Shopify Inbox

Aug. 12, 2022

Aumentan mis conversiones y funciona genial, mi empresa tiene varios servicios asociados a mis productos y esta app me a solucionado la vida para brindar presupuestos y aumentar mis tickets. Bravo Shopify!!!

Aug. 12, 2022

This app is great! It allows consistent communication with your customers and it's easy to use. I only wish it would send customer's message to my email when I'm not available.

Aug. 10, 2022

This app is easy and it works. As suggestions for improvement: a) it would be helpful to be able to create folders for organizing chats b) it would be helpful to have a filter that would let me see chats assigned to others.

Dec. 27, 2023

Una app super útil, sencilla de usar y con la interfaz bastante amigable. La verdad que es muy práctica. Lo que le falta para 5 estrellas es integrar más canales de contacto para poder centralizar las consultas (whatsapp, google, facebook, instagram...).

Aug. 8, 2022

Muy buena, lo único que le hace falta es que permita visualizar los archivos adjuntos que envían los usuarios a Instagram o Facebook.

Aug. 4, 2022

Great app! I would give it 5 stars if they had the functionality that let us review customer cart data like LiveChat offers.

Aug. 2, 2022

Please guys you need to add Whatsapp chat integration into Inbox. I like the new updates showing customer order details. thanks

July 31, 2022

Works great! Finally! A very useful feature from Shopify that makes life so much easier. Still needs a create order function while directly messaging customers, and to be able to send a checkout link in the chat to a customer without really leaving the window would be very good. I look forward to more of these updates from Shopify! Thanks!

July 29, 2022

Application facile à utiliser. Le plus est l'intégration de la messagerie Instagram. Dommage toutefois qu'elle ne soit pas intégrée en natif sur Shopify et permette d'envoyer des message depuis les commandes (le GROS points noirs de Shopify)

July 29, 2022

So far so good. Will update after using for a few months. One negative - can't change the default - track my order pre-filled answer.

Aug. 10, 2022

The app is fantastic however the only downside is the tracking details lack information. It just tells you that the order is either fullfilled or unfulfilled which is insufficient for clients.

July 16, 2022

除了打开速度较慢，其他的挺不错的， 方便沟通，内嵌简洁。如果商店一直保持在线的话是非常便利的软件，可以快速响应客户信息。但是不在线的话，也会有邮件告知有客户来信息，但是无法查看到信息的具体内容，需要重新登陆并查看，这一点不太便利。

July 14, 2022

你好，如何联系客服，我想缩短一下聊天框的高度，因为它在笔记本上显示不完整，但我不知道怎么操作。聊天框上面的信息被挡住了，用户看不到完整信息，所以，应该如何调整聊天框的高度呢，或者不能调整，我的邮箱[email protected]

July 14, 2022

This app is really handy for collecting messages from multiple platforms - saves me time and I don't miss as many things. A big improvement would be allowing us to see messages and respond to them from inside our store dashboard without having to click and open so many additional windows.

July 14, 2022

Overall we are pretty satisfied with the Shopify Inbox. There are some additional features we'd like to see, including: -Sending Conversation Transcripts within the conversations -The ability to search within old/closed conversations for emails -The ability to get to an old conversation from the customers page (while there is a link that takes you to Shopify Inbox, it does not follow all the way through to the specific conversation.) Lastly, we've had some trouble with the desktop notifications working some of the time and not others. While the mobile notifications have worked well, most of our users are on desktops when monitoring Shopify Inbox.

July 14, 2022

mi piace, resto in attesa di altre caratteristiche che spero arrivino presto. ho avuto problemi quando scrivo più messaggi alla stessa persona, non capisco se non vengono inoltrati.

July 14, 2022

The app has been a big help to us so far in terms of liaising with customers and providing quick answers to people without our input. There are a few things needing to be ironed out, but overall we like it a lot and look forward to seeing improvements. A few issues to note: * Notifications on iPhone never go away, so it always looks like there's a message to respond to (red number on the app icon). * Syncing between users and devices seems a bit buggy (conversations closed or assigned in one place don't seem to appear that way elsewhere). * We are getting a lot of spam messages come in via Instagram especially and it would be good to have a way to block or filter them rather than wasting time on them. * It would be good to be able to style the chat button via CSS more so than we can now. * Being able to hide the chat button on certain pages more easily would be great.

July 14, 2022

Son derece kullanışlı. Tek sorun instagramdaki postları veya imajları göstermiyor olması. Referans olarak müşterinin yardım istediği sayfayı ve resmi göstermesi son derece güzel olur.

July 8, 2022

It's really good, but not as good as some 3rd party apps. I like how I can like products and make recommendations, but I experience lag, transmission errors, and the alerts seem delayed at times.

July 8, 2022

It is nice app to use, I wished it had more options such as multi-image attachment or files during the chat, also you should ad a search box to find the products from our website and suggest certain products out of our catalog to the customer right there and then otherwise we have scroll up and down thousands times to find one product. also the title of the subject line is cut half way so we do not know what products the customer is inquiring about and there should be a link to the product to our website in case we need to check details of the products with customer.