Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,303
chart
#270
All reviews
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Oct. 22, 2024
Unfortunately Shopify deleted some links in my store without asking permission then they closed the chat and failed me after being on the chat for hrs the close the chat again. It was Shopify mistake. Now escalation has occurred and they won't fix the issue, furthermore, they requested for me to reload again the information which I paid to begin with 5 yrs ago. This matter needs to be addressed as I do not know how to do this. There Isn't telephone support just chat the website company has failed me. Again I'm giving a 3 stars because the beginning was great but now it's really difficult to deal with getting escalations handle at all. My website looks unpolished and unprofessional until they help.
Oct. 22, 2024
me da la opción de estar en contacto con mis clientes desde cualquier parte.
Nov. 3, 2024
It is getting better by the day. Can do with some options. But for a free app it shoud get 5 Star. 4 Star now for asking me again for a review. And if you ask me for a review why should I have to agree to your Terms and Conditions.
Oct. 21, 2024
Oct. 21, 2024
Oct. 17, 2024
There is no sound notification when a message arrives. Its bad
Thanks for taking the time to leave your feedback. We understand that this is frustrating as you should be able to receive notifications with sound for Inbox. Within Inbox settings you can check that your "Push notifications (desktop and mobile)" are enabled. On your mobile device, you also need to have the sound notifications enabled under your general phone settings. If you still are having trouble receiving sound notifications please reach out to us at [email protected] and we can assist further. Thanks! - Shopify Inbox Team
Aug. 19, 2025
Would appreciate and prefer an 'unsend' button feature just incase there's a mistake in the message sent.
Oct. 16, 2024
Oct. 16, 2024
This is a great tool if the app can be monitored by staff during business hours. Push notifications are inconsistent and and email notifications are delayed. When customers use the chat function there is a predisposed expectation that there will be near instantaneous communications.