Shopify Inbox

I love the generated AI text, it makes life so much easier, specially when receiving "offers" for website checkup for potential issues. That AI knows how to reply back in a flick denying those offers. I absolutely love it!!!

good

Easy to use, good AI capability with excellent pre-filled suggested answers to questions. Cons - notifications are poor. You do get a "ping" on desktop that you can easily miss. A constant ring until answered would be better. If it wasn't for the notification on my watch, I would miss lots of customer queries. Also, poor synchronisation with iOS mobile & tablet which show closed conversations as still open.

It reacts really soon. I got the message as soon as the customer sent to me.

Works well for our store

Works.

Very easy to use, suggests answers and shows updates on what the customer is doing with their cart

Great stuff

Shopify Inbox is incredibly effective! It makes managing customer inquiries seamless, boosting response time and satisfaction. The integration is smooth, and it keeps all conversations in one place. Highly recommend!

The app works really well, I can answer via desktop or mobile to help customers with any questions, it has helped to secure purchases that may otherwise have been lost.

Easy in use

The app is easy to use and provides some automated replies to my customers.

so easy to speak to customers, it has helped increase our sales.

Very user friendly.

Great app for customer service. Beware of the barrage of spam you'll receive from marketing firms, but at least you can block senders.

works well on the phone and desktop