, thank you very much for your 5 star review and feedback! We are working on fixing the issue with Arabic translations, as we have seen some instances of that not working the best. Thank you for mentioning it! Hoping Shopify Chat leads to more sales for you, and thank you again for installing the app. Warmest regards, Veronica N. Ping Support
Easy to use. I've made several tests pretending to be a customer, and it worked well. Had some troubles installing on my phone, ended with an app called PING - quite confusing. But now I receive all the customer messages, from Facebook Messanger and Shopify Chat, in one place.
Hello Patterns by Lucia, thank you very much for your feedback and review! Sorry you initially had some troubles, but glad you managed to sort it out - well done. Yes, Shopify Ping which is free to use, is required to use Shopify Chat. It's like a big inbox on your phone, as you have figured out. Thank you for trying the app and hoping it leads to more sales for you! Warmest regards, Veronica N. Ping Support
Good concept, too raw, more frequent updates are necessary. I encourage native apps for better integration, but this one is useless. We manage 2 stores in 1 app (android), I've to log in every time I open the app, I can't copy any message, to share with our members (sales, warehouse, etc.) I can't find where are the messages stored in the admin panel. I can't capture visitors contact details.
Hello Oxygen Powered, thanks so much for your honest feedback and review. All your points are great and some of them we are already working on to release in the future ;-) If you keep the app updated, these improvements will be heading your way. Our apologies for the current frustrations, and feedback from merchants like you are what help us to improve. Thank you again! If you have any issues or further questions, feel free to contact us directly, our email is [email protected]. Warmest regards, Veronica N. Ping Support
I'm writing this review in hopes that shopify will read it and improve on the app! This app has actually helped us engage with many buyers, and close many sales. BUT...and this is a big but...it takes forever, and it's very hard to do so using an iphone. There's no desktop version, and that makes it very expensive to make these sales. What it has proven to us is that there is a need for chat in our store and customers love having that access. Our wishlist... a desktop version, an order lookup in the chat itself, and an immediate prompt / text box for customers to leave an email. At this point, customers are only prompted to leave an email after they've asked a question. Then, they're told "oops, we're not here, please leave your email" and often, they do not. They're so disappointed we've wasted their time by then that they click off. It's not a horrifying app. But, I'd call it "chat for beginners". Very beginners ;)
****Hello Susan, some new updates have been released, including Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. **** Thanks so much for your review and great feedback! We do indeed listen and I will take all your points directly to our product team, they are great ideas and may be implemented in the future. I will personally reach out to you when some of those features are launched, but in the meantime, keep your app updated for any latest features. All the best, Veronica N. Ping Support
I like this app, but it's so frustrating that it's impossible to get rid of this text on top of the pop-up chat: "Leave a number and we'll text you back as soon as we're available (an email address works too)." Even, after contacting support, I didn't manage to succeed. Is it just me, or is that text really unnecessary and ugly?
Hi Amber Guru, thank you for your honest feedback and review! The "Leave a number .." banner is not removable at this time, as it's meant to link up a phone number or email address to an existing customer. If your customer list recognizes a phone number or email address, it will replace that with their name to personalize the chat! If it is not recognized, a customer account will be created and then you can market to them at a later time. However, we are noting it would be great to have this as an option to edit or turn/off on, so will be adding your request to our product team. :-) Hope that clears up any confusion, and again, thank you for your feedback. This is very helpful so we can improve our products! All the best, Veronica N. Ping Support
100 % recommended. This app is very helpful to communicate with your buyers. Easy to use, has not given me any issues.
Hello EPHORYS, thank you so much for 5 stars! We are thrilled you are finding the app is helpful for communicating with your buyers. Hoping this leads to more conversions and success for you. All the best, Veronica N. Ping Support
Have to have this app available for Android users, however I can see A LOT of the functionality that's available with the iOS version is missing. Any time frame when we can expect to see these features matched?
Hello Trini Jungle Juice Store, thank you very much for your review and feedback! Yes, the Android version is a little slimmer, but we are working on adding the same functionality currently available in the IOS version. I don't have a time frame, but tools will be released gradually after full testing. Keep your app updated and you will soon be able to enjoy some more new features. Thanks again for your feedback! Best, Veronica N. Ping Support
Poor customisation, chat message received time lag, overly complex sales channels with apple chat and messenger. Could be greatly improved, now we are looking into a third party chat option. Also just don't like the aesthetic of the chat button.
Hello A.BCH, thank you for your honest feedback and review! We are always improving the app, taking merchant feedback like yours is very serious business for us. We will be addressing several of your concerns in future releases, so would love for you to keep the app or come back to it later. If you wish to share more of your super helpful feedback, feel free to reach out to our team directly at [email protected]. Thank you! Best regards. Veronica N. Ping Support
Good functionality - easy to install. Would like the seamless ability to manage the chats on a desktop. Most other live chats have this.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. *** Hello The Cupcake Queens, thank you so much for your review and feedback ideas! The desktop version is a great idea, many merchants are requesting this. :-) Keep your app up to date and hopefully that feature will be in a future release. Thank you for trying it and hoping it leads to even more conversions for you! Get in touch with our team directly if you need anything else. Best regards, Veronica N. Kit and Ping Support
Early days as we have only just installed this app on our online hat shop: fascinatorsdirect.co.uk The Shopify live chat app seems easy to use and it's free which is great but you will need to download Shopify ping to reply to your customers. It's quite basic compared to some other paid apps and it lacks to ability to customise the appearance which is a shame. Hopefully, Shopify will improve the app over time.
