Shopify Inbox

An AI sales associate that knows your customers

Rating

4.6

Feedback

5,459

Reviews

Chart

#157

Shopify

All reviews

Rating breakdown

5 77% (4,211 ratings) 4 12% (645 ratings) 3 3% (158 ratings) 2 1% (73 ratings) 1 3% (161 ratings)

Reviews with text

62% (3,247)

Review RSS feed

5 / 5 Share

Jan. 6, 2026

Store Using app Total reviews Average rating

Insane Labz Over 4 years 8 5.0

5 / 5 Share

Jan. 6, 2026

super

Store Using app Total reviews Average rating

MP - Werkzeuge 3 months 2 5.0

5 / 5 Share

Jan. 5, 2026

Excellent chat & interface!

Store Using app Total reviews Average rating

Wiser Meats Over 2 years 4 5.0

5 / 5 Share

Jan. 5, 2026

Store Using app Total reviews Average rating

Moebelbence Over 1 year 1 5.0

4 / 5 Share

Jan. 4, 2026

Ottima, potrebbe essere sicuramente migliorata, ma offre una buona integrazione e permette di gestire una chat in modo rapido ed efficace.

Store Using app Total reviews Average rating

Rugbysport.com Over 2 years 8 4.9

5 / 5 Share

Jan. 4, 2026

Store Using app Total reviews Average rating

Electromann SA Over 2 years 4 5.0

5 / 5 Share

Jan. 3, 2026

Excelente opción para tener contacto con los clientes y saber sus necesidades

Store Using app Total reviews Average rating

INSTRUMENTOS ARIA 4 minutes 1 5.0

5 / 5 Share

Jan. 2, 2026

does everything i need for my store!

Store Using app Total reviews Average rating

Claudia Nour Cosmetics About 3 years 7 5.0

3 / 5 Share

Jan. 2, 2026

Auto generated answers are not accurate, and there really isn't any way to fix that. Better than nothing, but it's worth paying for a real inbox app.

Store Using app Total reviews Average rating

Evercardia Almost 2 years 2 4.0

Developer Reply

Thanks for the honest feedback. There are actually a few ways to take control of accuracy here. You can edit any suggested reply before sending, or turn auto-generated replies off entirely under Inbox > Settings > Message preferences. For answers you fully control, set up your own Instant Answers and Quick Replies, and keeping your product and policy details current also improves suggestion quality. If you'd like a hand setting that up, our team at help.shopify.com/support is glad to help.

5 / 5 Share

Jan. 2, 2026

Store Using app Total reviews Average rating

PrecisionLockGear 5 months 1 5.0

5 / 5 Share

Jan. 2, 2026

It does what it has to do. Simple, working features. That's what I need.

Store Using app Total reviews Average rating

Alphaside Studios 3 months 4 5.0

5 / 5 Share

Jan. 1, 2026

Store Using app Total reviews Average rating

Stefanel Performance 9 months 2 5.0

5 / 5 Share

Jan. 1, 2026

Muito pratico e atendente as necessidades da loja.

Store Using app Total reviews Average rating

Ariel Malhas | Universo do Artesão 23 days 2 5.0

5 / 5 Share

Dec. 30, 2025

Store Using app Total reviews Average rating

Vikings Fussion 8 months 1 5.0

5 / 5 Share

Dec. 30, 2025

Store Using app Total reviews Average rating

ESTRELLA DE ORO Over 2 years 5 5.0

5 / 5 Share

Dec. 30, 2025

Store Using app Total reviews Average rating

Hairbrella About 5 years 8 5.0

5 / 5 Share

Dec. 30, 2025

Store Using app Total reviews Average rating

Bertolino Leonardo 4 months 2 5.0

5 / 5 Share

Dec. 30, 2025

Store Using app Total reviews Average rating

Black Pearl of Queens 6 months 2 5.0

5 / 5 Share

July 2, 2026

It is very helpful.

Store Using app Total reviews Average rating

miki-motorsports Over 4 years 1 5.0

5 / 5 Share

Dec. 29, 2025

Store Using app Total reviews Average rating

MINAMI 4 months 1 5.0

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