Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,572
chart
#2,270
All reviews
Review RSS Feed
July 23, 2025
Two days worked then no login. The verification is not being sent to the email. How can the first and foremost task of a user be problematic? No one tests this section of the app?
Thank you for this feedback! Our team has replied to your support ticket - if you are not seeing this response I would recommend checking your spam folder. We are eager to get this resolved for you!
July 25, 2025
does not work support could not even help install beware will not give refund support did not know there were 15 setup actions. setup error caused website to be shut down 3 days while i figured out fix and support said it wasnt their problem. i would give negative 5 star if i could. $600 loss and shopify credit refused refund that any other card would have graanted
Thank you for your feedback! It looks like you currently have an open ticket with our Support Team - we encourage you to continue working with our team so we can assist with any issues you are experiencing.
July 11, 2025
I contacted the customer service team because I kept getting error messages inside of my account and I let them know that I canceled the subscription back in 2023, and had actively not been using the subscription since 2024 which was verifiable and their campaigns. They REFUSED to give me my money back and mentioned in an email “ although you canceled your subscription, there is a back end that doesn’t allow you to fully cancel it without our approval”. Basically agreeing that I canceled my subscription but HAVE been charged for the last two years without any usage of the app but even if you have and showed proof of cancellation, “they have the last say”. Definitely do NOT recommend them
July 8, 2025
Very sketchy pricing. My $500 plan jumped to $950. We are chargebacking as they refused to work with us even though it was their systems issue.
Thank you for your feedback. A member of our support team has reached out to you via email, and is eager to hear back from you.
July 4, 2025
klaviyo get really expensie ! you always need to reupdate your pricing. it ll be ok if the customer service is reactive but the customer service is just an AI that is not even set properly !
Thanks for the feedback about your experience. Our team has reached out to you via email to help assist you with the issue you're facing. We want to make sure that you're having the best experience possible with Klaviyo.
July 4, 2025
customer service is really really really bad .... talking to a bot that is not even set properly, again these companies rely on AI but are not able to assist their customer who pay few hundreds per months ! Also they increased their price alot ! before it was based on email sent now on the size of the number of customer. i mean if i pay that much i expect at least a quality service. really really bad guys, you have bad customer service
Thank you for your feedback - we always strive to provide the best customer service possible, and a member of our support leadership team will be reaching out to you to help assist.
July 1, 2025
False pricing plan. If you open pricing plan from the app page, then you will see that you can buy 20$ plan with 5000 emails. However, after installation I've tried to update plan, and the cheapest version is for 140$ only!
Thank you for your review! Customers are required to be on an email plan that matches or exceeds your active profile count. We will show you a plan that fits the number of active profiles in your account, so if the plan you are seeing is $140, that means you have 6,001 – 6,500 active profiles in your account. If you want to be on a lower plan, we recommend suppressing profiles so they don't count towards your active profile count. You can also read more on our pricing philosophy here: https://www.klaviyo.com/blog/pricing-philosophy
June 30, 2025
Overpriced and useless if you're running a multi-lingual store. While they offer email translations, which are fine those are useless as one cannot translate the newsletter popup banner at all. After multiple attempts to talk to customer service, they said it's not possible.
Thank you for your feedback. We're always working to improve Klaviyo and create the best experience for our customers, so we appreciate you sharing your experience.
June 19, 2025
ultimamente muchos problemas. no puedo entrar a mi cuenta. desde hace unos dias que no puedo entrar y hacer ninguna campaña
We are very sorry to hear you're having trouble accessing your account! Please don't hesitate to submit an account access request via this form https://help.klaviyo.com/hc/en-us/account-access-request and our support team can assist with getting you access!
May 5, 2025
Beware of their predatory billing system. If you accidentally exceed your usage, they automatically upgrade you to a higher package for the entire next month without any warning, notification, or reminder. You have to manually downgrade it yourself or you're stuck with the extra charge. Even worse, I exceeded my usage on May 2nd and immediately reset it, but they still charged me for overage on May 3rd, applying it to the next billing cycle. This is not just careless—it’s outright deceptive. What was worse: I contacted to the support and asked for a refund of the $25. They refused. I seldom write a negative review of any business. Klayvio is just absurd. I just hope that any small business owner can find a good alternative. If you do, feel free to share it. I am going to share this post on Reddit as well.
Thank you for sharing your experience with us. Our support team has reached out to you via email to help address this issue, and we're eager to work with you and answer any additional questions or concerns you have.
May 2, 2025
Once you are signed up, the customer support disappears completely. I got a new device, cannot login via MFA, and their solution is for me to contact support, which requires MFA authorization. This app is not user friendly and the support is awful.
Thank you for sharing your experience and providing feedback. We apologize for the negative experience you had with us, and our Support Leadership team is reaching out to you.
April 30, 2025
They Steal Your Money - They Change their Pricing Policy to Gouge their Customers by going from emails sent to active profiles, raising prices by 2x to 10x - Despite committing to a plan, they will upgrade you without your consent and charge you
Thank you for your feedback. Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain their data so you can understand the actions they have taken. A member of our support team has reached out to you regarding this situation and is eager to help you resolve it.
