Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,300
chart
#282
All reviews
Review RSS Feed
July 8, 2020
In general the app is not bad. Just the iPhone app to answer the support request forces you to install kit. If you don't want to use it you can not even skip it and it has loads of bugs so sometimes you're just not able to answer the chat messages because the iPhone app has problems (iPhone 11 Pro). I just deleted it.
Hi Necklesse, Thank you for your feedback! Kit is a free tool that is built into Shopify Ping to act as a virtual employee. Since Kit offers a range of free marketing tools such as email marketing, thank you emails, creating posts to Facebook, as well as the ability to create paid marketing campaigns on Instagram and Facebook, we wanted to get it in as many merchants hands as possible. However, there are ways to use Ping without using Kit. I'm going to reach out to you personally over email to continue this conversation. Take care, Ellis from Ping and Kit Support
July 6, 2020
This app really is badly made. Lots of 'American' phrases in the text that can't be edited (you should at least be able to edit the button text! but you can't). Very poor for a Shopify official app.
Hi Nice Things by Helena, I'm sorry to hear you're not having a good experience with Shopify Chat currently. Shopify Chat's button text will automatically translate to whatever language your Shopify theme is set to. I'm going to reach out to you via email personally to go over the steps on how to translate your theme should you so wish. Take care, Ellis from Ping and Kit Support.
June 3, 2020
Don't install it. You can't get it off your website, even after deleting it. Plus it comes with the Kit app which is a pain in the butt to get rid of as well.
Hi Michael Steddum, Thank you for your feedback. Shopify Ping can be removed from your store by either disabling the chat button from the Sales Channel directly in your Shopify Admin (found on the left hand navigation menu under ‘Sales Channels’) or by removing the Sales Channel entirely from the Settings > Sales Channel section of the Shopify Admin. If the button still appears on your store after trying either or both of those methods please contact our support team directly at [email protected] and we can work with you to get that sorted out. 😀
May 11, 2020
Oh no... This has killed my SEO! Google has started crawling my pages with (1) - the notification from this app in the meta title. This looks so unprofessional on Google and has really affected my organic results. You need to fix this ASAP!!!
Hi Protein Package, Thank you for your feedback. Our developers were able to resolve the issue you were seeing, in which the (1) notification appeared before page titles in Google searches. However, Google's site crawlers can take a few weeks between rounds, so it may take some time before the page titles are indexed without the (1). You can speed this process up by asking Google to re-crawl your URLs - https://support.google.com/webmasters/answer/6065812?hl=en Or by resubmitting your sitemap - https://help.shopify.com/en/manual/promoting-marketing/seo/find-site-map If you have any further questions please don't hesitate to ask. You can reach us at [email protected]
May 7, 2020
After having serious performance issues, I discovered that when a new visitor (new IP address) comes to my website the chat app sends notification. And the number of notifications is added to the meta title of the page, so when the Google crawling machines are indexing my website they are recognized as a new visitor (new IP address) and read the meta title with (1) in front, so my pages are indexed with (1) in front of the meta title. Please fix it!
Hello Micro•DOT Helmet Co, Thank you for your feedback. Our developers were able to resolve the issue you were seeing, in which the (1) notification appeared before page titles in Google searches. However, Google's site crawlers can take a few weeks between rounds, so it may take some time before the page titles are indexed without the (1). You can speed this process up by asking Google to re-crawl your URLs - https://support.google.com/webmasters/answer/6065812?hl=en Or by resubmitting your sitemap - https://help.shopify.com/en/manual/promoting-marketing/seo/find-site-map If you have any further questions please don't hesitate to ask. You can reach us at [email protected]
Jan. 29, 2020
It's unfortunate that this can only be used on my phone... I have multiple support representatives that work at a desk... I want to have them on the computer typing their responses not staring at their phone the entire time.
Dec. 6, 2019
Did not work at all, won't let me download Ping because I'm using a desktop. Sick! Wasted my time. Go team!
