Judge.me Product Reviews App

May 17, 2022

the fact that judge.me doesn't allow in-email reviews of multiple items at a time, and rather requires reviewers to click on separate buttons of each item in the email is wayyyyyy too much friction. also, requiring buyers to leave a title and review, rather than just stars and having the other fields optional, is another source of friction. it's unfortunate because judge.me integrates with my accordian tabs app, but the reviews emails are just way too messy.

March 7, 2021

i am unable to add review, due to some error hope the support team will come ahead and solve my problem and make me one of their happy customers

March 1, 2021

Update 3.1.2021 this app continues to be a problem. I have contacted support because of unused Javascript on my website. Support again has failed to help. I am removing this horrible app from my store. Support is terrible! This app is a rip off! I have tried using this app for the last 3 months and I am not happy at all. Chat support is not helpful. The google review feed data is not correct, google emails me weekly that my review feed data is WRONG. It is missing the brand name, and all product sku's are sent incorrectly. I have sent many messages, without any resolution to my problem. Not to mention, I am not even able to upload reviews manually CSV or XLS. This a waste of $15 a month!

Jan. 24, 2021

I would not recommend that app, after trying that for 5 days I decided to delete it and ask to support to delete the code into my store. The design of the website is totally destroyed and the support told me they cannot delete some of them files in my store because they don't have the permission and asked me to double check everything. Bad support service

Dec. 10, 2020

Had this app for over a year and it only collected 13 reviews a year ago and no more. I upgraded to $15 a month. Still no more reviews collected via this app. All my customers went directly to my website and left their reviews directly. Just a terrible app.

Dec. 9, 2020

don't use this app ,it's terrible, don't use this app ,it's terrible don't use this app ,it's terrible

Nov. 11, 2020

Just skip this app Please. I downloaded this app and had some codes left over so asked for the team to help me, when they finally decided to help me my product page was broken after they deleted the codes apparently. i had a copy of my theme and i saw that they made changes to my original theme without telling me . :(( i compared all the changes if you no experience of coding you can be scammed easily. I was really trusting them because the team is very sweet and talks very nicely. :( So basically dont try this app

Sept. 10, 2020

If you want to allow customers to submit photo they charge $15, that's totally way too expensive based on option they offer. This app totally not worth the price $15, while shopify plan is $29 they charge for this useless app $15/month

Aug. 24, 2020

Why stay in my code after I installed it. Do I need to remove the code manually? What a wonderful app this is? Why shopify could let this kind come in?

Aug. 23, 2020

I uninstalled this app completely, and installed another only to find this app still had all the coding still imbedded in my design. Ridiculous, i had to go through my code and delete all their coding, and i'm not a tech whiz either! Would not recommend.

March 17, 2024

UPDATE: 3/17/2024 I've been using this app since 2020, not sure why its showing differently. Anyway, yesterday I had a small issue that required me to contact support yesterday. While that got resolved, I asked if they would look at my settings to see if there is anything they recommend. They noticed my email to remind customers that their discount code for leaving a review was turned off. I spent the time to design the email and turned it on and immediately got email after email (copies of the emails customers received) and the same problem I posted about 4 years ago persists!) Each review a customer leaves ( I had my emails set to show up to 6 products per order) and if they leave a review for all 6 products, they receive SIX different emails thanking them. AND another SIX emails reminding them that each of the discount codes will be expiring. Irresponsible email marketing for sure. Knowing this, I have only one option, to limit the customer to only one review so that Judge.me stops SPAMMING my customers. So frustrated. Outsourced customer service suggested I get a different app. While I love this app for many reasons, I can't overcome this issue which is HUGE! ------------------------------------------------------------------------- Update: My customers are being spammed by Judge.me My review requests are set up to allow customers to leave multiple reviews for in their order (in my best interest as the seller because I can get several different product reviews from one customers order. Obviously) Today, Judge.me sent three different discount codes to the same customer. One for EVERY review they left...instead of one email with one discount code, the customer got bombarded with several emails and several different codes (NOT GOOD FOR ME!) I contacted customer service to see what I did wrong. They said they don't currently have a way to stop this from happening but I can suggest it by sending an email to https://judgeme.featureupvote.com/ this should be done automatically by customer service when a customer encounters an issue. We all know how limited our time is. I've lowered my review from 5 stars down to 1 because of this issue. The app seems to be working perfectly in all other ways but this a huge issue SPAMMING customers is a sure way to leave a bad impression! I'll adjust my star review when this issue is fixed. My only other option is to limit customers to one review per order. This customer left three reviews for their order so we can clearly see, we want the customer to be able to leave reviews for multiple items in their order, just don't want them to be spammed. One discount code per order is perfectly acceptable and likely expected by the customer to receive a single reward in this case as well. ________________________________________________________________________________ ORIGINAL REVIEW: I'm super happy I switched from another app, I should have done it sooner! The integration was really easy and the questions I did have were answered very quickly. Customers are already responding to the review requests. Today I set up the rewards portion and know that I'll be getting even more engagement because of that. Very happy so far!

