Justuno ‑ Email & SMS Pop ups
Email & SMS Pop-Ups For Lead Capture & Personalization
Rating
4.7
feedback
2,344
chart
#344
All reviews
Rating Breakdown
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July 1, 2020
We downloaded your app yesterday and as soon as we did we started to experience a serious speed issue with our website. After some hours we decided to delete it because we thought that your app was causing it. We never had any speed problem with our store since we downloaded the app. The problem is that even though we have deleted your app, the speed problem is still there. We have been talking with shopify assistance and they told us that sometimes even if we have deleted the app, it can leave behind a code that may cause the website to slow down. We reached with the app asistance and they quickly washed their hands in order to now help us.... We are so dissatisfied with the app and the service!!!
May 20, 2020
I installed this app and tried to use it but found it very difficult to use. Their templates are hideous and custom designing them was very hard. It also wanted really small photos vs other pop up ad apps. I uninstalled it the same day and have continued to get their emails despite unsubscribing over and over. DO NOT RECOMMEND
Hello and thanks for your feedback. We are sorry to hear you did not have a great experience with us. We pride ourselves on our support, and would have loved to assist with any issue you may have had with our product. Additionally, I have made sure that you are now unsubscribed from our emails, and wish you best of luck with your store!
March 23, 2020
Absolutely awful, had 2 pop ups (one desktop, one mobile) that I had set up that were enabled live that i thought were working for months and then I check the app and they are not I have missed out on hundreds of potential emails from store visitors by it not working as it should have.
Sept. 26, 2019
We came to this app after using OptinMonster, Wheelio and WooHoo. Our email marketing team recommended we try it. We had great success with the other apps, a very high 17% optin rate. We replicated the settings within JustUno and applied best practices. In 5 day we collected 5 emails! Down from 50+ daily with WooHoo. Something had to be wrong - so we contacted support. They said everything was setup to best practices.....which made no sense. The impressions that were shown in the analytics of JustUno did not match the amount of visitors to our website so there had to be something wrong with the settings. Nonetheless - support was no help. If you want to cancel your account - there is a button in your account profile but then it takes you to a whole page where they try to sell you on staying with them. At the bottom of the page you have to contact them. We did a chat and was greeted by a woman who said our settings were not optimal and that was why it did not work. When we asked for suggestions and an outline on how to optimize the settings she said she couldn't help us with that! So this woman told us duh, it's not working but then wouldn't explain why. It took many more lines to get her to cancel the account. This was a bad experience, we lost a lot of potential signups and had to spend a bunch of wasted time dealing with them. We don't care what any other reviews say - steer clear of this app, service and business. We would have been a long time customer but their service is horrible and their product is not easy enough for a high end email marketing agency to setup to be productive unlike many other apps available to do the same thing.....
Sorry to hear that you had a difficult time getting started with Justuno. While we understand the frustration, please understand that we are currently being utilized by countless agencies and organizations of all size, and the vast majority haven't reported the problems that you've experienced. We're sorry that your experience didn't live up to this standard, but we appreciate feedback and it helps us continuously improve our support. In regards to your comments about analytics shown in Justuno, sometimes we run into issues of 'comparing apples to oranges' between applications, and they sometimes do not mesh exactly. We can assure you that the Justuno stats are accurate, but cannot guarantee that another tech's analytics are (or they might be using different metrics, eg: visitor sessions vs page views). For anyone interested in Justuno terminology definitions, you can visit this article in our knowledgebase: https://support.justuno.com/Justuno-Term-Breakdown
Sept. 25, 2019
Horrible! The app does not even work and when I try to cancel my account I can't even do that. I try to reach out to customer care I can't even get a hold of them. DO NOT WASTE YOUR MONEY ON THIS GARBAGE APP!!
I can understand how frustrating this must have been for you, BergaMet North America. This is definitely not the experience we'd like to provide our customers, but I'm now showing that we were able to get things cancelled successfully. We're sorry to see you go!
