Judge.me Product Reviews App
Judge.me: Product reviews & star ratings with photos & video
Rating
5.0
feedback
32,665
chart
#211
All reviews
Review RSS Feed
May 26, 2025
I’ve been trying to resolve an issue and it's becoming incredibly frustrating. I initially spoke with Claudio via chat, but the problem couldn’t be fixed. Claudio said someone would follow up by email. I then heard from Han, but their response didn’t resolve anything. I replied asking for further help, and the next reply came from Lorenzo, who seemed completely unaware of the previous conversations. It feels like I’m going in circles, repeating myself while nothing gets resolved. This lack of continuity is wasting my time.
May 25, 2025
my reviews on my store disappeared. this happened after a few months after the app was installed, no communication was issued. I will try to fix this as best as I can. by the end of today (May 25th, 2025) if a solution is not found I'm deleting the app.
Sorry to hear your reviews disappeared, we understand how frustrating that must be. We’ve looked into your store and saw that our widgets aren’t currently installed, which is likely the cause. We tried calling and also sent you an email with steps to fix this. If you grant us collaborator access, we can quickly reinstall the widgets and restore your reviews. You can also reach us anytime via the live chat on your Judge.me dashboard. We’re here to help and hope to get this resolved for you soon!
May 23, 2025
Your app is not working 4 time in a week
Thank you for your feedback, and we're sorry for the trouble! We understand you're experiencing an issue with the modal not closing when clicking “Leave Page.” We've tested this on our end but haven’t been able to replicate it. We’ve sent you an email offering a screen sharing session so we can take a closer look and help resolve this together. Looking forward to hearing from you!
Oct. 15, 2025
horrible. A customer can't even delete their own review and neither can I. I have a customer that wanted to change their review and isn't very computer savvy so even with the email update request they can't figure out how to change it. AT THE VERY LEAST, a customer should be able to delete their own review if they want to. This bar review greatly damages a new brands reputation and it's horrible that judgeme can't and won't help. I'll be finding another app to use after this
April 17, 2025
The customer support is abysmal. For nearly two months we can't get this app debugged and working properly. They just say issues have been sent to the development team and they are working on it...with automated emails constantly saying the same thing. Meanwhile they are charging us a monthly fee for something that isn't even working or live on our site because they are mismatching several customer names with existing reviews. If you expect any support, use another app. I don't know why Shopify even partners with companies like this. It's a waste of everyone's time. I'm absolutely shocked that this app has so many 5 star reviews. My only thought is that they must have been bought or incentivized.
We’re very sorry for the frustration this has caused. We fully understand your concerns and agree that your experience should have been better as we did not meet the high standards that we strive for. The issue you refer to is a confirmed bug, and our team is actively working on it. We’ve reached out via email with more context and to stay in close contact as we work toward a resolution. Thanks for your patience. We truly appreciate it!
April 15, 2025
A Business isn't allowed to delete an unjustified review. You have to ask permission to get rid of spam and offensive reviews. It's foolish for a business owner to give that much control to a app developer.
Thanks for your feedback! We understand how important it is to manage reviews effectively. While we don’t offer direct deletion, our Archive feature gives you full control to hide reviews and remove their impact. Completely deleting reviews goes against Shopify’s guidelines and applicable consumer protection laws, which require a transparent review process. That said, for any spam or offensive content, our team is always here to help review and take action. We appreciate your input and are continuously working to improve.
March 31, 2025
I am having a hard time personalizing the reviews, and getting a direct link to share with customers for reviews. I don't this app is user friendly and it lacks a lot of basic functionalities I would expect to have a better experience collecting reviews from customers.
Thank you for taking the time to share your feedback. We're sorry to hear you're having trouble with personalization, we'd be more than happy to assist you with this. Regarding sharing review links, this feature is available, and we actually sent over a detailed email to guide you through the process. If you’re open to it, we’d love to help further! Just reply to our email whenever it’s convenient, and we’ll make sure you get the most out of our app.
March 30, 2025
Buggy. Installed on my Dawn theme. It caused an error and broke the website. Support was fast, but they blamed my website. Shopify support developer confirmed error was caused by the app. Shopify Support: "This error appeared when you installed their app. The team will need to further investigate on this as well because this find this case rare/strange." Judge.me support said it was my fault and didn't fix. Site broken Not happy.
