Judge.me Product Reviews App
Collect unlimited product reviews, star ratings, testimonials
Rating
5.0
feedback
35,953
chart
#161
All reviews
Review RSS Feed
June 3, 2024
Customer service is poor, Chat takes too long to respond. UPDATE DOWNGRADING TO 1 STAR: Honestly, I should have tried another app, the customer service continues to be slow. Now I am getting random request from judge me team for collaborator access for installing some widget that I never asked for. Manual review request in the new version doesn't work and have to sue some other link to send reviews. Do not fall for the 5-star reviews for this app. UPDATE Customer support has been better since the first. bring my review back to 3 star
Hi there, We understand how valuable your time is, and we sincerely apologize for the delay when checking your cases. We will make sure to inform you every step of the investigation. To follow up with your concern, we have deployed an update for our new version and the manual review request setting should work normally on that version now. For the collaborator request, you're right. We should have been clearer in our messages. Thank you for your feedback and for giving us the opportunity to work on the suggestions.
Dec. 26, 2023
Nice, but no multi-language support. They will tell you to install another app to to the transalation, but this is probably conflicting with the existing transaltion app on your Shopify Website and doesn't solve the problem with the emails to be sent to customers asking for reviews. It's 2023 and multi-language support should not be a pain. Please guys, improve your app.
Dec. 25, 2023
The App seems great but I'm having a hard time for my actual reviews to show up.
Hi there, Thank you for letting us know about the issue, sorry to hear that you're having a hard time showing the reviews. Upon checking, it seems you have managed to show the reviews now. Great work! In case you have any other difficulties while using the app, please don't hesitate to contact our 24/7 support team. We'd be more than happy to help.
Nov. 25, 2023
Its aight, but other aps have more control. You can't really regulate reviews on this app, not too user friendly. Definitely not as optimal as some of the back in the day review aps. Too much eye noise, too many menus for something which should be pretty simple and user easy. Lots of fancy bells and whistles. If you're into that kind of stuff, this app may be for you. If you're looking for something simple, bare bones, this ain't it. Customer service is good.
Hi there, Thank you for your detailed feedback. You're right, the app could have been simpler and easier to use. And as a matter of fact, we have redesigned our entire UI to achieve that while still keeping all current features and adding new ones. In case you want to give this new version a go, we'd be thrilled to have you back!
Oct. 26, 2023
Just tried to install not working for me. then contacted not responding. I respect other peoples review, but waiting response. I will increase the review depend on funtionality. Thanks.
Hi there, Thank you for your feedback and sorry to hear that the installation didn't work well for you. Upon checking, our team had replied to your emails. Hope they didn't end up in spam :( But besides emails, we also have a live chat team 24/7. Please do feel free to reach us anytime.
Sept. 8, 2023
It doesn't offer much in the free plan, would have liked to remove the branding from emails and also get photo reviews included in this.
Hi there! Thank you for your review. We just want to let you know that the photo reviews feature is completely free to use. Disabling branding is, in fact, available on the Awesome plan, but we have observed that customers are more likely to leave a review if the email is Judge.me branded. Our team has reached out to you to discuss this and the other features you're looking for on the free plan. Looking forward to connecting soon!
July 28, 2023
Was loving it until recently. I had an entire review page for my customers, even made a QR Code card to send them straight there, but as of recent my review page completely disappeared. I didn't know why until I went into their app and saw they made the review page function a "$15 paid plan only" Which I don't have because I'm a tiny business and I'm sorry but $15 a month for a review page is way too much when you start adding up everything else as a solo business owner. And to also not be notified was kind of messed up
Sorry to hear that you were having an issue with the All Reviews Page, but maybe there has been a slight misunderstanding here? The Reviews page is always a part of the Awesome plan and we'd definitely try and notify merchants in case we add or update our features. Regardless of the reason, we have reached out to you to get the QR code back on track. Hope it helps!
May 2, 2023
The tool wasn't super easy to setup. Their instructions do not quite match the process (as if Shopify has been updated since they made their tutorials, but they haven't updated the tutorials). Their email customer support redeemed them though; they were quick and were able to install the widget as desired.
