Judge.me Product Reviews App

We’re really sorry to hear this, and we completely understand how upsetting an unexpected charge can be. Based on what we can see, this may be related to how Shopify handles subscriptions when a store is temporarily closed and then reopened, app charges can automatically resume unless the plan is downgraded beforehand. We attempted to reach out privately to help resolve this and offer a refund or app credit where applicable, but unfortunately our message wasn’t delivered successfully. If you’re able to contact us via the email linked to your Shopify admin or through our live chat, we’ll prioritize your case and make sure this is sorted quickly and fairly. We truly apologize for the frustration and would appreciate the chance to make things right.

Gracias por tu comentario y sentimos mucho que tu experiencia haya sido frustrante. Entendemos perfectamente cómo puede sentirse limitado el plan gratuito y lo difícil que es tener que ajustar estilos manualmente, especialmente cuando cada hora cuenta en un negocio pequeño. Solo para aclarar: incluso en el plan gratuito es posible cambiar el color principal desde la configuración del app (lo que afecta a estrellas, botones y otros elementos), sin necesidad de CSS en muchos casos. Aun así, comprendemos tu punto y ya te hemos contactado en privado para ofrecerte ayuda directa y opciones para que puedas personalizarlo de la forma más sencilla posible. Gracias nuevamente por compartir tu experiencia, tu feedback nos ayuda a mejorar.

Thank you for your detailed feedback, and we’re truly sorry for the frustration this caused, especially after you followed up as advised and didn’t feel properly supported. We want to reassure you that we did not dismiss your concern. After further investigation, we found that the specific Shop App review you referenced was not available in Shopify’s Metaobject feed that Judge.me relies on to sync Shop App reviews. In other words, we were unable to pull and verify that review automatically because Shopify wasn’t providing it to us through their sync source. We’ve already escalated this to Shopify and are actively waiting for their investigation on why the review is missing. We’ll follow up with you as soon as we receive an update from them. Thanks again for your patience and for pushing this forward, your feedback helped us identify and escalate the issue properly.

Thank you for your feedback, and we’re sorry the setup wasn’t explained clearly enough. We’ve since reached out and even jumped on a call to walk you through how to add the widgets and see the results live on your Shopify store. We’re currently just waiting for collaborator access to be approved so we can finish setting up your reviews page and make sure everything displays correctly. As soon as it’s accepted, we’ll take care of the rest right away.

Thank you for your feedback, we’re sorry the setup felt too hard to use. We’ve already reached out privately to offer step-by-step guidance (or to handle the setup with you on a quick call) so you can get everything working smoothly. If you’re open to giving Judge.me another try, we’re here and happy to help make it simple.

We’re sorry to hear about the frustration you experienced, especially with preparing a CSV file for past delivered orders. That’s certainly not the smooth setup we want for our merchants. We’ve already reached out privately to offer hands-on help, including walking through everything together in real time so we can get things sorted quickly and make the process much easier for you. Thank you for bringing this to our attention, we’re here to help if you decide to give it another try.

Thank you for your rating. We noticed there were no comments included, and we’ve already reached out privately to understand your concerns, especially around imported reviews and verification settings. We truly appreciate the feedback you shared and are working with you to clarify how review verification works across different sources and how we can better support your use case. If you have any other questions or need further assistance, we’re here to help.

We’re really sorry for the trouble you experienced with discount codes, we understand how frustrating that must have been. We’ve already reached out privately to investigate the issue in detail and confirmed that a small number of coupons were affected due to a rare email-format mismatch. This has now been fully resolved on our side, and all coupons are working correctly again. Thank you for bringing this to our attention. If you ever need help or have any questions, we’re always here to support you.

Thank you for your rating. We noticed there was no comment included, and we’ve already reached out privately to check in and understand whether anything isn’t working as expected. If you ran into any issues or have feedback to share, we’d really appreciate hearing from you, we’re here to help and make things right.

Lamentamos muito saber que a sua experiência não foi positiva. Isso está longe do padrão que queremos oferecer. Já entramos em contato diretamente para entender melhor o problema de acesso que você enfrentou e para ajudar pessoalmente a resolver tudo o mais rápido possível. Nosso time técnico já está investigando o erro de login na extensão, e ficamos à disposição para seguir ajustando o que for necessário no app, inclusive ajudando com a importação das avaliações, se desejar. Agradecemos seu feedback e a oportunidade de melhorar. Estamos aqui para garantir que tudo funcione corretamente na sua loja.

Thank you for your rating. We noticed there wasn’t a comment included, so we reached out to better understand what happened and help get you set up correctly. It turns out the main goal was importing reviews from AliExpress, and we’re glad we could clarify how that works: AliExpress import tools can help bring reviews in, and Judge.me then displays them on your store (and the core setup can be used on the free plan as well). If you need any help finishing the import or getting the widgets showing on your storefront, our team is always here to help.

We’re very sorry to hear about your experience and completely understand how upsetting this felt. We’ve already reached out privately to investigate the TikTok Shop Sync issue in detail and to make sure you receive the support you need. From our side, we can see that reviews did sync successfully, but there may be a product-matching issue inside TikTok Shop that we’re ready to help diagnose together. We’ve also confirmed that once the issue is fully identified, we will process the appropriate refund for the affected period. We’re standing by for the screenshots or a quick call so we can continue the investigation and get this resolved for you as quickly as possible. Thank you for bringing this to our attention, we genuinely want to make things right.

Ci dispiace sapere che la tua esperienza iniziale non sia stata positiva. Alcune funzionalità avanzate richiedono effettivamente il piano a pagamento, ma tutte le impostazioni essenziali per raccogliere e mostrare recensioni sono disponibili anche nel piano gratuito. Ti abbiamo già contattato privatamente per capire meglio quali parti della configurazione non hanno funzionato come previsto e per aiutarti a sistemarle passo per passo. Saremmo felici di assisterti e assicurarti che l’app funzioni correttamente per il tuo negozio. Grazie per il tuo feedback, ci aiuta a migliorare continuamente.

Merci pour votre retour, et désolé pour cette mauvaise première expérience. Il arrive que Microsoft Edge bloque l’application lorsque la protection anti-suivi est réglée sur un niveau strict, ce qui peut empêcher l’affichage des widgets. Nous vous avons déjà contacté en privé pour vous aider à identifier la cause exacte et vous guider étape par étape. Si vous êtes d’accord pour réessayer, nous serons ravis de vous accompagner afin que tout fonctionne correctement, sans que vous ayez besoin de désinstaller l’application.

We’re truly sorry for the experience you had and completely understand how frustrating it must have been not being able to reach a human when you needed quick help. Unfortunately, our chat platform experienced a major outage caused by an external AWS incident, which temporarily prevented our agents from seeing new messages. While the situation was outside of our control, we know that doesn’t make it any less frustrating for you. We’ve since reached out privately to apologize. We’re also reviewing our backup processes to ensure merchants can always reach a human agent, even during rare outages like this. Thank you for your patience and for giving us the opportunity to make things right.

We’re sorry to hear that your experience didn’t meet expectations. We’ve reached out privately to better understand the issues you faced and see how we can improve things for you. Your feedback means a lot to us, and we’d love the chance to make your experience with Judge.me a better one.