We're truly sorry to hear about your experience and that things didn’t go as smoothly as they should have. We also want to acknowledge that your case wasn’t handled in chat to the standard we hold ourselves to, and we genuinely regret that. After looking into the issue further, we identified that the root cause wasn’t indeed related to our app’s core functionality. We shared a detailed explanation via email shortly after, but we understand you may have already moved on. If you’d ever like to revisit or need further clarification, we’d be happy to continue the conversation and assist however we can. We really appreciate your time and feedback!
March 10, 2025
Moving away from judge.me has been a nightmare. They make it so that you can't leave, since they won't give you anything other than customer's email and review. This makes matching reviews to order IDs and product IDs almost impossible if you have thousands of reviews. They have repeatedly declined to provide any support for the reviews export. Larger businesses should stay clear away from judge.me. You will regret working with them once you decide to explore more robust options and they try to keep you against your will.
We're genuinely sorry to hear about your experience transitioning away from Judge.me. While our export file doesn't have Order IDs (our team will be looking into this improvement), we do include Product IDs and Product Handles for each review. That said, we understand that mapping large volumes of data can be challenging and we’re glad to share that we were able to work together and make the export work to your preferences. Really appreciate your patience and collaboration in the process!
March 7, 2025
We've usually had good experiences with the Judge.me app. Easy to use, affordable, responsive customer service. However, they are currently having an issue - the Judge.me reviews are not properly syncing to Shop App reviews; only random reviews are synced - which has brought our Shop App review average to 2.5 stars. Reached out to Shopify & the app support team. Shopify can't do anything, and app support said they are having problems with this right now but have no ETA on a fix. This is damaging to the business's reputation and sales, to say the least. Unfortunately, it's one of the problems that should NEVER happen with a review app.
Thank you for your honest feedback. We're truly sorry for the impact this syncing issue has had on your business, we completely understand how critical reviews are to your reputation and sales. We have been working on a fix to make sure reviews will be synced properly to Shop App. We have reached out to you to make sure we're looking at the right listing and the right reviews. Hope to hear back soon! Thanks again for your past support and for bearing with us through this.
Feb. 18, 2025
The lack of adaption for businesses is not only disappointing, it's insane. I'm so confused at the thousands of positive reviews here. After reaching out to support as to why it's required that someone leaves; - A title for the review - Their full name - Their review - Their email And explaining that it's more important to capture reviews than make it a multi-step process (friction heavy) for someone to leave a review, here's the "response" from Andrew: ––––––– "Our logic dictates that without an email, we are unable to send a confirmation email after a review has been submitted on our website." Firstly, it's not your website. It's ours. Judge.Me should not have access to our customers data, and nor should they dictate how their customers operate their own eComm sites. ––––––– "This is necessary in order to verify the authenticity of the review. As our website does not have any restrictions on who can leave a review, the verified badge is crucial in ensuring the credibility of the reviews." Again, Judge.Me does not get to dictate how we verify reviews. Businesses have their own processes (i.e. tracked emails, using our own email apps). ––––––– "Therefore, we kindly request that an email be provided in order to proceed with the review process." Yet again, Judge.Me does not get to force OUR customers on OUR websites to provide information a) we ALREADY HAVE and b) adds time to leaving a CRITICAL review. Uninstalled. EDIT/UPDATE: They asked me to continue a conversation to see what "solution" they copy/pasted information from their terms and conditions/compliance. So, rather than actually trying to help, they intentionally wasted more of my time and treated our small team like idiots.
Thank you for sharing your detailed feedback. We're really sorry to hear about your frustration, and we completely understand where you're coming from. Our platform does require an email for review submissions to ensure accurate and verified reviews. While the email field cannot be made optional by default, we do value your privacy and control over your customer data and can discuss potential workarounds to streamline this process for your business. However, these workarounds come with some setbacks. Our advanced team has reached out to you to make sure you’re comfortable with those details before proceeding.
Feb. 18, 2025
I signed up for what I thought was the free plan as a way to have it installed when I'm set up and ready to start selling. So, imagine my surprise today when I was charged for the premium plan. My website isn't set up completely but I already know which review app I won't use when it is. Thanks for nothing.
We're sorry for the confusion about the plan charges. It sounds like you were on our free trial, which gives access to the Awesome features for a limited time. Once the trial ends, it automatically switches to the Awesome plan unless downgraded to the Free plan beforehand. We completely understand this might not have been clear, and we'd love to help sort it out. Our team has processed your request, looking forward to hearing back soon!
Feb. 10, 2025
I currently hate it. I finally found the place to re request a review and it didn't work. Thinking it was a problem on my end, I closed the window and tried to find the request page again. Have spent hours coming over the site of all sorts of other features it wants to sell me, and other products I've purchased that it wants me to review, but can't find what I'm looking for. 'just go to judge.me/admin'... Doesn't exist!
