Judge.me Product Reviews App
Judge.me: Product reviews & star ratings with photos & video
Rating
5.0
feedback
32,665
chart
#211
All reviews
Review RSS Feed
Aug. 4, 2024
Thank you for leaving us a review! We appreciate your time and hope you had a great experience with us. If there's anything you'd like to share or any feedback you'd like to provide, we're all ears!
Aug. 4, 2024
Nice App
Thank you for your review! We're glad you took the time to rate us. If you have any thoughts or comments to share, we'd love to hear them. Your feedback helps us improve and serve you better!
Aug. 4, 2024
Thank you for your review. However, we noticed your review didn't include any comments, but we hope your experience was a positive one. If there's anything specific you'd like to share, please feel free to reach out.
Aug. 2, 2024
Why can't I open the webpage? The web page shows: it might be temporarily down or it might have moved permanently to a new URL
Thank you for letting us know about the issue when opening the app. We have checked and there was no downtime around the beginning of August so it was a bit strange for this issue to happen. Our team lead has reached out to you to find out more information to determine the source of the issue. Looking forward to connecting soon!
July 4, 2024
Thank you for taking the time to leave a review! If there’s anything specific you think we could do better, please let us know. We're available 24/7 via live chat and email. Let's connect soon!
July 8, 2024
They recently made some changes to this app so that email reminders are not sent out anymore after the initial requests if there is no interaction with that email. The reminder wasn't even sent out to a customer who ended up opening the initial email a few days later That is crazy as the whole point of the reminders is to prompt the opening and interaction of the emails if they don't do so on the initial request. However, we can still ask their support to send out 1st, 2nd or 3rd reminders manually from their side even if initial request emails aren't opened so that's some consolation. There have also been some bugs in the email request history as a written review wasn't showing up in the status of emails, and requests were sent for accessory products in the order when it was all set just for the main product review. Anyway, overall it's quite a good app for review management.
June 18, 2024
Still learning about the app. Free plan looks very limited, but really good support!
Thank you for your review. We understand that you'd like to have more freedom in editing the custom email template. While that is available on the Awesome plan, we also have the default templates on the Free plan that allow users to use and make changes to the templates without being charged. Our team has also reached out with a trial to help you explore the custom template and other features in our Awesome plan. Hope it helps!
June 10, 2024
ho avuto un problema e sono stati rapidi nella sostituzione
Thank you for your review. Unfortunately, upon checking, we weren't able to find a previous conversation with you to identify the issue. Our team has reached out to see if there's anything we could help with. Looking forward to assisting you further!
June 3, 2024
Support is not satisfaction for me. Their solution is terrible. App review widget was worked until a few hours, we can't add the widget and don't display now. Also she is not so positive.
We're sorry to hear about your frustrating experience here. We have escalated your issue to our Support Lead who will be taking over your case and is investigating this further. We would need your help to accept our collaborator request so that we can support you in resolving this issue. We look forward to hearing from you!
May 29, 2024
There needs to be more ways to customize the coupon that is sent out using the app. There should be an option to apply it to certain collections only in case you have collections you don't want discounted (ie Clearance). Using a static coupon solves this, but then everyone can find that coupon using a coupon finder app, not just the person who leaves the review which defeats the purpose.
Thank you for your feedback! While we may not be able to apply coupons to specific collections, we are able to apply static coupons that are set up for specific customer segments which should address your concerns. Our team has reached out with a number of suggestions on how you can do so. We hope this helps! Please let us know if you have any other issues and we will be available to help!
July 2, 2024
OK app - I dont like they want all kind of informations from customers, so customers can think its SPAM.
We're sorry to hear about your experience with our app. We aim to ensure compliance with legal requirements and protect both merchants and customers. The text displayed is often necessary to inform customers about their rights and data usage, ensuring transparency and trust. We understand your concerns about overwhelming customers and have taken your feedback into consideration to improve the user experience.
Jan. 25, 2024
Great app and for free but it doesn't suit us because you can't send requests in multilanguage but you can translate the widget in multilanguage. There ıs a glitch I think. Anyway still it is one of the best option to start
June 3, 2024
Customer service is poor, Chat takes too long to respond. UPDATE DOWNGRADING TO 1 STAR: Honestly, I should have tried another app, the customer service continues to be slow. Now I am getting random request from judge me team for collaborator access for installing some widget that I never asked for. Manual review request in the new version doesn't work and have to sue some other link to send reviews. Do not fall for the 5-star reviews for this app. UPDATE Customer support has been better since the first. bring my review back to 3 star
Hi there, We understand how valuable your time is, and we sincerely apologize for the delay when checking your cases. We will make sure to inform you every step of the investigation. To follow up with your concern, we have deployed an update for our new version and the manual review request setting should work normally on that version now. For the collaborator request, you're right. We should have been clearer in our messages. Thank you for your feedback and for giving us the opportunity to work on the suggestions.
Dec. 26, 2023
Nice, but no multi-language support. They will tell you to install another app to to the transalation, but this is probably conflicting with the existing transaltion app on your Shopify Website and doesn't solve the problem with the emails to be sent to customers asking for reviews. It's 2023 and multi-language support should not be a pain. Please guys, improve your app.
Dec. 25, 2023
The App seems great but I'm having a hard time for my actual reviews to show up.
Hi there, Thank you for letting us know about the issue, sorry to hear that you're having a hard time showing the reviews. Upon checking, it seems you have managed to show the reviews now. Great work! In case you have any other difficulties while using the app, please don't hesitate to contact our 24/7 support team. We'd be more than happy to help.
Nov. 25, 2023
Its aight, but other aps have more control. You can't really regulate reviews on this app, not too user friendly. Definitely not as optimal as some of the back in the day review aps. Too much eye noise, too many menus for something which should be pretty simple and user easy. Lots of fancy bells and whistles. If you're into that kind of stuff, this app may be for you. If you're looking for something simple, bare bones, this ain't it. Customer service is good.
Hi there, Thank you for your detailed feedback. You're right, the app could have been simpler and easier to use. And as a matter of fact, we have redesigned our entire UI to achieve that while still keeping all current features and adding new ones. In case you want to give this new version a go, we'd be thrilled to have you back!
Oct. 26, 2023
Just tried to install not working for me. then contacted not responding. I respect other peoples review, but waiting response. I will increase the review depend on funtionality. Thanks.
Hi there, Thank you for your feedback and sorry to hear that the installation didn't work well for you. Upon checking, our team had replied to your emails. Hope they didn't end up in spam :( But besides emails, we also have a live chat team 24/7. Please do feel free to reach us anytime.