Judge.me Product Reviews App
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My request for my customer never reached her email ID
Thank you for your feedback, and we're sorry to hear that your customer's review request didn’t go through as expected. We've reached out to you via email to gather a few more details so we can investigate this on our end and help resolve it as quickly as possible. We're here to support you and appreciate the opportunity to make things right!
The Judge.me app offers a convenient way to import and display customer reviews, particularly for e-commerce businesses. However, based on my experience, there are critical flaws that companies should be aware of before using it, especially when importing reviews from platforms like Etsy. Key Concerns & Warnings: Incorrect Review Categorization When importing reviews from Etsy, any review not manually assigned to a specific product is automatically labeled as a "store review." Even if you don't want these "store reviews" to be imported, they will be. This leads to misleading review distribution, as product-specific feedback may incorrectly appear as general store ratings. Duplicate Reviews from Repeated Imports If you perform multiple imports, the app adds all store reviews again each time, creating duplicates. In my case, this resulted in 250 duplicate reviews that had to be manually removed—a time-consuming and frustrating process. Lack of Automatic Deduplication The app does not detect or prevent duplicate entries, forcing users to clean up redundant reviews manually. This oversight significantly reduces efficiency, especially for stores with large review volumes. Recommendations for Companies Using Judgme: Carefully assign reviews to products during import to avoid misclassification. Always contact support when doing these imports so that they can help you. Choose an app that has these fundamental functions sorted out.
Thank you for your detailed feedback and for sharing your experience. We’re sorry for the frustration caused during the Etsy import process, especially with how store reviews are categorized and the lack of automatic deduplication. These are valid concerns, and we appreciate you bringing them to light. As an alternative, we do offer an Etsy Sync feature that automatically pulls in new reviews without the need for repeated imports, and importantly, without creating duplicates. If you’d like, we can also help configure this so reviewer names display as “Anonymous,” while we continue working with Etsy on more accurate name handling. We’ve followed up directly as well and truly appreciate your suggestions, they’re helping us improve the experience for all merchants.
I had high hopes for this app, but unfortunately my experience was quite disappointing. I tried to import my existing reviews from another app, but many of them were rejected without clear explanation. I don’t understand why there were so many errors when those reviews had already been published and approved in the previous app. When I contacted support, they sent me a long technical file full of errors that I was expected to fix on my own. As someone who isn’t very tech-savvy, this was extremely confusing and frustrating. Also, many of the features you’d expect to be included—like showing your reviews on Google—actually require a paid plan. So the “forever free” claim feels a bit misleading. Overall, the app was much more complicated and limited than I expected.
Thank you for sharing your experience, and we're truly sorry to hear it didn’t go as expected. We understand how frustrating it must have been to deal with errors during the import, especially without clear explanations or hands-on support. While we aim to make the process smooth for all users, it’s clear we could have done better here. We’ve followed up with you privately to offer more direct assistance and a gesture of apology, and we’d love the chance to turn things around. If you decide to give us another try, we’ll be here to help every step of the way.
The App was problematic and the support was worse, if that's possible.
We're really sorry to hear this was your experience. Our goal is always to make Judge.me both reliable and easy to use, and it's clear we fell short this time. While our team was able to view your reviews successfully from multiple devices, suggesting a possible local issue, we understand that this only added to the frustration when things still weren’t working on your end. We’ve followed up privately via email to offer more hands-on help if you're open to giving it another try. Either way, we truly appreciate your feedback and regret that we couldn’t get things right for you this time.
It takes them ages to fix a bug and I feel like their customer support is not very informed about certain features of their own apps. Disappointing.
They are locking more and more features behind their paid plan, not worth setting up. At some point they will force you to buy their plan, at which point you will have to redo all your reviews on another app.
Thank you for your feedback. We’re sorry to hear you felt features were moved behind the paid plan. Just to clarify, we haven’t shifted any features from the free to the paid plan. We’ve also reached out by email to better understand which features you were referring to, but haven’t heard back yet. We’d love the chance to clarify things and ensure everything is working as expected. Please don’t hesitate to get in touch!
Bien pour les utilisateur ordinateur (PC) , pour les clients sur smartphone votre page sera totalement décalée , donc je ne recommande pas.
Merci pour votre avis. Nous sommes désolés d’apprendre que l’affichage mobile n’a pas répondu à vos attentes. Nous avons essayé de vous contacter pour mieux comprendre le problème et y remédier rapidement, sans succès jusqu’à présent. Notre équipe reste à votre disposition à tout moment si vous souhaitez qu’on verifie cela ensemble !
I’ve been trying to resolve an issue and it's becoming incredibly frustrating. I initially spoke with Claudio via chat, but the problem couldn’t be fixed. Claudio said someone would follow up by email. I then heard from Han, but their response didn’t resolve anything. I replied asking for further help, and the next reply came from Lorenzo, who seemed completely unaware of the previous conversations. It feels like I’m going in circles, repeating myself while nothing gets resolved. This lack of continuity is wasting my time.
my reviews on my store disappeared. this happened after a few months after the app was installed, no communication was issued. I will try to fix this as best as I can. by the end of today (May 25th, 2025) if a solution is not found I'm deleting the app.
