Shopify Inbox
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The new version of the app looks slick, and it's a promising step forward, but the requirement of the customer to verify their email address for a simple inquiry is unnecessary friction. If the customer doesn't input their email address, we're unable to follow up with them. If the customer does input their email address, they're required to receive a six-digit code. The UX is confusing and creates a significant drop-off rate. Please fix ASAP!
Thank you for the thoughtful feedback, and we're glad the new version is landing well overall. The email verification is our verified sign-in, which protects buyers and merchants and connects each chat to the right customer. If that step is causing drop-off, it's your call: you can turn off require customer sign-in for anonymous staff chat, which removes the code. The tradeoff is you won't get verified contact details for follow-up. Thank you for flagging the UX impact.
new upgrades and ai features have turn this into a 1 star app. it has become very difficult to serve our clients with the new sign in and ai features. no data of the customer is provided in order for us to assist them
Thank you for the detailed feedback. The new verified sign-in protects you and your customers and connects each chat to the right person. It's also what provides customer details. With Require customer sign-in turned on, you get the name and email needed to assist and follow up. Turning it off allows anonymous chat without that data. On the AI changes, we'd like the specifics so we can help. Please reach us at help.shopify.com/support.
Das neue Update ist leider sehr schlecht. Bitte rückgängig machen.
Shopify Inbox is easy to set up and helps me communicate with customers quickly. The chat features are useful, and it works well with my Shopify store.
Ich bekomme meine Nachrichten auf mein Handy, und kann die auch sofort beantworten. Die KI schreibt selbst schreibt schon Antworten vor die man auch so übernehmen kann. Aber immer schön vorher einmal durchlesen.
bitte sofort wieder die funktion einbinden das kunden mit email chat schreiben können so ist das nur müll die app es bringt nur mehr chaos rein BITTE SOFORT EIN UPDATE machen....
As others have expressed, the recent changes requiring sign in or Shop app registration have brought this 5-star app down to 1 star. There's no longer a quick easy form before chatting and now almost none of the chatters on our site use the sign in feature, so there's no way for us to reach back out.
Thanks for your review. Shopify Inbox now collects customer emails through verified sign-in because the old form allowed someone to enter an email they did not own. Turn on Require customer sign-in in Sales channels > Inbox > Chat settings so conversations with staff include a verified email and real customer record. This also helps Inbox connect the conversation to the correct customer for more personalized support. Please contact us at help.shopify.com if turning this on does not solve the issue for your store.
1. The update introducing the so-called AI features is terrible; the AI itself is highly ineffective and frequently gives irrelevant answers, so I’ve disabled it entirely. 2. Since customers no longer need to provide their email addresses, it is impossible to distinguish between new and returning clients, and replies cannot be delivered to their inboxes, resulting in reduced engagement. 3. For customers who don't provide an email, the product SKU is no longer visible, making it unclear exactly which product they are inquiring about. 4. If a customer makes multiple inquiries during a single browsing session, the conversations are split into separate chat windows rather than being consolidated into one. Summary: Recent updates have been increasingly poor compared to the previous version; if things don't improve, we will be forced to purchase third-party chat plugins. One more thing: for aesthetic reasons, the quick FAQ is basically no longer visible. Previously, many questions could be answered by the FAQ.
Thank you for the detailed, specific feedback. One lever that helps right away: turning on "require customer sign-in". This asks buyers to verify their email, which restores your ability to tell new from returning customers, lets your replies reach their inbox, and brings back more customer context. On the split conversations, the FAQ visibility, and the AI answers, we want to confirm the specifics so we can give you an accurate response. Please reach us at help.shopify.com/support.
一天到晚開不起來
感謝您回報這個問題。應用程式無法開啟確實會影響您的使用，我們來協助您排除。建議先試試以下步驟：確認 App 已更新至最新版本、完全關閉後重新開啟、重新啟動裝置，若仍無法開啟可將 App 刪除後重新安裝。如果問題持續，歡迎透過 help.shopify.com/support 與我們聯絡，並告訴我們您使用的裝置與系統版本，我們會進一步協助您。
The newly added feature that forces customers to register with an email address and receive a verification code is really bad.
Thanks for your review. Shopify Inbox now uses verified sign-in for conversations with staff. The old form allowed someone to enter an email they did not own, which was less secure and could let someone ask about another buyer's order information. Verified sign-in protects buyers and merchants and connects the conversation to the correct customer record, which gives staff better context for personalized support. You can turn Require customer sign-in off in Sales channels > Inbox > Chat settings if anonymous chat works better for your store. If you have more questions feel free to reach out at help.shopify.com.
Me gusta ahora con los agentes antes me parecía básico. Unico detalle a mejorar: la personalización del widget para hacer la letra mas grande o el icono mas grande si q se pueda personalizar aun mas.
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