Sept. 22, 2019
Horrible customer care, I contacted them twice from my Shopify dashboard and they never replied. I m sorry I have to do this but it reflects the way I feel
Sorry to see you had to leave a negative review, but we certainly understand how frustrating this situation must have been for AsteriaSports. I am happy to report that we were able to get to the bottom of where your request had been sent, and this shouldn't be an issue moving forward. I apologize again for the inconvenience, and if we can still be of any help at this point, please don't hesitate to reach out.
Aug. 7, 2019
Big Flop I had a very hard time trying to figure out the exit pop up, and when i finally do it doesn't work on mobile !!!
Hi Alpha Tech. We're sorry Justuno's exit offers didn't seem to work for you on mobile. Mobile browsers don't have cursors, and because of that our exit behavior offers unfortunately have slightly different functionality on mobile as they do on desktop. Thankfully for you, we do provide support articles on how to optimize these mobile exit offers using our alternative mobile-browser-friendly triggers including scroll percent, exit using back button, and more. Can you please check your email for past communications from our support team?
July 17, 2019
Be careful, it is not easy to cancel your account if you need to. I tried to cancel my account several times, it takes me two months to finally cancel my account. First time, when I contacted them to ask how to cancel account, I was told I can do it in my Justuno account easily. However, when I went to my Justuno account to cancel my account, actually, there is no way to do it. Then, I was told have to send request to cancel my account. I sent the email to them to ask 'Please cancel my account on July 9th, I do not need it anymore', two weeks later, I found I was still charged $299.99 on July 14th again. I contact them once I found that, they said they sent me an email to ask why I need cancel my account. Before I told them 'why', they would not cancel my account. They will not refund me for the payment they charged after I request to cancel my account. I have to wait until August 14th to cancel my account. Nothing they can do now. This is the worst experience I have never with the shopify app providers. This app price is super high, you may easily find an app to provide same function with 1/3 price or even free, very bad customer service. The sales man is very nice, but once you paid, you will be in a bad ass situation.
We’re saddened to hear that you experienced such significant issues with our support team and attempting to cancel billing through Justuno’s admin portal. This is not the experience we aim to give our customers and we sincerely apologize. Moving forward, we are taking numerous steps to address the issues you faced with billing, so that it doesn’t happen again to you or any of our other customers. As for the functionality afforded by Justuno, while we understand that basic lead capture pop-ups can be effectively handled by a variety of low-cost/free plugins, please keep in mind that Justuno is much more than that. Justuno’s advanced visitor intelligence and targeting allows you to get very granular with your on-site messaging strategy. Beyond just the simple pop-up, we enable a number of other on-site promotional applications such as banners, in-page promotions, spin-to-wins, exit offers, on-site messaging, notification-opt-in, AI-powered cross-sell/upsell and more. Once again, we’re very sorry to hear this was such an unpleasant experience for you, but if you’d be willing to hear us out, we will do everything in our power to make things right for My Vpro.
July 1, 2019
I switched my subscription plan form $49 to $29 and they charged me $49 for two months! They support is slow and unprofessional and I still haven't gotten any reply!
We're sorry you feel that way about your support experience, that's not what we strive to provide our customers. However, you were correctly charged $29 for the month following your plan downgrade according to our dashboard. If you have other issues or this is not what you see reflected on your end from Shopify, please reply to your support email chain.
June 14, 2019
Way overpriced and zero customer support. The app itself is super confusing to use. Been with them for many years but looks like it's time to go. I'd love to know who a previous reviewer 'Lioness' found with same features!
