Judge.me Product Reviews App

Thank you for taking the time to leave us a review. We appreciate your feedback and would like to understand more about your experience. Our team has reached out to you directly. If you could provide us with additional details, we'd be more than happy to address any concerns you may have.

We're sorry to hear about your experience with our app. We aim to ensure compliance with legal requirements and protect both merchants and customers. The text displayed is often necessary to inform customers about their rights and data usage, ensuring transparency and trust. We understand your concerns about overwhelming customers and have taken your feedback into consideration to improve the user experience.

Thank you for your review. Based on your context, to avoid duplicated reviews without having to reach out to us, you can either: - Undo the previous import (at the bottom of https://judge.me/import) then import a new file - Or make use of our bulk delete option for imported reviews (available in the Reviews dashboard https://judge.me/index when you select multiple reviews) We'll consider your feedback for further improvements. In the meantime, hope the 2 suggestions above could help.

Hi there, We're sorry to hear that you're having a delay with the 6-month refund. It's never pleasant to have to wait for a refund. However, when checked, we weren't able to find a previous conversation on this. We could also only find 1 payment event, which was from a trial so there was no charge for it. Our team has sent you a follow-up email. Please feel free to reply to us anytime. We're more than happy to investigate this further for you.

Hi there, We're very sorry to hear that you're having issues importing your Etsy reviews. Upon checking, it seems the reviews have been imported, but as Store reviews, which is why they didn't show on your product page. Our team has sent you an email with the next step to import these reviews to their correct products. We'll also check with you why the Chat function is not working on your store. Hope to hear back from you soon!

Hi there, we're very sorry to hear that your SEO was affected. We're more than happy to look into why this might be the case. Our support team has reached out to you to help with SEO and the remaining codes if any. Look forward to connecting and discussing the issue soon!

Hi there, Thank you for your feedback and sorry to hear that the reviews disappeared during the most inconvenient time. Reviews play an important role in upselling a product so that shouldn't have happened. As for the root cause of the issue, as we haven't had an official integration with the page builder you're using, the API/custom code they used to display our widgets can be a bit unstable, but that can be fixed with a few lines of code. We have noted this internally and also shared with you the fix. Hope it helps!

Hi there, we're sorry to hear that your sales were affected. Our integration with Shop App is activated by default when you install the app, but it's possible to disable the sync within our settings. Our team has shared with you the steps to do so. Please let us know if there's anything else we can help to get your sales up and running.

Hi there, thank you for letting us know about the Import bug. Our developers have deployed a fix for this and import is working normally now. Our team has also reached out to let you know and to make sure everything is how you wanted. Hope to welcome you back soon!

Hi there, thank you for letting us know about the issue. Our developers are working to find the cause and fix this. In the meantime, we see that the reviews have been imported and the widgets are now showing on your store. We will follow up with you to make sure that everything is perfect now. Please feel free to reach back anytime.

Hi there, Thank you for your review. Last week, we had an issue with our chat/email platform and didn't manage to respond to your queries on time. We are very sorry for that. But let us assure you that our support team is always available 24/7 and we will try our best to reply to any questions as fast as we can.

Hi there, Thank you for your review. Would you be able to share with us why the app is not working on your Shopify store? Our team has reached out to you but hasn't heard back. Our support is available 24/7 so please feel free to let us know anytime. Looking forward to connecting soon!

Hi there, We're very sorry to hear that you've got bad reviews. While bad reviews are unavoidable while running an online store, if they are not from actual customers, there are a couple of ways to prevent them. We offer the Web reviews restriction where you can limit the ability to leave a review to customers who receive a review request only. Or on the Awesome plan, you can enable our Spam filter to block out spammers. Our team has reached out to discuss both options to see which will work best for your store. Hope to hear back soon!

Hi there! Maybe there is a confusion here. Our four default email templates are completely free to use. In these default templates, we get the logo from your store automatically or you can upload the logo to Shopify and send us the URL. Our custom template is available on the Awesome plan ($15/month) and gives you more customization options. If you're looking to send review requests that have your logo and match your branding, the default templates will suffice. If you're looking to collect store reviews instead of product reviews, the custom template would work best. Our team has reached out to clear out this concern, hope to reconnect and welcome you back soon!

Thank you for your feedback. At Judge.me, we're always improving our app so if you could let us know which features you're looking for, we'll try and find a solution for you. Our team has also reached out to you to check on the speed issue and proceed with the refund. Hope to hear back soon!