Oct. 15, 2019
Would like to use this app, so anyone can contact me via live chat, but probably going to have to go back to FB messenger. My biggest complaint is that the Ping app is working terribly. The last several times I've gotten messages, I go to respond and the app blacks out and shuts down. I can't enter a response without deleting and re-installing the app. By that time, the customer has already left. I really would like for there to be a way to respond to messages on my computer as well. I think it's really weird that the only way to respond to messages is through a buggy app on my iphone.
Hello NebraskaBison.com, Thanks for taking the time to write a review, we appreciate your feedback. We have released an update to Ping (v 1.7.3) that fixes the issue that was causing the app to occasionally crash when trying to respond to messages. If your app does not automatically update, please be sure to update to version 1.7.3 of Ping to resolve the crashing. Our apologies for any frustration this caused you.
Aug. 30, 2019
Must have iOS to work. Will update my review once Android support comes on. Very lame they did not launch without any Android support.
Update: We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
Aug. 28, 2019
We have a loyalty points button on our site. I can move it to the left-hand side so that it doesn't sit on top but on mobile the point button sits on top and blocks the text input field. Need some better option for positioning. or create documentation on how to fix issues like this
Aug. 22, 2019
I have a rewards app that runs on my site and its icon is in the lower right of my screen. The icon for this is also on the lower right so it is covered up by my rewards icon. I cant see anywhere to adjust the location of the chat icon so i guess this app will be useless to me.
Aug. 20, 2019
Can't figure out how to use this on desktop, how to manage conversations and where to chat. It seems to be ios exclusive. If they fix it so we can manage on desktop with multiple staff accounts it would be good.
Hello Hang and Display - In order to view and reply to messages, you will need to install Shopify Ping from the Apple App Store (currently iOS only). Visitors from any device can message you, but you need an iOS device to manage those messages. You can have multiple staff members use Ping to reply to messages, and tapping on a message in the conversation will reveal which staff member sent the message and when. Thanks for letting us know that you'd like to be able to manage messages on desktop, I will take that feedback back to the team. All the best, Ellen
Aug. 20, 2019
I'm disappointed that I can't change the initial message, I run my shop on my own and my customers know this so using the word "we" sounds dodgey. It's a bit slow as well and and offline message option would be good. Sorry but can't use it the way it is, will do more damage than good. Hopefully Shopify takes on board everyones comments here and makes some changes.
Hi Silken Twine, Thanks so much for your feedback, and rest assured that the team is paying close attention to these feature requests and frustrations about the current limitations. We will be working on allowing customization of the greeting message and on providing an offline message option. Thanks for your patience in the meantime! Best, Ellen
Aug. 20, 2019
At the moment this app is just not worth using. 1.) You cannot customise the chat bubble. (So you can say 'Need help - Click here' for example.) 2.) It seems to be very delayed. A customer asks a question, the ping app takes a few seconds, then when you reply it doesn't instantly go back to the customer. 3.) No Desktop support - Whilst you can use Ping App on iPhone it would be better for our staff if they can reply within a browser. It would be much faster as they are already working within a browser. 4.) No sound notifications 5.) No offline messages available, so expect annoyed customers around the world, when you wake up in the morning.
Hello Editors Keys, This is all great feedback, and rest assured that the team is paying close attention to these feature requests and frustrations about the current limitations. Many of these features are already on our roadmap. Thanks for your patience while we work to release the next version of Shopify Chat. Best, Ellen
Aug. 18, 2019
I tried to install this app and then discovered it was only for ios and required an Apple app even on my side. Really sad to not be able to use this Shopify product for my business. I was quite excited when I first saw it was available.
Hello Ruthie's Rack, Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants! Best, Ellen
Aug. 15, 2019
Not having desktop or android accessibility really limits the usefulness of this app. Let us know when it's available to a wider audience.
Hello Doc Hotties, Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants! Best, Ellen
Aug. 14, 2019
Needs PING app to work which is only available on Apple and not Android... ignoring a majority platform? BYE
Hi Flawless Vape Distro SA, Thank you for your feedback, and we understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. We are thinking about the best way to deliver this feature to all merchants! Best, Ellen