Shopify Inbox

July 16, 2022

除了打开速度较慢，其他的挺不错的， 方便沟通，内嵌简洁。如果商店一直保持在线的话是非常便利的软件，可以快速响应客户信息。但是不在线的话，也会有邮件告知有客户来信息，但是无法查看到信息的具体内容，需要重新登陆并查看，这一点不太便利。

July 14, 2022

你好，如何联系客服，我想缩短一下聊天框的高度，因为它在笔记本上显示不完整，但我不知道怎么操作。聊天框上面的信息被挡住了，用户看不到完整信息，所以，应该如何调整聊天框的高度呢，或者不能调整，我的邮箱[email protected]

July 14, 2022

This app is really handy for collecting messages from multiple platforms - saves me time and I don't miss as many things. A big improvement would be allowing us to see messages and respond to them from inside our store dashboard without having to click and open so many additional windows.

July 14, 2022

Overall we are pretty satisfied with the Shopify Inbox. There are some additional features we'd like to see, including: -Sending Conversation Transcripts within the conversations -The ability to search within old/closed conversations for emails -The ability to get to an old conversation from the customers page (while there is a link that takes you to Shopify Inbox, it does not follow all the way through to the specific conversation.) Lastly, we've had some trouble with the desktop notifications working some of the time and not others. While the mobile notifications have worked well, most of our users are on desktops when monitoring Shopify Inbox.

July 14, 2022

mi piace, resto in attesa di altre caratteristiche che spero arrivino presto. ho avuto problemi quando scrivo più messaggi alla stessa persona, non capisco se non vengono inoltrati.

July 14, 2022

The app has been a big help to us so far in terms of liaising with customers and providing quick answers to people without our input. There are a few things needing to be ironed out, but overall we like it a lot and look forward to seeing improvements. A few issues to note: * Notifications on iPhone never go away, so it always looks like there's a message to respond to (red number on the app icon). * Syncing between users and devices seems a bit buggy (conversations closed or assigned in one place don't seem to appear that way elsewhere). * We are getting a lot of spam messages come in via Instagram especially and it would be good to have a way to block or filter them rather than wasting time on them. * It would be good to be able to style the chat button via CSS more so than we can now. * Being able to hide the chat button on certain pages more easily would be great.

July 14, 2022

Son derece kullanışlı. Tek sorun instagramdaki postları veya imajları göstermiyor olması. Referans olarak müşterinin yardım istediği sayfayı ve resmi göstermesi son derece güzel olur.

July 8, 2022

It's really good, but not as good as some 3rd party apps. I like how I can like products and make recommendations, but I experience lag, transmission errors, and the alerts seem delayed at times.

July 8, 2022

It is nice app to use, I wished it had more options such as multi-image attachment or files during the chat, also you should ad a search box to find the products from our website and suggest certain products out of our catalog to the customer right there and then otherwise we have scroll up and down thousands times to find one product. also the title of the subject line is cut half way so we do not know what products the customer is inquiring about and there should be a link to the product to our website in case we need to check details of the products with customer.

July 4, 2022

Werkt goed, blij mee :) Geen gedoe, geen problemen. We werken er dagelijks mee en de klanten lijken er ook tevreden mee te zijn. Fijn dat het in de mailbox binnenkomt.

July 2, 2022

Great apps, but we want our whatsapp also can include in the shopify inbox. can you guide us on how to do it?

July 1, 2022

I like this app, it has landed me some good sales one way or another. Its a good way to start a conversation with a customer. My only problem with it is that it needs to have an option to block fake users. I nearly removed the app as I was getting spammed with suspicious links from what was clearly a bot. It has stopped for now though.

June 30, 2022

Super easy to set up and like the follow up emails. The custom messages (quick replies & instant answers) are great as we have a very niche business. It would be nice to see our visitors in real-time via Shopify Inbox (our previous chat app had this feature). Also, any way you can add a document upload? Currently, you only offer an image

June 24, 2022

I'm happy that my customers are able to reach out to me at any time without sending an email. We are definitely getting more inquiries about our product. I downloaded the app to my phone, but it seems there is a lag in time, and most of the time, it says the customer is now offline and my message will be sent as an email. I'm not sure if I can fix that. I guess its time to check out Shopify Community to see what other people are doing with this feature.

June 21, 2022

Great app. Improving every time. Needs some improvements in awesome functions to work as best on marketplace.

June 17, 2022

Provides the chat feature we wanted but there is a performance trade off for website speed (67 down to 47). While this isn't impacting end-user experience (pages still delivering in <2s) it is something to be aware of. The ability to assign particular chats to staff is useful in a larger shop than our but a nice feature. Mobile access is another great feature that in our shop we don't fully leverage but it has come in handy more than once. If it's possible to make it more lightweight I can easily see a higher rating.

June 16, 2022

Great app but need more flexibility. Please add ability to add collections (not just products) and link to pages (instead of full URL) on shopify site within instant answers and when replying. Please also add ability to integrate chat in contact us page and as a link to pop open a chat box from anywhere (e.g. from product page) vs. just the static icon floating at the bottom of the page. Please allow more customization of the chat button including text / font / bold and outline color so for instance a black button shows up when over black because there is a white outline.

June 15, 2022

this is a great feature - just one small thing that would make it immensely better - some sort of stand alone application. being forced to use a browser has its downsides. but... the mobile app is great with it. just wish it had an accompanying windows app. if it did - its a no brainer 5 star

June 14, 2022

closer integration to the admin panel (not having to have a separate tab for chat would be nice). it would be nice to have it as more of an always their feature of admin (with its own are for details/data) but chat interactions could be done from the main admin tab.

June 10, 2022

I just loaded and so far like it! Really like the add product option! We have already converted orders in the first 48 hours. Would be nice if I could respond to chats on my cell! It does not optimize for the cell phone. Also would like chat notifications on my cell. So much better than the chat app I was on and much cheaper! Steve