Judge.me Product Reviews App
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Well, it took a support person to set up my carousel, I couldn't even alter the colors ect. myself. That is a shame. But the support was quick and it was solved easily.
Thanks for your feedback! We’re glad to hear our support team was able to assist you quickly. We understand that customizing the carousel (and all other parts of the app) should be more intuitive, and we’re always looking for ways to improve usability. We've shared your input with our team. If there’s anything else we can do to make the app work better for you, feel free to reach out!
Abraão me ayudó! Un 10, tiene mucha paciencia. Thanks Abraão Pongo 3 estrellas porque la app no me parece del todo intuitiva.
Thank you for your feedback! We’re happy to hear that Abraão was able to assist you and that you had a great experience with our team. We appreciate your input about the app’s usability and are continuously working to make it more intuitive.
The process of importing Etsy reviews using their JSON file was quite time-consuming, as each file contained 2,000 reviews with no option to reduce the number of reviews per file. We also encountered difficulties in efficiently importing the reviews and assigning them to the corresponding products. The process required me to keep the page open throughout the import and assignment steps. If the page was accidentally closed or refreshed, I had to restart the entire process from the beginning which was quite frustrating.
A support that answers basic questions well. Corrections for more complex requests required a lot of frustrating back and forth. I keep the app for store reviews (paid option). Reviews are well managed. The rest of the functions (coupons, sponsorship... are too basic or even useless). Overall disappointed for such a well-known application.
Merci pour votre retour. Nous sommes sincèrement désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes. Nous souhaitons vous assurer que l’incident mentionné a été résolu. Nous vous avons également contacté par email afin de vous fournir plus de détails et nous assurer que tout fonctionne correctement de votre côté. Si le problème persiste ou si vous avez d'autres questions, n’hésitez pas à nous recontacter. Nous sommes là pour vous aider.
Aucun import automatique des avis Google, dommage, sinon l'application a l'air bien faite et le service client est très réactif.
SaaS always feels like a scam, but hey, the investors always get paid. The app is a solid 3 of 5, up from my previous 1 star review. Provide more value.
We're very sorry to hear that your experience with our app has been frustrating. We understand that you've run into an issue while importing reviews with a CSV file. As each file is different, we would really appreciate it if you could send us the file to take a further look. Importing can be confusing the first time but it should get easier over time, and we're here to help you with that.
Thank you for your feedback! We noticed your rating doesn't include comments, and we'd love to know more about your experience to understand how we can improve. If you have any specific concerns or suggestions, please feel free to share them with us.
Little complicated to erase the test review but nice
We're very sorry to hear that you were having issues deleting your test reviews. Our team has reached out to you to see how we can help with the process. Hope to connect soon!
Overall the styling of this app is pretty old, it looks like it's been created in the 2010s. If you want to have it look modern prepare for some serious CSS rewriting and even JS hacking. The support is good, but it just seems like the architecture behind this was bad from the start and everything custom needs a workaround. The translation part is pretty bad, I've got a store in both english and romanian and the translation just doesn't sound romanian. There is no way to adjust the translated texts in the review widget, you have to either accept the default translation or write custom JavaScript to intercept those texts and change them in the page. Doing that causes a flicker where you see the initial text first, then the it quickly changes to your text. You just need to hope the client doesn't notice. The multi-language review emails allow translation, but you can only set change the text. The product title, which is outside your control, stays in the language set in the admin(EN in my case). So you end up with an email in romanian with products titles in english. There is currently no way to change this at this point. This app is just not made for stores that use more than one language at the same time. Found all this after spending about 3 weeks of my extra time customizing it.
Thank you for your detailed feedback. Our team is working on adjusting the Romanian based on your suggestions. In the meantime, hope the workaround works out well. For the product titles in the review request emails, while we have had this on our radar, we haven't yet found the best way to make this happen. We'll continue researching this subject and keep you updated with the progress. If you have any other suggestions, we're all ears!
start using it. not sure how it will turn out later
Thank you for choosing our app! We're confident it will meet your expectations, but if you have any questions or need assistance along the way, we're here to help 24/7. We look forward to hearing how it works out for you!
Buena app, pero necesita de asistencia para dejar todo funcionando. en ese sentido, el set up es poco amigable.
Thank you for your feedback. Our app is compacted with features so it might not be the easiest to navigate, but our team is working hard to make sure it's more user-friendly. In the meantime, if you have any questions or concerns, our support team is available 24/7 to help!
Awesome
Thank you for taking the time to rate our app. If you have any thoughts or comments to share, we'd love to hear them. Your feedback helps us improve and serve you better!
Thank you for leaving us a review! We appreciate your time and hope you had a great experience with us. If there's anything you'd like to share or any feedback you'd like to provide, we're all ears!
Nice App
Thank you for your review! We're glad you took the time to rate us. If you have any thoughts or comments to share, we'd love to hear them. Your feedback helps us improve and serve you better!
Thank you for your review. However, we noticed your review didn't include any comments, but we hope your experience was a positive one. If there's anything specific you'd like to share, please feel free to reach out.
Why can't I open the webpage? The web page shows: it might be temporarily down or it might have moved permanently to a new URL
Thank you for letting us know about the issue when opening the app. We have checked and there was no downtime around the beginning of August so it was a bit strange for this issue to happen. Our team lead has reached out to you to find out more information to determine the source of the issue. Looking forward to connecting soon!
Thank you for taking the time to leave a review! If there’s anything specific you think we could do better, please let us know. We're available 24/7 via live chat and email. Let's connect soon!
They recently made some changes to this app so that email reminders are not sent out anymore after the initial requests if there is no interaction with that email. The reminder wasn't even sent out to a customer who ended up opening the initial email a few days later That is crazy as the whole point of the reminders is to prompt the opening and interaction of the emails if they don't do so on the initial request. However, we can still ask their support to send out 1st, 2nd or 3rd reminders manually from their side even if initial request emails aren't opened so that's some consolation. There have also been some bugs in the email request history as a written review wasn't showing up in the status of emails, and requests were sent for accessory products in the order when it was all set just for the main product review. Anyway, overall it's quite a good app for review management.
Still learning about the app. Free plan looks very limited, but really good support!
Thank you for your review. We understand that you'd like to have more freedom in editing the custom email template. While that is available on the Awesome plan, we also have the default templates on the Free plan that allow users to use and make changes to the templates without being charged. Our team has also reached out with a trial to help you explore the custom template and other features in our Awesome plan. Hope it helps!
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