We're really sorry to hear about your frustration. It sounds like you're having trouble finding the re-review request feature, and that’s definitely not the experience we want for you. You should be able to access at https://app.judge.me/dashboard. If that’s not working, we’d love to investigate further and help resolve this ASAP. We have reached out to you directly, we’re here to help!
Feb. 2, 2025
Was using the app on the free version, everything was fine. Then I wanted some extra features so I upgraded and paid the $15USD. i wanted to stop paying the $15 and revert to the previous version but the snakes do not allow you to do this. You have to cancel the App altogether. I find this deceptive and unethical. Shopify do better!
Thank you for your review. We’re sorry for the frustration you faced while managing the plans. To clarify, you don’t need to cancel the app to go back to the free version. The plan can be downgraded directly from the Plan page at any time. That said, we appreciate your feedback and are working with our team to improve the upgrade/downgrade process. Our team lead has reached out to assist and ensure the charge is refunded. If you have any further questions, we’re happy to help!
Jan. 23, 2025
1) This app does not provide much control to the store owner. I can't delete or modify a review. A customer can modify their own reviews if they go through the Judge.me website. THIS IS NOT OK. 2) The company "judge.me" emails my customers from a "judge.me" address rather than my store's address. 3) A product reviews app should be invisible to the store owner's customers, meaning that my store should be the public point of contact, not "judge.me." Judge.me fails on this point. I am astonished that this app is so highly rated and, frankly, suspicious whether this apps ratings in the Shopify store are real. 4) No way to test the app without messing up my own store stats.
Thank you for your feedback, and we're sorry to hear that our app didn’t meet your expectations. Let us address your concerns: (1) and (4): While web reviews cannot be deleted to maintain authenticity and trust, test reviews can be unpublished without impacting the store stats. We’re actively looking into ways to make sure store owners can test out the flow without affecting the store data. (2) and (3): Our Review Confirmation emails are sent from Judge.me to ensure legitimacy. However, we recognize the value of maintaining your store’s branding and have noted your feedback for future improvements. Our team has reached out to you to offer some tips and workarounds for these concerns. Hope we can help!
Jan. 8, 2025
This got to be the worst support I have ever encountered. Feels like bunch of bots that does not help at all except copy and paste. worst app
We’re really sorry to hear about your experience with our support. It looks like there was a misunderstanding in our conversation - our agent thought you had everything sorted, but it turns out you were still running into an issue. That’s on us, and we truly appreciate your patience. We’d love to make this right! Our team lead has reached out to you directly, we’ll make sure you get the help you need.
Jan. 5, 2025
The app is overly complicated to the point where I couldn’t set it up myself. The tutorial and help sections contain expired links, and the person assisting me ended up messing up my store theme. They couldn’t fix the carousel or the star ratings on the product page either. This has been the worst Shopify app experience I’ve ever had. It’s frustrating how such a simple concept could be executed so poorly and made unnecessarily complex. I wasted three hours on this and got nowhere.
We’re very sorry to hear about your experience and truly understand how frustrating it must have been. Your feedback is invaluable to us, and we’ve carefully reviewed the situation to address the issues you encountered. We’d love the opportunity to welcome you back and clarify the miscommunications regarding the customization of the carousel and Google reviews. Our goal is to simplify the process and ensure the app works seamlessly for you. We’ve already reached out to you via email with detailed instructions and a proposed solution. If you’re open to giving us another chance, we’re here to assist and make sure the app meets your expectations.
Dec. 24, 2024
Terrible Customer Service Experience I had an extremely disappointing experience with their customer service. I reached out for help with an issue and the developer, Soufiane, asked for permission to access the app. Without waiting for my explicit consent, he started making changes and publishing on my live theme. This is a blatant disregard for customer consent and professionalism. When I inquired about how to edit reviews separately, he simply told me to publish them since they were already imported. This response was incredibly unhelpful and frustrating. I cannot believe the level of incompetence and lack of respect shown. Avoid at all costs!
We’re truly sorry to hear about your experience and deeply regret falling short of your expectations. We take feedback like yours very seriously, as it helps us improve our service and ensure such issues are avoided in the future. This incident does not reflect the high standards of transparency and professionalism we strive to uphold. Please rest assured that we will thoroughly review this matter to prevent similar occurrences. In the meantime, we’d love to address your concerns more effectively and assist you in making the most of our app. If you’re open to it, please don’t hesitate to reach out to us via our ongoing conversation. Our team will ensure you receive the support you deserve.