Judge.me Product Reviews App

We’re truly sorry to hear about your experience and the frustration it caused. We completely understand how serious this was for your business, and we regret the impact it had. We’ve since been in close contact to carefully review your stores and apply the requested updates, upgrading widgets, customizing layouts, fixing template issues, and re-importing reviews in stable batches. Our team remains committed to ensuring everything runs smoothly and consistently across your stores. Thank you for your patience and for giving us the chance to work through this together. We’ll continue to support you closely to make sure your setup is reliable and aligned with your expectations.

Thank you for your feedback, we’re sorry to hear your review request conversion rate has been lower than expected, and we completely understand your frustration. While review response rates can vary widely depending on factors like industry, audience, and email client compatibility, we agree that more can be done to optimize performance. We’ve already reached out via email with some tailored suggestions, including testing different review request templates and offering tools like A/B testing and custom email designs to improve delivery and engagement. We’d love the chance to work more closely with you to boost your results and get your review collection back on track. Your input helps us improve both our product and our support, so thank you again for sharing your experience.

Thanks for your feedback, we really appreciate it. Feedback like yours helps us improve and keep building a better experience for all merchants. We’ve recently released and applied a new UI that’s designed to be more intuitive, informative, and user-friendly. We’d love to hear your thoughts once you’ve had a chance to try it, and our team is always here if you’d like any guidance.

Thank you for your feedback, and we're sorry to hear that your customer's review request didn’t go through as expected. We've reached out to you via email to gather a few more details so we can investigate this on our end and help resolve it as quickly as possible. We're here to support you and appreciate the opportunity to make things right!

Thank you for your detailed feedback and for sharing your experience. We’re sorry for the frustration caused during the Etsy import process, especially with how store reviews are categorized and the lack of automatic deduplication. These are valid concerns, and we appreciate you bringing them to light. As an alternative, we do offer an Etsy Sync feature that automatically pulls in new reviews without the need for repeated imports, and importantly, without creating duplicates. If you’d like, we can also help configure this so reviewer names display as “Anonymous,” while we continue working with Etsy on more accurate name handling. We’ve followed up directly as well and truly appreciate your suggestions, they’re helping us improve the experience for all merchants.

Thank you for sharing your experience, and we're truly sorry to hear it didn’t go as expected. We understand how frustrating it must have been to deal with errors during the import, especially without clear explanations or hands-on support. While we aim to make the process smooth for all users, it’s clear we could have done better here. We’ve followed up with you privately to offer more direct assistance and a gesture of apology, and we’d love the chance to turn things around. If you decide to give us another try, we’ll be here to help every step of the way.

We're really sorry to hear this was your experience. Our goal is always to make Judge.me both reliable and easy to use, and it's clear we fell short this time. While our team was able to view your reviews successfully from multiple devices, suggesting a possible local issue, we understand that this only added to the frustration when things still weren’t working on your end. We’ve followed up privately via email to offer more hands-on help if you're open to giving it another try. Either way, we truly appreciate your feedback and regret that we couldn’t get things right for you this time.

Thank you for your feedback. We’re sorry to hear you felt features were moved behind the paid plan. Just to clarify, we haven’t shifted any features from the free to the paid plan. We’ve also reached out by email to better understand which features you were referring to, but haven’t heard back yet. We’d love the chance to clarify things and ensure everything is working as expected. Please don’t hesitate to get in touch!

Merci pour votre avis. Nous sommes désolés d’apprendre que l’affichage mobile n’a pas répondu à vos attentes. Nous avons essayé de vous contacter pour mieux comprendre le problème et y remédier rapidement, sans succès jusqu’à présent. Notre équipe reste à votre disposition à tout moment si vous souhaitez qu’on verifie cela ensemble !

Sorry to hear your reviews disappeared, we understand how frustrating that must be. We’ve looked into your store and saw that our widgets aren’t currently installed, which is likely the cause. We tried calling and also sent you an email with steps to fix this. If you grant us collaborator access, we can quickly reinstall the widgets and restore your reviews. You can also reach us anytime via the live chat on your Judge.me dashboard. We’re here to help and hope to get this resolved for you soon!