Judge.me Product Reviews App

Terrible application, followed their guide of how to upload review by CSV file and spent over 7 hours totals because their support assistance told to do it different and no matter what I did the system didn't managed to upload it. my biggest saver time tip for you - don't use this app!!

I was notified by customers that they were receiving email from me. Turns out it was from the app. I never activated sending from the app, it just started doing so. Beware!

I recently installed and utilized this app for reviews on my site. I started with the free version but it doesn't allow you to do much of anything. In order to fully test I did the trial and signed up for the "Awesome" plan.... After having support actually get email working, after many failed attempts from me, they wouldn't tell me what the problem was. Then The Facebook and Instagram push and auto push doesn't work. It fails all the time and just gets api errors from both. If you completely disconnect and re-add it "could" work one time then back to errors. Support was useless and just gave me the same instructions to disconnect and reconnect even after I told them it doesn't work. Lastly the app is plagued with navigation from pages to settings that don't exist, the documentation is seriously lacking and tells you to go to places that don't exist. This may have been a good app at some point but it is trash and so is the support.

Staff was very assuring & pleasing when it came to my questions if they can meet how my setup with my previous review app was. Once I made the switch it was just a bunch of 'I'm sorry we can't do that'. Initially they agreed to set everything up for me, but than they switched it to we meant we'll guide you... I still had to do 95% of the work & after everything it didn't look close to how they said it will. In general I found the setup very complex not user friendly. At least I now appreciate my old app way more...

Utilizzavo quest'app da anni con tantissimi e-commerce. Dopo vari aggiornamenti e un anno che non svolgo commercio online, sono tornato e l'ho nuovamente scaricata per il potenziale che AVEVA. Ora è tutto a pagamento, dal loro logo nell'email (di richiesta recensioni) fino al comando più basilare, come il titolo di un email. Poi le funzioni sono diminuite, non è più possibile inserire recensioni dalla home, un cliente che acquista 10 pezzi, non può e non vorrà mai inserire 10 recensioni, a meno che non sia un amico! Questo va a discapito nostro, proprietari di negozi online. Contattato più volte l'assistenza, in 3 persone non hanno potuto effettuare nessuna modifica perché l'app funziona solamente così, quindi la utilizzi o la disinstalli. Ho optato per la seconda.

After wasting 2 hours of my time, I deleted the app to find another one. Changing over from Product Reviews as a mandatory change from Shopify, this app was recommended. But they require their own .csv format which requires you to MANUALLY change each product link and date of review removing the TIME of the review manually and adding the LINK MANUALLY because it is different the the Product Views Export. Unless you are a new business, save yourself a nightmare.

We needed assistance to install Judge.me, as we have an older site with some custom code. It took over a week for someone to respond, but once they did, it seemed that they did a good job of making the necessary changes. However, part of the functionality of our product pages got broken when they changed the code, and no one responded to multiple emails for help to resolve it. The app looks ok, but the support service is lousy.

I cancelled my subscription on April 3rd through Shopify and uninstalled the app right after that and was just billed for another month. I was switching themes and was just doing a website overhaul but didn't want to pay for it during this time. Any app and Shopify should have accurate billing practices in my opinion. You know this isn't the first time that I have had problems with billing practices from apps in the Shopify app store. This is why I purchased a theme that will handle everything without using not even one app. The billing practices are very questionable in my opinion.

It just doesn't work.

WORST COSTUMER SERVICE EVER, 30 MINUTES WAIT FOR INITITAL QUESTIONS... AWFUL DESIGN IS JUST HORRIBLE, INTRUSIVE, SHOPIFY AND THIS FORCED CHANGE IS JUST LAME. THEY ALSO SHOW EXTERNAL LINKS TO THEIR OWN WEBSITE TAKING COTUMERS AWAY FROM YOURS, AND.. YES... IN ANOTHER LANGUAGE... WOW... THEY WILL CONTINUE TO PUSH FOR PAY VERSION FOR MINOR CHANGES AT EVERY CHANCE THEY´VE GOT

Due to the fact that you don't offer the option to ask and your descriptions are misleading, I'll ask here: Will the paid version of the app give me the ability to translate widgets into Polish???

rubbish drop shipping is so useless and this app doesn't even work don't even bother with this shitheads one star because i cant even give well deserved zeroo you fools DROPPSHIPPING IS DEAD!!!!

The app stopped working in Argentina. We’ve been unable to collect reviews for almost a month now, which has directly impacted our store’s performance.

WARNING - potential scam with this app. If you activated the referral codes, we found the emails were sent after placing the order. Customers were asking for a refund but then re-ordered with a different account, abusing the 10% discount. We have lost a substantial amount and must spend time finding all the orders that have abused this.

app is terrible. cannot detect duplicate reviews on import. cannot bulk delete reviews. cannot even delete data by uninstalling the app. only thing you can do is email them and they do it manually. don't have time for that.

I have tried to get a refund for 6 months of unauthorized charges, when I contact them they balmed Shopify, now Shopify is tying to get in touch with them and all we get are crickets, I never authorized any charges for the last 6+ months and on top of that my store has been deactivated for the last two years!! Quick on charging your credit card but not as much when you have a complain about billing, I have been waiting for a refund for months now, hopfully someone will respond to our emails now...

goog

This app is terrible, i imported all of my Etsy reviews and only 2 of them show up and they don't even show properly. When I try to contact the about it the screen freezes. Completely useless

I deeply regret investing in this overpriced review platform. Not only is it absurdly expensive for what it offers, but the customer service is absolutely abysmal. Whenever there’s an issue — and believe me, there are many — all you get from their support team is the same robotic response: “We’ll look into it.” No timeline, no follow-up, and worst of all — no resolution. They constantly launch updates with new features that simply DO NOT WORK. It’s clear they don’t test anything before pushing it live. Instead, they use paying customers as guinea pigs. What’s most infuriating is the attitude. It genuinely feels like they’re doing you a favor by just acknowledging your message. There’s zero respect for the time, effort, and money we invest into generating real reviews for our businesses. As users, we deserve better than vague promises and broken tools. Avoid this app at all costs. It’s unreliable, unprofessional, and ultimately disrespectful to anyone serious about managing their online reputation.