Hello Fascinators Direct, thank you very much for your review and feedback! Yes, in order to answer visitor queries on your site on your mobile device, the Ping app is required to download - although that is also free from the Google Play store or the Apple App store. :-) We are working to improve Shopify Chat and release new ways to customize the widget. Please keep your app updated so you can benefit from the new features! Again, thanks for your feedback, it is really appreciated! Best regards, Veronica N. Kit & Ping Support
Doesn't appear to be any way to set availability on IOS either, and that is very frustrating. Customers are reaching out at all times of the night we are not able to answer at those times.
Hello Conscious Ink, thank you so much for your feedback! On IOS, you can set chat availability in your app settings, but the Android version does not have this feature yet. We are working on adding more options and features in the near future, so definitely keep your app up to date! Feel free to reach out to our team if you need anything or if you have further feedback. You can reach us directly at [email protected]. Thank you! Hope that helps. Best regards, Veronica N. Kit and Ping Support
I have to uninstall it and install it over and over again every time I want to open it to reply to a customer. Till I do all that, a customer is gone.
Hello Ploocy, thank you for your feedback! Our apologies for the issues having to install repeatedly. We have a fix now for the recent bugs in the app, please update to version 1.1.9 so you have the latest fixes. I'll get in touch soon to see how it's going and if you have any further feedback. Thanks for trying Shopify chat! Best regards Veronica N.
Desktop version of Inbox is easy to use. I like that when messages can be sent via email if customer is no longer online.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. *** Hi a yellow giraffe! Thank you for your feedback! There are some features that were not added in this initial first version of Shopify Ping for Android that we intend to incorporate in future updates. Features that are integrated into the iOS version of Ping such as sharing product pages, draft orders, discount codes, setting availability hours as you mentioned, as well as working with Kit, will be added in the future as we build upon Ping for Android. :) If you have any other feedback, or any questions at all, please don't hesitate to reach out to us at [email protected]. Take care, Ellis from Ping and Kit Support.
App does not open on my android phone, clients as asking questions and I am losing sales thanks to this very bad app. Much better pay for something else.
Hello Kyoui, thank you very much for letting us know you were having issues and please accept our apologies. We have fixed many of the recent bugs on the phone app for Android, if you wish to try again, we would love to have you back! Please re-install and if you have any questions, contact our team directly at [email protected]. *** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. *** Best regards, Veronica N. Senior Support Specialist - Ping
Shopify, please get rid of the "Leave a number and we'll text you back as soon as we're available (an email address works too)." It's constantly showing, even when the store owner is not 'away'. It signifies to the customer that we're unavailable when we are. Also, consider putting an end chat feature on the store owners end, automatic options and also button controlled. So the customer knows the chat's ended when it has. On the customers screen it seems like continuous messaging, but on the shop owners screen, its a different visitor and a whole new chat. Please look into these, your almost there.
Hi AVAGADA, Thank you so much for your feedback! Since Shopify Chat is a live chat feature, and we know our merchants are often busy and cannot get to visitor conversations immediately at all times, we wanted to provide a way for visitors to leave some information so that you, the merchant, can continue the conversation at your convenience and potentially capture that sale. However, you make a great point that it could potentially signify to the visitor that you're not available and is definitely something I will bring forward to the team. We're always looking for ways to build upon and improve our product, so this feedback is really appreciated. I'm going to reach out to you personally over email to get some more of your thoughts on what you'd like to see moving forward. Take care, Ellis from Ping and Kit Support.
Seemed like a good idea to download the app, runs smoothly on a desktop but cant send messages using an iPhone and cant minimise the chat to allow customers to continue shopping
Hi House of Flora, Thank you for your feedback! I'm going to reach out to you personally over email to see if we can troubleshoot the issue you were having with the chat not minimizing. Shopify Chat, when viewed on a mobile device, should have an option to be minimized. However, on some occasions we've seen other apps move Shopify Chat's button up slightly, pushing the minimize option off screen. Take care and talk soon, Ellis from Ping and Kit Support
Very poorly designed app. Missing alot of key features!! would suggest looking into another messaging app
Hi RealtorShop.ca Thank you for your feedback. I'm sorry to hear you didn't have a good experience with Shopify Chat. Our team is constantly adding new features and looking for ways to build on the app. I'm going to reach out to you personally over email to get your thoughts on what you'd like to see improved and I'll be sure to pass that along to our team. :) Take care, Ellis from Ping and Kit Support.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.