Shopify Inbox
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This is one of the worst developed apps shopify has put into public in a while. Settings do not stick. It keeps turning on the garbage Ai suggested text which always tries to send links to people that have nothing to do with their questions. We are on plus and it will not let me change the email it sends messages out to. Which is not the same as the store the app is installed on. The live chat emails every single reply and message instead of understanding its a live chat not an email when an agent is on. You can not see what page they are looking at or where they are from. Its just plain garbage. Almost every live chat app is complete crap this is no exception. Zendesk has the only true live chat left , and its too slow to use now
Thanks for the detailed breakdown. The suggested replies re-enabling after you turn them off has been reported by others, and support can investigate why the toggle isn't holding on your account, along with the sender email you can't change on Plus, at help.shopify.com/support. The live chat behaving like email and not showing the visitor's page or location are clear gaps, and we'll pass them to the Inbox team. Appreciate you laying this all out.
Why in the world would Shopify, in this day and age, fail to allow sellers to attach a PDF or Word file in response to a customer query? The lack of such basic functionality has become a hallmark of Shopify's utter inability to provide functional products, from an email interface that allows file attachments (that we dont first have to upload to our Shopify Admin and attach a link???) to frankly their entire platform. A year in, and there is not a day that goes by that I am not caught up short at the utter lack of common sense functionality in everything they offer, and this is app is a perfect example. Now I get to fork out for yet another paid app to do what the Shopify system should just do as part of the platform, and I'm not going to stop pointing out these insane shortcomings. Zero stars should be an option, this is inexcusable.
Thanks for the detailed feedback. You're right that Shopify Inbox doesn't currently support attaching files like PDFs or Word docs directly within a reply, and that the workaround today is sharing a link to a file uploaded in your admin. That's a fair gap to raise, and a clear use case, so we'll pass it on to the team that builds Inbox. We appreciate you taking the time to explain exactly where this falls short for how you work.
Doesnt work on the phone app anymore. Wont allow me to login. Asked multiple times for help. Nothing done on it.
Thanks for sticking with this, and going back and forth without a resolution isn't the experience we want. Login trouble on the app is most often cleared by updating it to the latest version, reinstalling, and resetting your password, since 2-step verification can also block sign-in if a code isn't coming through. If you already have a support case open, replying on that same thread with your device type and the exact error message will help us pick it back up and get you logged in.
L'ho disinstallata perché venivo contattata solo da spam per phishing e furto d'identitá.
there is no any statistics.
Thanks for the feedback. Reporting on conversations and response times is a fair thing to want from Inbox, and we'll pass this along to the team as a feature request. If there are particular metrics you'd find most useful, sharing them at help.shopify.com/support helps us route the feedback to the right place. We appreciate you flagging it.
spam option is not a feature. Getting to many ‘bot created’ mails from marketing affiliates, spammers and phishing attempts. Absorbing 30 minutes a day to cleanse my mail.
Thanks for raising this, spending 30 minutes a day clearing bot and spam messages is a real cost. You're not alone in wanting stronger spam controls in Inbox, it's come up from other merchants too. Support can walk you through the conversation and spam-management options available today at help.shopify.com/support, and we'll pass your point about needing proper spam filtering to the Inbox team so it's on their radar.
Was much better before they required "new" customer accounts, now we get hundreds of just "Shop Visitors" even if the customer is logged in and they contact us it says that. It costs us 4x the man hours to try and help our customers, it used to email them if they were offline, but now "unless" the customer comes back on the same browser they will never see the reply. This is so wasteful, it was much better the way it was, much much better before they decided to forced shop owners into using the "shopify" AI, which is riddled with misinformation and inaccurate responses for our customers.
need to be able to turn off sound with a simple button on the main page
Parfait, jamais déçu pour le moment. Pourvu que ça dure. Malheureusement ça n'a pas duré. Vraiment décevant que pour une appli native Shopify, il n'y ait pas plus de flexibilité dans les paramètres et réglages ou au moins qu'à minima, l'appli ne se charge pas en lazy loading sur la page d'accueil à défaut de pouvoir se désactiver de la page d'accueil. Du coup j'ai dû désinstaller cette application qui m'éclate mes scores de Core Web Vitals à cause d'un chargement direct sur ma page d'accueil pour juste un misérable widget. si vous visez de bonnes performances pour votre boutique, je vous conseille de rester sur un bon vieux formulaire de contact propre que d'utiliser cette appli trop énergivore pour pas grand chose.
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