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It's an okay start, but the browser based functionality is where we need to be. As it stands, you can't even set a conversation to closed from a browser. Piping everything thorough a phone app means you're forcing a company to use someone's personal device to monitor messages, rather than having a team take care of it.
Hi Little Shop of Magic, thank you for the review and feedback! Although the app functionality seem limited at this time for our Web users (shopifyping.com), we are working releasing all features, message management, across all platforms (iOS, Android and Web) throughout the year. We recently released the ability to assign conversations to Staff for Web. Keep your app version up to date to see those releases. If you ever need any assistance with the app, or have further feedback and suggestions, feel free to contact our team directly at [email protected]. Kind regards, Ruby C. Senior Support Specialist - Ping
Working very well. Sometimes conversations are not kept in teh same thread but I work with it. ;)
Hi Distinctive Gem Inc., thanks so much for leaving a review and feedback! Glad things have been good so far! We heard that there can be confusion setting up Facebook Messenger to work with Ping. Our developers have taken feedback and are currently working on making the Facebook Messenger integration with Ping smoother process. Although I don't have a specific release date, you can keep an eye out for this update to happen in Spring 2021. As always, please do reach out to our team if you have any questions or additional feedback. Our team can be reached at [email protected]. Kind Regards, Ruby C. Senior Support Specialist - Ping
UPDATED REVIEW: Moved to 1 star. No progress has been made with this app. It doesn't load half of the time. There is no way to deleted/complete messages or categorize them still after 6 months and a newly updated name. Still no way to switch between stores. If you have multiple stores, you have to log out and log back in. There is no easy way around this. Original Review: 2 Stars We have 2 stores, we are unable to manage both within shopifyping.com There isn't a way to have a set schedule when our customer service staff shows up to work every day. The message management is clunky and you're unable to filter/archive old messages. When this app gets much needed improvements, my review may change.
Hello KIALOA, thank you for the review and feedback! We heard the feedback and want to let you know that our Product team is currently working on a solution to manage more than one store using Shopify Ping. I do not have an estimated release date, but this is something to look forward too! As for message management, we will be releasing the ability to filter/assign/archive messages on both android and web version of Ping by Spring 2021. And assigning chats on a set schedule; that is something I will take our Product team for consideration - this is valuable feedback! If you ever need any assistance with the app, or have further feedback and suggestions, feel free to contact our team directly at [email protected] Thanks again! Ruby C. Senior Support Specialist - Ping
If you use iOS, this app is great! If not, move on. I was excited to use this app because it integrates so well with the rest of Shopify, however many of the features are only available if you are using the iOS app (availability hours, saved replies, link to products and discounts, etc). Desktop and Android only give you access to the basic chat without the ability to edit any of the settings or more advanced chat options. Hopefully they update the desktop interface to include the ability to manage settings and full chat options, because everything else about it looked really promising and easy to use. Installation was very easy, the only issue is that the chat button is enabled automatically before you've customized any settings. It's easy to disable so just be aware to do that if you are not ready to start customer chats right away.
Hello Socksmith, thank you for the honest feedback and detailed review! While we don't currently have all the features available across all platforms, our Developers are working on releasing iOS features across all Shopify Ping platforms (iOS, Android and Web) later this year. I hope that once all features are available on Android, you'll give Shopify Chat another try! Feel free to update your review once you give Shopify Chat another chance. If you have any other feedback or questions, please do get in touch with our team at [email protected]. Thanks again! Ruby C. Senior Support Specialist - Ping
Easy to install and comfortably running with KIT Ping on my mobile. My country Austria is not included yet in the SMS service but I would prefer mobile chat so this is the better option anyway. +++ Einfach zu installieren und läuft komfortabel mit KIT Ping auf meinem Handy. Österreich ist nicht im SMS Service enthalten, aber ich bevorzuge eh den mobilen Chat also ist es so eh die bessere Option für mich.
