Judge.me Product Reviews App

We’re truly sorry for this experience, especially not being able to reach a human agent. That should not have happened. There was a technical issue which led to some messages not being correctly routed from AI to a human agent. We identified and fixed this issue, and the handoff now works as expected. We completely understand how frustrating it must have felt to have your request closed instead of escalated. Regarding pricing, our $15 flat plan is designed to remain affordable regardless of order volume, and many high-volume stores use it successfully. That said, pricing only feels fair if the support and product deliver real value, and in your case, we clearly fell short. We’ve reached out privately to apologize and offer direct assistance with the Shop App review discrepancy you mentioned. If you’re open to it, we’d genuinely appreciate the opportunity to make this right.

We’re sorry to hear about your experience. Judge.me does not add unrelated reviews to stores, so we’d really like to investigate what happened in your case. We’ve reached out privately to better understand why certain reviews appeared unrelated and why importing your own customer reviews felt difficult. In many cases, this can be related to how reviews were imported or mapped to products, and it’s something we can usually resolve quickly once we review the setup. If you’re open to giving us another chance, we’d be happy to take a closer look and make sure everything is correctly configured for your store.

Thanks for your feedback, we understand why being limited to 60 days can be frustrating, especially for products with a longer evaluation cycle. We’ve already followed up with you privately and logged your request with our Product team. Good news: the team has reviewed it and is currently evaluating (and actively working on) options to extend the scheduling window beyond 60 days. We’ll keep you updated as soon as we have concrete progress to share.

Lamentamos muchísimo la experiencia que tuviste y entendemos totalmente tu frustración, especialmente al tratarse de un servicio de pago y con impacto directo en tu tienda al desaparecer las reseñas. Tras investigar a fondo, identificamos un problema específico que afectaba a algunas tiendas en Argentina, causando que los widgets no se mostraran en el storefront. Este error ya fue corregido, y te contactamos por email para informarte y ofrecerte ayuda inmediata para verificar que todo quedara funcionando correctamente. Aun así, sabemos que el retraso y las vueltas que tuviste con soporte no estuvieron a la altura. Gracias por compartirlo: tu feedback nos ayuda a mejorar nuestros procesos y evitar que algo así vuelva a ocurrir. Si decides darnos otra oportunidad, estaremos aquí para acompañarte y asegurarnos de que quede resuelto de principio a fin.

Sorry to hear about the trouble installing the widgets, that’s definitely frustrating, especially during initial setup. We reached out privately to offer hands-on help and can take care of the widget installation for you if you’re open to giving the app another try. Our support team is always here to make sure everything is set up correctly and running smoothly.

Thanks for your feedback, we’re sorry your reviews aren’t showing on your store. This can sometimes happen after a theme update, as changes in theme files/settings may affect how app widgets load on the storefront. We’ve already reached out privately to help investigate and get everything displaying correctly again. If you’re able to reply with your storefront password (if any) or allow temporary theme access, our team can quickly identify what changed and restore the widgets for you.

We’re really sorry to hear this, and we completely understand how upsetting an unexpected charge can be. Based on what we can see, this may be related to how Shopify handles subscriptions when a store is temporarily closed and then reopened, app charges can automatically resume unless the plan is downgraded beforehand. We attempted to reach out privately to help resolve this and offer a refund or app credit where applicable, but unfortunately our message wasn’t delivered successfully. If you’re able to contact us via the email linked to your Shopify admin or through our live chat, we’ll prioritize your case and make sure this is sorted quickly and fairly. We truly apologize for the frustration and would appreciate the chance to make things right.

Gracias por tu comentario y sentimos mucho que tu experiencia haya sido frustrante. Entendemos perfectamente cómo puede sentirse limitado el plan gratuito y lo difícil que es tener que ajustar estilos manualmente, especialmente cuando cada hora cuenta en un negocio pequeño. Solo para aclarar: incluso en el plan gratuito es posible cambiar el color principal desde la configuración del app (lo que afecta a estrellas, botones y otros elementos), sin necesidad de CSS en muchos casos. Aun así, comprendemos tu punto y ya te hemos contactado en privado para ofrecerte ayuda directa y opciones para que puedas personalizarlo de la forma más sencilla posible. Gracias nuevamente por compartir tu experiencia, tu feedback nos ayuda a mejorar.

Thank you for your detailed feedback, and we’re truly sorry for the frustration this caused, especially after you followed up as advised and didn’t feel properly supported. We want to reassure you that we did not dismiss your concern. After further investigation, we found that the specific Shop App review you referenced was not available in Shopify’s Metaobject feed that Judge.me relies on to sync Shop App reviews. In other words, we were unable to pull and verify that review automatically because Shopify wasn’t providing it to us through their sync source. We’ve already escalated this to Shopify and are actively waiting for their investigation on why the review is missing. We’ll follow up with you as soon as we receive an update from them. Thanks again for your patience and for pushing this forward, your feedback helped us identify and escalate the issue properly.

Thank you for your feedback, and we’re sorry the setup wasn’t explained clearly enough. We’ve since reached out and even jumped on a call to walk you through how to add the widgets and see the results live on your Shopify store. We’re currently just waiting for collaborator access to be approved so we can finish setting up your reviews page and make sure everything displays correctly. As soon as it’s accepted, we’ll take care of the rest right away.

Thank you for your feedback, we’re sorry the setup felt too hard to use. We’ve already reached out privately to offer step-by-step guidance (or to handle the setup with you on a quick call) so you can get everything working smoothly. If you’re open to giving Judge.me another try, we’re here and happy to help make it simple.

We’re sorry to hear about the frustration you experienced, especially with preparing a CSV file for past delivered orders. That’s certainly not the smooth setup we want for our merchants. We’ve already reached out privately to offer hands-on help, including walking through everything together in real time so we can get things sorted quickly and make the process much easier for you. Thank you for bringing this to our attention, we’re here to help if you decide to give it another try.

Thank you for your rating. We noticed there were no comments included, and we’ve already reached out privately to understand your concerns, especially around imported reviews and verification settings. We truly appreciate the feedback you shared and are working with you to clarify how review verification works across different sources and how we can better support your use case. If you have any other questions or need further assistance, we’re here to help.

We’re really sorry for the trouble you experienced with discount codes, we understand how frustrating that must have been. We’ve already reached out privately to investigate the issue in detail and confirmed that a small number of coupons were affected due to a rare email-format mismatch. This has now been fully resolved on our side, and all coupons are working correctly again. Thank you for bringing this to our attention. If you ever need help or have any questions, we’re always here to support you.

Thank you for your rating. We noticed there was no comment included, and we’ve already reached out privately to check in and understand whether anything isn’t working as expected. If you ran into any issues or have feedback to share, we’d really appreciate hearing from you, we’re here to help and make things right.

Lamentamos muito saber que a sua experiência não foi positiva. Isso está longe do padrão que queremos oferecer. Já entramos em contato diretamente para entender melhor o problema de acesso que você enfrentou e para ajudar pessoalmente a resolver tudo o mais rápido possível. Nosso time técnico já está investigando o erro de login na extensão, e ficamos à disposição para seguir ajustando o que for necessário no app, inclusive ajudando com a importação das avaliações, se desejar. Agradecemos seu feedback e a oportunidade de melhorar. Estamos aqui para garantir que tudo funcione corretamente na sua loja.