Justuno ‑ Email & SMS Popups
Email & SMS Pop-Ups For Lead Capture & Personalization
Rating
4.6
feedback
673
chart
#302
All reviews
Review RSS Feed
March 20, 2019
Simply terrible product and customer service. The product doesn't track conversions correctly, even though they say they do. I noticed this six weeks ago, and they still haven't fixed the issue. I paid for Managed Services ($3K per month, after Adrian - head sales guy - stepped in) and mentioned this to my account rep February 11th. It's now March 20th, and there is still no solution. I even contacted the CEO Erik Christiansen on March 6th, and he's like "we're going to fix this". This company operates slower than a turtle. Don't trust them, and don't pay for managed services, unless you want to lose your shirt.
We are very sorry that your experience fell short of expectations. In most scenarios, our product does track conversions correctly, however, we cannot always guarantee that other plugins will not adversely affect our conversion tracking efforts. Our team works very hard to provide the support and help every customer needs, and as you are aware, creating custom code for individual technical requests can take time. In this situation, your request required working with two other companies your business uses to create a complex solution that works from all sides. We realize that waiting can be a frustrating experience, but Justuno values your business and the three companies combined spent this time making sure we provided you with the best possible solution — and not just a quick fix. Again, we apologize that you were not satisfied with your experience and we hope we can build a stronger relationship moving forward.
Nov. 29, 2018
This app is Complicated in use. The functionality is not up to mark. Seriously no recommendation from my side.
Oct. 5, 2018
This has been slowing our site down to a 7 second load time. I will be pausing use until they figure that out.
Aug. 7, 2018
I havent heard one word from Juno except...that my free trial period was up....what exactly is Juno and what can they do for me
July 30, 2018
Very sneaky with billing. I thought I had cancelled months ago. There's so many steps to it. They would not refund my charges even though I haven't been using their services for months.
Dec. 5, 2017
After removing my last 1-star review, I am now forced to add another one in order to protect my interests. Back in August of 2017, Justuno finally resolved to stop charging my credit card, even though I had tried multiple times to cancel my account through their website. We parted ways amicably after they returned the misappropriated funds and I thought that was the end of it. Now, after reviewing my recent credit card statements, I see that they've repeatedly charged my credit card even after I had requested they cancel the account. Oh BTW, I just logged into the supposedly "canceled" Justuno account. Turns out it's still active. How did that happen? I would try 'cancelling' the account yet again through their online interface, but I don't expect that will work... as it did not work in the past. For all I know, the "cancel account" button is nothing but an inactive, dummy button meant to give you a false sense of security. Truth is, only they can cancel the account on their side (if and when they want to). Overall, great app, however these guys are either incredibly incompetent, or worse... maliciously taking money from it's users, even after they've attempted to cancel their accounts. As a repeat offender, I would say it's more the latter than the former.
Nov. 6, 2017
The worst. App doesn't save campaigns correctly and I have to keep going back over and over to fix them.