Shopify Inbox
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This is a great app/feature. I like how the AI part of it is learning with excellent responses as we go. Some AI responses do not even need editing. It would be great if text/sms was a main option feature as some email providers will direct any replies with links to products to the spam folder and people miss this thinking we have not bothered to reply when we have.
Can't find anywhere to have the email notifications go to our store email address instead of the owner email address. This isn't great when staff need to help with notifications.
Thanks for sharing this. Each staff member you add to Inbox gets their own message notifications, so your team can help respond without relying on the owner's email. You can manage team access and notification preferences in your Inbox and store settings. For help setting this up the way your team works, our team at help.shopify.com/support can walk through the options, and your feedback on routing notifications to a shared store address is valuable as we keep improving Inbox.
Easy to use. let's me know immediately when a customer is using the chat feature on my website. Sends notifications so I can respond quickly,, and you can set up some instant response for common questions.
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