Thank you for letting us know about your issue with the instructions. We will try our best to make sure all documents are up-to-date. In the meantime, please feel free to reach us any time you need. We're here to help 24/7!
Feb. 8, 2023
I so far really like it. This App is super easy to use so far and I even got an email from an actual person saying they went and checked on my website to make sure it works so Thanks whomever you are!!! Lol
July 24, 2022
Overall good app but lacking a lot in terms of visual customization. You need to add code to change the colors of simple things like the "write a review" and "submit" buttons, the email templates aren't very nice to look at either. But customer support has been good so far.
July 30, 2025
I had one question. I spent the first 20 minutes, arguing with AI, which was giving me a different (and conflicting) answer each time Once the "human" was summoned, they had to read the entire thread of confusing AI chatter to bring themselves up to speed. Inefficient.
May 22, 2022
Been using this app for quite some time now and was very happy with the service. However, recently they made a change to the application where only the initials of the reviewer are shown for unverified reviews. This is a challenge for us as we collect genuine reviews through whatsapp, but they are considered unverified by Judge.me. Hence only the initials are shown, and this brings down the credibility of the product page.
April 26, 2022
I am new with the app, but like what I see so far. I look forward to being able to provide a more complete rating!
April 7, 2022
ABAKA COMPANY (ABAKA + CO) UPDATE - 04/07/2022 The app doesn't allow you to upload your company logo if you are in the free plan. You have to upgrade to the Awesome Plan. I wish I would have known this before installing the app. It defeats the whole purpose when you can't even put our own logo. The email template has some generic photo of a letter "J" which looks awful when I sent an email to myself to test it. I just recently opened my store and still trying to figure out everything. I had a little problem with the review placement and Lam was there asking me if he can do anything for me. Customer service is great, very quick to respond. Very happy with this app so far and it's definitely a must have if you have an online store.
Feb. 21, 2022
The free version is very limited. Colours in email template cannot be changed so you quickly understand you have to go to pro plan. Also, the images in the emails don't show up correctly on Outlook making the email all messed up (the images are way too big). Altough the customer support is amazing, I wouldn't recommend this app.
Hi, Founder and CEO of Judge.me here. We fix images on Outlook to extent possible, with custom rendering where possible. Unfortunately the Outlook issue can not be solved 100% by anyone i.e. any review app. If a very large percentage of your users are using Outlook, we recommend sticking to the text based email templates. Our support has been in touch to help optimize your Judge.me settings for your use case. PJ
Oct. 11, 2021
I use Judge.me to collect and manage customer reviews and display them on my site. It's very easy to use, and does the job well even on the free plan!
Nov. 2, 2021
UPDATE: Unfortunately, we had to decide not to use Judge.me. Reasons: They don't support POS purchases and it is quite difficult to send manual review requests. Both features are crucial for us. According to the support, there is no intention to implement those in the somehow near future. ######## Great product. Tolle App, sehr gut konfigurierbar, sogar mehr Möglichkeiten, als es auf den ersten Blick. Gut auf deutsche Verhältnisse anpassbar. Und nicht zuletzt ein unglaublich guter und blitzschneller Support. Hut ab! Wir werden Judge.me auch bei unserem nächsten Projekt, das im Fertigwerden ist, einsetzen.
Sept. 16, 2021
it is helpful for judge.me badge to be in our header for both you and me. I specified exactly how I wanted this be and provided a screenshot ... but still painstakingly had to guide the process step-by-step ... and even then the badge was not tested by your developer to be clickable ??
Hi, Founder and CEO here. Sounds unacceptable, my apologies. I will have a support lead reach out and fix things for you.
Sept. 14, 2021
UPDATE: Recently I've been having major issues with Judge.me. (1) The review links broke in the emails so customers couldn't leave reviews. (2) When #1 was fixed, the app broke my site so that images wouldn't load. I found this out from customers and it was a terrible look. (3) Recently, canned emails are being sent with the WRONG NAMES at the top. Their chats are fast but I'm really tired of sitting around 1h a week asking them to fix issues that should never happen in the first place. --From before: I'm extremely pleased with this program and my subscription. Great functionality, immediate support. I also love how they have a reviews carousel for the homepage.