Hello EGOECO! Thank you for the five star review! So glad you found the app was easy to install and use with Shopify Ping. Shopify Chat conversations can be managed through Shopify Ping app on iOS, Android or Web (http://shopifyping.com/). If you have any other feedback or questions, please reach out to our team: [email protected]. Thanks again! Ruby C. Senior Support Specialist - Ping
Can't set opening hours and the notification does not work every times. better just when its closed let costumers write email right away or send on Messenger
Hi Ledimporten, Thanks for taking the time to submit feedback and a review! Currently, only iOS users are able to set hours of availability within the Shopify Ping app for Shopify Chat. We understand how this is an important feature for merchants and our developers are working this feature on Android and Web/desktop. I don't have an exact date for when this feature will be available on Android. But keep an eye out for app updates! If you have any questions issues or additional feedback, please feel free to reach us at [email protected]. We continually work towards making Shopify Chat a better app and rely on your feedback! Thanks again, Ruby C. Senior Support Specialist - Ping
This work great easy to install. I was able to get it up and running in less than 5 minutes. I tested the app as well and it works great.
Hi Island Slumber, thanks for submitting a review and your feedback. It's super exciting to hear that you found the app easy to install and set up! If you ever have any questions or additional feedback, please do reach out to our team at [email protected]. Thanks again, Ruby C. Senior Support Specialist - Ping
Fast way to keep in touch with your customers. Great help Always improving and better. super recommended
Hello URbrand, Thanks for installing Shopify Chat. And so glad to hear that you would recommend it to other Merchants. We are always working on improving Shopify Chat. If you have any other feedback or questions, please do get in touch with our team at [email protected]. Thanks again! Ruby C. Senior Support Specialist - Ping
This is trash. Magically dropped off the store. Tried to reinstall, doesn't work. chat link takes you to a page asking you to load the app. What a load of sh1t.
Hello Meindl Australia, thank you very much for letting us know the app was not working for you. I will follow up with a direct email to you and see if we can work together on this issue. I'm not sure what you mean by it dropping off the store, so hopefully you can provide some more details so I can troubleshoot for you. Thank you! Best regards, Veronica N. Senior Support Specialist - Ping
The app doesn't work on my phone. it keeps signing me out and I miss messages. Not very useful if it doesnt work half the time.
Hello Good Vibes All Purpose Cleaner, thank you very much for your direct and honest review. Please accept our apologies for the troubles you have been encountering. I will be sending you a private email to help with troubleshooting the problems. Please keep an eye on your inbox and hopefully we can work together to solve this! Thank you! Best regards, Veronica N. Senior Support Specialist - Ping
Great app and great support like always from Shopify. If i have a question, then shopify is always there to help me instantly. Cool stuff, no problems.
Hello Cintalia, thank you very much for 5 stars! I'm so pleased you are experiencing Shopify's amazing support network. We are here 24/7 to help with any questions or issues that may arise. Our team for Shopify Ping and Shopify Chat can be contacted anytime directly at [email protected] or via the support section of the app. Wishing you great success! Warm regards, Veronica N. Senior Support Specialist - Ping
I would like to be able to disable where chat tells me a person is back online. If that is going to pop up everytime someone logs back in that will be annoying
Hello Lotus Energy, thank you for your review and very valuable feedback! The notification for when a person is back online was implemented so you don't miss any opportunities for chatting - we were hoping that would not be too disruptive. However, you should only receive a sound notification and red dot if the customer leaves a new message, and that new message will be at the top of the chain. Your feedback is valuable, so I will still take that to our product team, thank you! If you need any clarification or have any questions, feel free to contact our team directly at [email protected] or via the support section of your Shopify Ping app. Warm regards, Veronica N. Senior Support Specialist - Ping
the app is improving and adding more features. Would suggest making a desktop app, and have some preset robot reply like FAQ. At the moment, it justs show "What's my order status?" which is seldom needed from us.
Hello Yau Shing Gems, thank you for your feedback and review! We do indeed have Shopify Ping available on desktop now. Head to shopifyping.com and login with your store name and email. It certainly helps many merchants to handle chats. Great idea about presets, although they are coming for Android devices. (This is currently available on IOS devices.) Just keep your Shopify Ping app up to date and enjoy the newest features. Hope that helps! Get in touch if you need anything else. Best regards, Veronica N. Senior Support Specialist - Ping
My biggest problem with this app is that you cannot turn it off after hours. You will have customers messaging you at all hours of the night. Only a small percentage of chat customers convert. Due to the high volume of messages I have been receiving 24 hours a day, I decided to remove the chat from my website. However, when I removed the app properly, the Chat icon did not disappear from the front of my website. I contacted Shopify (because it is their app) and they tried to pawn me off on my Theme developers. Now I have customers trying to use a chat that does not work, resulting in ugly emails. Follow up 11/11/20: This Chat icon is still on my site. Shopify support keeps telling me they removed it, but the icon is still there (only it does not work). We have cleared our cache repeatedly from several different computers, and icon is present. This is the worst customer service.
