Shopify Inbox

An AI sales associate that knows your customers

Rating

4.6

Feedback

5,459

Reviews

Chart

#157

Shopify

All reviews

Rating breakdown

5 77% (4,211 ratings) 4 12% (645 ratings) 3 3% (158 ratings) 2 1% (73 ratings) 1 3% (161 ratings)

Reviews with text

62% (3,247)

Review RSS feed

5 / 5 Share

Dec. 29, 2025

Store Using app Total reviews Average rating

Film Developing Co Almost 2 years 3 5.0

5 / 5 Share

Dec. 29, 2025

Store Using app Total reviews Average rating

everythingout di Francesco Pappalardo About 1 month 1 5.0

5 / 5 Share

Dec. 29, 2025

Excellence

Store Using app Total reviews Average rating

KAZARY 2 months 7 5.0

5 / 5 Share

Dec. 28, 2025

Store Using app Total reviews Average rating

BloxSupply About 1 month 1 5.0

5 / 5 Share

Dec. 27, 2025

Store Using app Total reviews Average rating

Julio Guatemala Over 3 years 1 5.0

5 / 5 Share

Dec. 26, 2025

great

Store Using app Total reviews Average rating

The Soulful Artists Over 1 year 1 5.0

5 / 5 Share

April 8, 2026

Love this... Im always surprised how well it answers customers queries and has helped me close quite a few sales!!

Store Using app Total reviews Average rating

Steve Wynder Over 1 year 2 5.0

4 / 5 Share

Dec. 25, 2025

Store Using app Total reviews Average rating

Holly+Rhudolf About 4 years 2 3.5

5 / 5 Share

Dec. 25, 2025

Store Using app Total reviews Average rating

mwpostore About 4 years 2 5.0

5 / 5 Share

Dec. 25, 2025

Store Using app Total reviews Average rating

Marfa İstanbul 2 months 1 5.0

5 / 5 Share

Dec. 24, 2025

Store Using app Total reviews Average rating

Any treadmill parts Over 3 years 1 5.0

5 / 5 Share

Dec. 24, 2025

Store Using app Total reviews Average rating

ReForm Creative Home 8 months 4 3.0

3 / 5 Share

Dec. 24, 2025

It's really glitchy. There is no doubt that it is a powerful conversion tool, but it's far too glitchy with messages not loading or coming through instantly, meaning the customer drops off whilst waiting for a response. The AI auto messaging feature is also poor, if you start typing a message, the AI auto message feature will then completely overwrite your message.

Store Using app Total reviews Average rating

Gi Map 4 months 1 3.0

Developer Reply

Thanks for the balanced feedback. For the AI overwriting your typed message, you can switch off auto-generated replies under Inbox > Settings > Message preferences, so your own text stays put. For messages loading slowly, updating the app and using a stable connection often helps. If the lag continues, our team at help.shopify.com/support can dig into the specifics with you. Appreciate you flagging both of these.

5 / 5 Share

Dec. 24, 2025

Store Using app Total reviews Average rating

TEAMJESUSBRAND Almost 2 years 3 5.0

5 / 5 Share

Dec. 24, 2025

Store Using app Total reviews Average rating

TWO DOLLARTHINGS PLUS 4 months 2 5.0

4 / 5 Share

Dec. 23, 2025

Store Using app Total reviews Average rating

Leathernativ 3 months 1 4.0

5 / 5 Share

Dec. 22, 2025

Store Using app Total reviews Average rating

CHASSI GOLF About 2 years 1 5.0

5 / 5 Share

Dec. 22, 2025

Store Using app Total reviews Average rating

Alú baby 7 months 1 5.0

5 / 5 Share

Dec. 22, 2025

Store Using app Total reviews Average rating

Ottica Paoletti Foto About 1 year 1 5.0

5 / 5 Share

Dec. 22, 2025

Works like a charm!

Store Using app Total reviews Average rating

Wrestle Gears 2 months 2 5.0

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