Shopify Inbox

Werkt goed, blij mee :) Geen gedoe, geen problemen. We werken er dagelijks mee en de klanten lijken er ook tevreden mee te zijn. Fijn dat het in de mailbox binnenkomt.

Great apps, but we want our whatsapp also can include in the shopify inbox. can you guide us on how to do it?

I like this app, it has landed me some good sales one way or another. Its a good way to start a conversation with a customer. My only problem with it is that it needs to have an option to block fake users. I nearly removed the app as I was getting spammed with suspicious links from what was clearly a bot. It has stopped for now though.

I'm happy that my customers are able to reach out to me at any time without sending an email. We are definitely getting more inquiries about our product. I downloaded the app to my phone, but it seems there is a lag in time, and most of the time, it says the customer is now offline and my message will be sent as an email. I'm not sure if I can fix that. I guess its time to check out Shopify Community to see what other people are doing with this feature.

Great app. Improving every time. Needs some improvements in awesome functions to work as best on marketplace.

Provides the chat feature we wanted but there is a performance trade off for website speed (67 down to 47). While this isn't impacting end-user experience (pages still delivering in <2s) it is something to be aware of. The ability to assign particular chats to staff is useful in a larger shop than our but a nice feature. Mobile access is another great feature that in our shop we don't fully leverage but it has come in handy more than once. If it's possible to make it more lightweight I can easily see a higher rating.

Great app but need more flexibility. Please add ability to add collections (not just products) and link to pages (instead of full URL) on shopify site within instant answers and when replying. Please also add ability to integrate chat in contact us page and as a link to pop open a chat box from anywhere (e.g. from product page) vs. just the static icon floating at the bottom of the page. Please allow more customization of the chat button including text / font / bold and outline color so for instance a black button shows up when over black because there is a white outline.

this is a great feature - just one small thing that would make it immensely better - some sort of stand alone application. being forced to use a browser has its downsides. but... the mobile app is great with it. just wish it had an accompanying windows app. if it did - its a no brainer 5 star

I just loaded and so far like it! Really like the add product option! We have already converted orders in the first 48 hours. Would be nice if I could respond to chats on my cell! It does not optimize for the cell phone. Also would like chat notifications on my cell. So much better than the chat app I was on and much cheaper! Steve

Die App ist eine große Erleichterung in der Kommunikation mit den Kunden! Ein paar Punkte könnte man noch verbessern: Integration mit Instagram Nachrichten funktioniert in der Inbox leider nicht (nur auf Facebook). Es wäre außerdem super wenn man Notizen an einen Chat anhängen könnte und die Sofortantworten könnten ein paar mehr Zeichen vertragen. Man ist hier schon sehr eingeschränkt mit der geringen Zeichenanzahl. Wir nutzen die Sofortantworten nämlich als FAQ. Ansonsten super :)

一時期日本語変換する度にメッセージが送信されてしまうエラーがあり、使いにくかったのが、改善されて使いやすくなりました。自動返信メッセージがもっと増えて日本語対応も更に柔軟に対応いただけると嬉しいです。

It works good but need little more improvement in accuracy, notification and instigation. Overall works good.

Add new features. the interface is more friendly now. It can do basic communication. hope to see more helpful and interesting features in the future. UPDATED if the app can add a search chat feature, that would be more helpful. UPDATED please improve to seeing videos from FB messenger attachment. UPDATED: The customer cannot share images and videos until now. Hope this feature comes up soon. Thank you

Kind of a great app. It just lacks customization to make it more branded, and also the customization to hide it on some website pages. Would be great for messages coming from IG if we could see their profile picture and a quick link to access they profile, so we don't confuse different users.

Je l'ai installé hier et déjà beaucoup de contact avec ma (future) clientèle. Très contente de l'impacte. Je dois encore régler quelques petites choses, installer l'application sur mon téléphone et j'espère que tout ira bien. Quelques lenteurs hier soir, mais peut-être une exception. Merci !

Loved it, it has separate mobile app as well. i wish it has more features and some more functionality.

Un descubrimiento que nos ha hecho ganar muchos puntos. No le doy un 5 porque creo que aun puede dar mucho mas como por ejemplo la posibilidad de unir whatsapp

Handy, nicer to have a native alternative to Intercom. The sync between Facebook seems to be intermittent as not all messages show up and if someone replies to a customer message within Facebook, it doesn't show up in Inbox.

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After installing this app. I have started receiving many messages, which are nuisance sometimes. However interaction with potential customers actually give more relief to them which, I believe, lead to worry free shopping. So overall this app. helps my business.