Judge.me Product Reviews App

We’re truly sorry for the experience you had and completely understand how frustrating it must have been not being able to reach a human when you needed quick help. Unfortunately, our chat platform experienced a major outage caused by an external AWS incident, which temporarily prevented our agents from seeing new messages. While the situation was outside of our control, we know that doesn’t make it any less frustrating for you. We’ve since reached out privately to apologize. We’re also reviewing our backup processes to ensure merchants can always reach a human agent, even during rare outages like this. Thank you for your patience and for giving us the opportunity to make things right.

We’re sorry to hear that your experience didn’t meet expectations. We’ve reached out privately to better understand the issues you faced and see how we can improve things for you. Your feedback means a lot to us, and we’d love the chance to make your experience with Judge.me a better one.

We’re very sorry to hear about your recent experience and the frustration it caused. This definitely isn’t the level of service we strive to provide. We’ve already followed up privately to review your case in detail with our advanced technical team. After investigation, it appears the issue was related to how certain third-party apps (like product option apps) modify products in orders, which can sometimes conflict with how review requests are scheduled. While this kind of interaction is complex, we’ve shared your case with our product team to explore improvements and clearer handling in the future. We truly value your feedback, it helps us improve both our support and the app’s reliability. Thank you for bringing this to our attention.

Thank you for sharing your feedback, and we’re sorry for the long wait you experienced. We’re happy to let you know that our developers have now implemented a search option in the Questions dashboard, so you can quickly find, edit, or delete questions whenever needed. We truly appreciate your patience and persistence in raising this with us, it’s feedback like yours that helps us continue improving Judge.me for all merchants.

We’re sorry to hear about the frustration you faced. After looking into this, we were able to replicate the issue and found it’s related to Microsoft Edge’s tracking setting. When set to “Strict”, it can block certain embedded apps, including our widgets. By default, Edge uses the “Balanced” setting, which allows the widgets to display correctly. That said, we completely understand your concern about visitors who may have changed their settings. Our developers are already working on improvements to make the widgets more resilient in these cases. We appreciate you flagging this, it helps us continue making Judge.me better and more reliable across all browsers.

Thank you for your feedback, and we’re sorry for the confusion around billing. We’ve already reached out privately, clarified the situation, and made sure you’re not charged incorrectly. We truly appreciate your patience and are here to help ensure things run smoothly going forward.

We’re truly sorry for the disruption and frustration caused when your email templates and coupon settings didn’t carry over after the update. We understand how critical these features are, and we regret the impact this had on your store. We’ve already been in touch privately to align your setup with your other store and to provide updated templates and coupon settings so everything is restored and working smoothly. Your feedback has been extremely valuable, and we’ll continue working with you directly until you’re fully satisfied. Thank you for your patience and for helping us improve Judge.me for all merchants.

We’re really sorry to hear about your experience and the frustration it caused. On billing, please rest assured that every merchant is entitled to a free trial of our Awesome Plan. In cases where a charge happens too soon, we’re always happy to issue app credits or refunds so you’re not out of pocket, as we’ve already arranged in your case. Regarding the update pop-ups, we understand they were disruptive. We’ve shared your feedback with our product team so we can improve how updates are communicated without interrupting your workflow. We truly value your feedback as it helps us improve both our product and our support. Thank you for giving Judge.me a try, we hope we’ll have another chance to provide you with a smoother, more rewarding experience.

We’re very sorry to hear about the installation errors you ran into, and we understand how frustrating that must have been when you needed a reliable review solution. We’ve already reached out directly to apologize and to offer hands-on help with setup. We’d love another chance to get things working smoothly for you, and our team is ready to personally assist with installation to make sure everything displays correctly on your store.

We’re truly sorry to hear about your experience and the frustration it caused. We completely understand how serious this was for your business, and we regret the impact it had. We’ve since been in close contact to carefully review your stores and apply the requested updates, upgrading widgets, customizing layouts, fixing template issues, and re-importing reviews in stable batches. Our team remains committed to ensuring everything runs smoothly and consistently across your stores. Thank you for your patience and for giving us the chance to work through this together. We’ll continue to support you closely to make sure your setup is reliable and aligned with your expectations.

Thank you for your feedback, we’re sorry to hear your review request conversion rate has been lower than expected, and we completely understand your frustration. While review response rates can vary widely depending on factors like industry, audience, and email client compatibility, we agree that more can be done to optimize performance. We’ve already reached out via email with some tailored suggestions, including testing different review request templates and offering tools like A/B testing and custom email designs to improve delivery and engagement. We’d love the chance to work more closely with you to boost your results and get your review collection back on track. Your input helps us improve both our product and our support, so thank you again for sharing your experience.

Thanks for your feedback, we really appreciate it. Feedback like yours helps us improve and keep building a better experience for all merchants. We’ve recently released and applied a new UI that’s designed to be more intuitive, informative, and user-friendly. We’d love to hear your thoughts once you’ve had a chance to try it, and our team is always here if you’d like any guidance.