July 7, 2020

1. Not working on Prestige Theme 2. WARNING! This app will not be removed after pressing the uninstall button. This shit stays in your code FOREVER until you remove LINE BY LINE !!!!

May 6, 2020

تطلب الكثير من السموحات كما أنها لا تسمح بتعديل أي شيء كما ،ها مرتفعة الثمن مقارنة بغيرها من التطبيقات الأخرى

March 22, 2020

I used this APP to have reviews on my HTML5 Website. All my products show 0 units, even though my Shopify stock has units on all of them. Can't seem to get past this stage, so basically no way to integrate this widget. I guess the APP is good for Shopify stores, but not for pure integration. They do have an API, but it does not seem to work. The problem can also be on my side, even though I am quite used to integrating APIs of payment gateways, invoice softwares, etc which are usually way more complex. This one is pretty simple, it just does not seem to work. Cheers

Dec. 27, 2019

Worst app I ever used! Be informed that if you use this app, you won't be ever able to remove it from your webpage! It will break your codes, will break your webpage. Everything will be corrupt, and it's so terrible. Now I must create my webpage from 0 because this app breaks everything. I removed this app, but this app code stays everywhere on the page. If you try remove the code, things will be only worse!

Dec. 12, 2019

TERRIBLE APP!!!! NEVER EVER USE THIS APP IF YOU HAVE VARIANTS!!! I added this app before black Friday to ask for more reviews as they send an email automatically and I wanted that feature. It's only when one of my customers told me he couldn't choose the variant he wanted that I found out it was making the choice of variants get bugs! After spending hours trying to find what was wrong, I found out that it was this f**** app that was making everything bug. I missed many many sells due to this problem! NEVER USE THIS APP if you have variants in your product!!! To reply to the reply. I didn't ask the support to help me as I found out that the app was responsible for the problem. Easy problem to solve when you remove all your apps one by one, so I was not really willing to give the support a chance to handle the problem I admit... But happy to show you what happened as I took picture and sent them to the testament them support as I thought the problem was coming from there. I checked on your app since I found on a forum that other website had the same issue with your app. But we can still discuss if course

Jan. 29, 2020

Very bad service. Did not answer my e-mail and charge me although I cancelled the subscription. Do not recommended this app AT ALL unless you want to be screwed over.

Nov. 9, 2019

Access Denied for Google Products Review Sheet , Contacted Support not resolved yet 9 days , No reply since 6 Days. Pathetic Support.

Oct. 10, 2019

After you delete the app, the code stays there and it messed up my site. I contacted support yet they still haven't answer yet. Garbage! I have not received any phone call from you guys, I did email you 24 hours before my review yet no one replied. This review is intended for Judge.me and not any other app. I had to hire someone clean the mess your app caused after I deleted it.

Aug. 26, 2019

I took this app off,because you must add another app,and even still,it won't,and it messes up you site,,then the guy sends me a e-mail,begging me to call him,this is a scam,his friends and family must be the ones leaving great reviews,Don't waste your time,find something else. Shopify is working hard to find guys like this,and get them off the platform... If your app is so good,why do you have to have to apps,and one of them my be a app that you have to buy.seems like you would only need one. It is not the customers fault,if they don't take much time with your app,I realized,that you want people to buy another app from you,it's called bait and switch ! You say you have 23,000 sites using your apps,but only 1232 reviews,how did that happen? This app,will only let let you be screwed over!