June 4, 2019
While the product seems promising, it's falling short in far too many ways. My review is based on my experience with the managed services offered by Just Uno, I haven't actually used the software because after two months and $2000 spent I haven't even got anything in hand to use yet. The onboarding call went great, and the promise of having managed services was exciting. Given the potential, the $1000/month was reasonable given the amount of work that was supposed to be given by the account managers. Fast forwarding about two weeks after sign up, we've got our first samples. They look like the generic stock templates included with the software, and ignored the majority of the input of what we had already had success with. Once rejected we were basically asked to do most of the work, creating our own imagery and copy. I'm not sure what I'm paying for at this point, but fine, we spend a day creating and providing a gallery of imagery that better suits our brand. Two weeks later we have emails asking what we'd like done with it. Ok, so what the hell am I paying $1000 a month for? Well, now we've been billed a second month. Oh, and we still have nothing in hand another two weeks later. A refund has been demanded for the managed services, or we'll just file a chargeback. We may continue with the software, but the managed services is a complete joke. UPDATE: After receiving contact from JustUno, I was offered a mere 50% credit for the thousands of wasted dollars. Not even a refund. When stated that this was unacceptable, they then went silent on communications. Credit Card chargebacks are now in place, and we will have to begin the process of notifying all of their integrating partners of their fraudulent activities.
May 15, 2019
Customer support just ignores your questions. App is very limited for certain marketing related activities, you can't even adjust it to your personal needs. (and this was done with a pro subscription)
Hi there, someone from our support team will be reaching out shortly. This is not the experience our team strives to provide and we apologize for any inconvenience this delay has caused. In the meantime, I'd encourage you to read up on spin-to-win customizations in our support articles as it is actually one of our most customizable offers! https://support.justuno.com/how-to-add-and-edit-a-spin-to-win-plugin
April 10, 2019
Seems like it would be a great app with a lot of capabilities, but the long wait to get help from their tech support team is unacceptable. I'll probably delete this app and stick with what I've got. It should not take so long to reply to their customers when they have issues.
We’re so sorry for this delay and someone from our support team will be reaching out shortly. This is not the experience our team strives to provide and we apologize for any inconvenience this delay has caused.
Jan. 27, 2019
Downloaded the app, then removed about two minutes later after a quick look around. I've since then (one week ago) recieved 9 emails from them and they've ignored all 8 of my requests to stop emailing me. Trash.
March 20, 2019
Simply terrible product and customer service. The product doesn't track conversions correctly, even though they say they do. I noticed this six weeks ago, and they still haven't fixed the issue. I paid for Managed Services ($3K per month, after Adrian - head sales guy - stepped in) and mentioned this to my account rep February 11th. It's now March 20th, and there is still no solution. I even contacted the CEO Erik Christiansen on March 6th, and he's like "we're going to fix this". This company operates slower than a turtle. Don't trust them, and don't pay for managed services, unless you want to lose your shirt.
We are very sorry that your experience fell short of expectations. In most scenarios, our product does track conversions correctly, however, we cannot always guarantee that other plugins will not adversely affect our conversion tracking efforts. Our team works very hard to provide the support and help every customer needs, and as you are aware, creating custom code for individual technical requests can take time. In this situation, your request required working with two other companies your business uses to create a complex solution that works from all sides. We realize that waiting can be a frustrating experience, but Justuno values your business and the three companies combined spent this time making sure we provided you with the best possible solution — and not just a quick fix. Again, we apologize that you were not satisfied with your experience and we hope we can build a stronger relationship moving forward.
Nov. 29, 2018
This app is Complicated in use. The functionality is not up to mark. Seriously no recommendation from my side.
Oct. 5, 2018
This has been slowing our site down to a 7 second load time. I will be pausing use until they figure that out.
Sept. 24, 2018
I tested it's effectiveness on exit intent pop up and couldnt even get it to pop up after multiple tries. Going to try something else.
Aug. 16, 2018
I started paying for the App a few months ago. I was always logged in under a previous email. That email address has been deleted so I have no way to recover the password or login. I got an inital response from "Matt" from customer service acknowledging my issue. Now It's been a few days since that initial response, and I've contacted their support each day and getting no response. I contacted them again yesterday and today and have heard nothing. I am spending $1,000s on FB ads and I believe an old JustUno popup is popping up, so you can imagine how annoying this is that I can't modify it to correlate with the FB ads. All I'm trying to do is log in so I can change my JustUno settings, and they have failed to help whatsoever. Extremely frustrated, hoping they see this and finally fix my issue.
Aug. 7, 2018
I havent heard one word from Juno except...that my free trial period was up....what exactly is Juno and what can they do for me