Hello Willow Lane Hat Co., thank you very much for your honest feedback and review. Sorry you did not have a great experience with Shopify support. I see your issue was escalated to our technical support team and it looks like they have successfully removed the icon. Thank you for your patience while they looked into the reason it did not remove automatically. Your feedback is very helpful and we will be integrating more options soon, that will address exactly what you are referring to. Thank you for trying the app! Best regards, Veronica N. Senior Support Specialist - Ping
Ho provato questa APP che mi ha consigliato uno dei Guru, trovo sia una soluzione veramente efficace e funzionale! Facilissima la personalizzazione. Grazie
Hello All'Ortolano, thank you very much for your review! We really appreciate you taking the time to leave 5 stars. If you ever have any question regarding Shopify Chat or Shopify Ping, please get in touch with us directly at [email protected] Wishing you lots of sales! Warm regards, Veronica N. Senior Support Specialist - Ping
we really enjoy this app, will it send us notifications re: customers that have not ordered in a while or when there is an abandoned checkout so we can follow up?
Hello ActivKare, thank you very much for your 5 star review and feedback! Are you using Shopify Ping on desktop yet? It is now available at shopifyping.com as an option for responding to chats instead of your phone device. At this time there is not a feature that will notify you of customers who have not ordered in awhile or when there is an abandoned checkout. There is however an abandoned checkout feature built into Shopify, so definitely take advantage of that! For repeat customer insights, you can look into your analytics in Shopify, or download an app if you need something automated. Feel free to reach out to our team if you have any Shopify Chat or Shopify Ping related questions, [email protected]. Hope that helps! Get in touch if you need anything else. Warm regards, Veronica N. Senior Support Specialist - Ping
So amazing and easy to install. This app came highly recommended on the Shopify Masters Podcast by other businesses that use it. It's exactly what I wanted. Thank you. From Tumbled Earth!
Hello Tumbled Earth, thank you very much for your review and feedback! I am so pleased you also listen to the Shopify podcast, well done! We have also just launched Shopify Ping for desktop, if you don't know yet. Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. If you ever have any questions, concerns or more feedback, contact us directly at [email protected] Best regards, Veronica N. Senior Support Specialist - Ping
The app is straightforward and easy to install, as well as customize. However, the usefulness is severely limited for non-iOS users, even with the new desktop Ping release. At minimum, the ability to set an availability schedule is a must. Will gladly re-evaluate once the feature set is improved.
Hello Science Shepherd, thank you very much for your great feedback and review! Yes, Android is more limited at the moment, however we will definitely be releasing the same features that are currently available on IOS devices. Please keep the app updated so you have those as soon as they are released. Glad to see you are aware of Ping for desktop, hoping that helps with your customer conversations. If you have further feedback, questions or concerns, get in touch with us directly at [email protected] Best regards, Veronica N. Senior Support Specialist - Ping
Easy to setup, smart with how phone numbers and email are integrated - and auto knows who is a customer.
Hello Backyard Botanic | Plant-Dyed Goods, thanks so much for your 5 star review and feedback! We are pleased you found the setup easy, that was definitely a goal of ours! Hoping this channel leads to more conversions through customer conversations. If you don't know already, we have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. Contact us directly if you have any questions, [email protected] Best regards, Veronica N. Senior Support Specialist - Ping
It's a good start. It works immediately out of the box. I would like people to be able to enter their names. Pre-done text excerpts for when you're away, or hours available to chat would be great. Saved chats so you can view or respond on desktop would be good too.
Hello Ediblephotos.ca, thank you for your feedback and review! The features you are wanting are currently only available on IOS devices, but will be coming soon to Android devices. We have just launched Shopify Ping for desktop! Login with your store credentials at shopifyping.com and enjoy chatting with your customers on the easy to use desktop version. If you have any questions, don't hesitate to contact us directly, [email protected]. Best regards, Veronica N. Senior Support Specialist - Ping
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