Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,221
chart
#312
All reviews
Review RSS Feed
Dec. 2, 2020
I would like to be able to disable where chat tells me a person is back online. If that is going to pop up everytime someone logs back in that will be annoying
Hello Lotus Energy, thank you for your review and very valuable feedback! The notification for when a person is back online was implemented so you don't miss any opportunities for chatting - we were hoping that would not be too disruptive. However, you should only receive a sound notification and red dot if the customer leaves a new message, and that new message will be at the top of the chain. Your feedback is valuable, so I will still take that to our product team, thank you! If you need any clarification or have any questions, feel free to contact our team directly at [email protected] or via the support section of your Shopify Ping app. Warm regards, Veronica N. Senior Support Specialist - Ping
March 2, 2021
the app is improving and adding more features. Would suggest making a desktop app, and have some preset robot reply like FAQ. At the moment, it justs show "What's my order status?" which is seldom needed from us.
Hello Yau Shing Gems, thank you for your feedback and review! We do indeed have Shopify Ping available on desktop now. Head to shopifyping.com and login with your store name and email. It certainly helps many merchants to handle chats. Great idea about presets, although they are coming for Android devices. (This is currently available on IOS devices.) Just keep your Shopify Ping app up to date and enjoy the newest features. Hope that helps! Get in touch if you need anything else. Best regards, Veronica N. Senior Support Specialist - Ping
Oct. 17, 2020
Easy to use. I've made several tests pretending to be a customer, and it worked well. Had some troubles installing on my phone, ended with an app called PING - quite confusing. But now I receive all the customer messages, from Facebook Messanger and Shopify Chat, in one place.
Hello Patterns by Lucia, thank you very much for your feedback and review! Sorry you initially had some troubles, but glad you managed to sort it out - well done. Yes, Shopify Ping which is free to use, is required to use Shopify Chat. It's like a big inbox on your phone, as you have figured out. Thank you for trying the app and hoping it leads to more sales for you! Warmest regards, Veronica N. Ping Support
Oct. 1, 2020
Have to have this app available for Android users, however I can see A LOT of the functionality that's available with the iOS version is missing. Any time frame when we can expect to see these features matched?
Hello Trini Jungle Juice Store, thank you very much for your review and feedback! Yes, the Android version is a little slimmer, but we are working on adding the same functionality currently available in the IOS version. I don't have a time frame, but tools will be released gradually after full testing. Keep your app updated and you will soon be able to enjoy some more new features. Thanks again for your feedback! Best, Veronica N. Ping Support
Sept. 15, 2020
Good functionality - easy to install. Would like the seamless ability to manage the chats on a desktop. Most other live chats have this.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. *** Hello The Cupcake Queens, thank you so much for your review and feedback ideas! The desktop version is a great idea, many merchants are requesting this. :-) Keep your app up to date and hopefully that feature will be in a future release. Thank you for trying it and hoping it leads to even more conversions for you! Get in touch with our team directly if you need anything else. Best regards, Veronica N. Kit and Ping Support
Feb. 6, 2025
Desktop version of Inbox is easy to use. I like that when messages can be sent via email if customer is no longer online.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. *** Hi a yellow giraffe! Thank you for your feedback! There are some features that were not added in this initial first version of Shopify Ping for Android that we intend to incorporate in future updates. Features that are integrated into the iOS version of Ping such as sharing product pages, draft orders, discount codes, setting availability hours as you mentioned, as well as working with Kit, will be added in the future as we build upon Ping for Android. :) If you have any other feedback, or any questions at all, please don't hesitate to reach out to us at [email protected]. Take care, Ellis from Ping and Kit Support.