Sorry to hear your reviews disappeared, we understand how frustrating that must be. We’ve looked into your store and saw that our widgets aren’t currently installed, which is likely the cause. We tried calling and also sent you an email with steps to fix this. If you grant us collaborator access, we can quickly reinstall the widgets and restore your reviews. You can also reach us anytime via the live chat on your Judge.me dashboard. We’re here to help and hope to get this resolved for you soon!
Your app is not working 4 time in a week
Thank you for your feedback, and we're sorry for the trouble! We understand you're experiencing an issue with the modal not closing when clicking “Leave Page.” We've tested this on our end but haven’t been able to replicate it. We’ve sent you an email offering a screen sharing session so we can take a closer look and help resolve this together. Looking forward to hearing from you!
amazon import doesn't work, no trial available so wasted $15
horrible. A customer can't even delete their own review and neither can I. I have a customer that wanted to change their review and isn't very computer savvy so even with the email update request they can't figure out how to change it. AT THE VERY LEAST, a customer should be able to delete their own review if they want to. This bar review greatly damages a new brands reputation and it's horrible that judgeme can't and won't help. I'll be finding another app to use after this
The customer support is abysmal. For nearly two months we can't get this app debugged and working properly. They just say issues have been sent to the development team and they are working on it...with automated emails constantly saying the same thing. Meanwhile they are charging us a monthly fee for something that isn't even working or live on our site because they are mismatching several customer names with existing reviews. If you expect any support, use another app. I don't know why Shopify even partners with companies like this. It's a waste of everyone's time. I'm absolutely shocked that this app has so many 5 star reviews. My only thought is that they must have been bought or incentivized.
We’re very sorry for the frustration this has caused. We fully understand your concerns and agree that your experience should have been better as we did not meet the high standards that we strive for. The issue you refer to is a confirmed bug, and our team is actively working on it. We’ve reached out via email with more context and to stay in close contact as we work toward a resolution. Thanks for your patience. We truly appreciate it!
A Business isn't allowed to delete an unjustified review. You have to ask permission to get rid of spam and offensive reviews. It's foolish for a business owner to give that much control to a app developer.
Thanks for your feedback! We understand how important it is to manage reviews effectively. While we don’t offer direct deletion, our Archive feature gives you full control to hide reviews and remove their impact. Completely deleting reviews goes against Shopify’s guidelines and applicable consumer protection laws, which require a transparent review process. That said, for any spam or offensive content, our team is always here to help review and take action. We appreciate your input and are continuously working to improve.
I am having a hard time personalizing the reviews, and getting a direct link to share with customers for reviews. I don't this app is user friendly and it lacks a lot of basic functionalities I would expect to have a better experience collecting reviews from customers.
Thank you for taking the time to share your feedback. We're sorry to hear you're having trouble with personalization, we'd be more than happy to assist you with this. Regarding sharing review links, this feature is available, and we actually sent over a detailed email to guide you through the process. If you’re open to it, we’d love to help further! Just reply to our email whenever it’s convenient, and we’ll make sure you get the most out of our app.
Buggy. Installed on my Dawn theme. It caused an error and broke the website. Support was fast, but they blamed my website. Shopify support developer confirmed error was caused by the app. Shopify Support: "This error appeared when you installed their app. The team will need to further investigate on this as well because this find this case rare/strange." Judge.me support said it was my fault and didn't fix. Site broken Not happy.
We're truly sorry to hear about your experience and that things didn’t go as smoothly as they should have. We also want to acknowledge that your case wasn’t handled in chat to the standard we hold ourselves to, and we genuinely regret that. After looking into the issue further, we identified that the root cause wasn’t indeed related to our app’s core functionality. We shared a detailed explanation via email shortly after, but we understand you may have already moved on. If you’d ever like to revisit or need further clarification, we’d be happy to continue the conversation and assist however we can. We really appreciate your time and feedback!
Moving away from judge.me has been a nightmare. They make it so that you can't leave, since they won't give you anything other than customer's email and review. This makes matching reviews to order IDs and product IDs almost impossible if you have thousands of reviews. They have repeatedly declined to provide any support for the reviews export. Larger businesses should stay clear away from judge.me. You will regret working with them once you decide to explore more robust options and they try to keep you against your will.
We're genuinely sorry to hear about your experience transitioning away from Judge.me. While our export file doesn't have Order IDs (our team will be looking into this improvement), we do include Product IDs and Product Handles for each review. That said, we understand that mapping large volumes of data can be challenging and we’re glad to share that we were able to work together and make the export work to your preferences. Really appreciate your patience and collaboration in the process!
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