April 29, 2025
The app imports all users indiscriminately, including those from imported Amazon and eBay orders, and so on. As a result, the number of profiles increases several times over, and the cost of using the app rises accordingly. These profiles are useless because they do not even have real contact information. It turns out to be a waste of money. Support is useless, and the online chat is unavailable unless you pay. The average response time by email feels like a year and a half. I used another app that costs twice as little, and there was no such problem — everything worked out of the box.
Thank you for your feedback. Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, or profiles with emails unattached to real individuals, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain their data so you can understand the actions they have taken. A member of our team has reached out to you over email, and is looking forward to working with you to help solve this issue. In addition to your access to email support for the first 60 days of your free plan, you still have access to the following resources on your plan: - Klaviyo Community (https://community.klaviyo.com/), where you can connect with peers, join user groups, and crowdsource industry professionals for advice. - Klaviyo Help Center (https://help.klaviyo.com/hc/en-us), where you can access robust, step-by-step guides for setting up and maintaining your Klaviyo account. - Klaviyo Academy (https://academy.klaviyo.com/en-us), where you can find courses and certifications to enhance your Klaviyo knowledge and skills.
April 16, 2025
By far the worst app I have used so far. I am not sure how anyone can give this more than one star. Too expensive for what you get. Horrible menue/navigation. The setup is overcomplicated for no reason. Even after 2 Klavio experts looked into it, several things are causing problems and are not working properly. Can't just pause my plan to fix the issues. The platform is loading very slowly and getting stuck regularly. It cost us lots of money and we had lots of upset customers. I had this professionally set up for our business. We had several issues with the system not doing what it was supposed to do. The first company looked into it and was able to fix some of the issues. We hired a second Klavio expert who was able to fix a few more, but we were still finding issues where customers get discount emails, follow-up emails, even though they had already completed their purchase. We tried to pause the plan to fix this - not possible. We had to delete most of our accounts, which was a nightmare to do with their inefficient system. That should have put us on a free plan until we would have been able to fix the problems, but no, you have to cancel your plan first. While choosing to cancel our plan only not our account, going through the steps, it deleted our whole account. $6000 in expert costs of setting up this useless platform - gone! We used this nightmare for 2 years.
Thank you for your feedback - it's very valuable to hear about your experience, and we'll take it into consideration as we continue to work towards ensuring that every customer has a positive experience with Klaviyo. We apologize for your negative experience, and our Support team will be reaching out to you regarding this situation.
April 12, 2025
the absolute WORST app I have EVER used for ANYTHING. One problem after another, you "fix" something and another issue comes up. Customer service does everything but provide the way to fix it. They all genuinely have no idea what they're doing. Do yourself a favor and look for a different app like Mailchimp or something cause this is the biggest piece of shit app I have ever used.
We're sorry to hear you haven't been satisfied with your experience at Klaviyo. A member of our Support leadership will be in touch shortly.
April 12, 2025
This is the worst app I have ever seen. It is horrible. Nothing works like it's supposed to. Why would anyone ever want to use this app? No native integration at all. This is stupid.
Email support is available for users on our free plan for the first 60 days - our Support team would be happy to help unblock any obstacles you're experiencing as you get up and running with Klaviyo.
April 7, 2025
Se quedaron con 10 días, porque facturaron antes y no me dejaron completar el mes. Me robaron aprox 100 usd o mas... Una lastima porque la app es buena.
Lamentamos tu experiencia negativa y queremos ayudarte. Un miembro de nuestro equipo de atención al cliente se ha puesto en contacto contigo.
April 6, 2025
I actually find it absurd that in order to get email or chat support I have to upgrade my plan?? "Your access to email support and live chat has expired. Check out plans for pricing and upgrade options."
Thank you for your review. Email support is available for users on our free plan for the first 60 days, and upgrading your plan to one of our paid subscriptions will give you access to email and live chat support. You still have access to the following resources on your free plan: - Klaviyo Community (https://community.klaviyo.com/), where you can connect with peers, join user groups, and crowdsource industry professionals for advice. - Klaviyo Help Center (https://help.klaviyo.com/hc/en-us), where you can access robust, step-by-step guides for setting up and maintaining your Klaviyo account. - Klaviyo Academy (https://academy.klaviyo.com/en-us), where you can find courses and certifications to enhance your Klaviyo knowledge and skills.
March 20, 2025
Terrible customer service and it is not worthy for your money! Also, they do not return your money if you pay and decide to cancel the plan (we cancelled at the same day as we were charged and they have told us that are not refunding! !!)
Thank you for taking the time to share your thoughts and feedback, and we are very sorry to hear you were not satisfied with your support experience. I have double checked and it looks like our support team reached out to you directly!
March 7, 2025
Their new charging rules are very user-unfriendly, and their customer support is very poor, and the response efficiency is very low. Friends who want to use it, please consider carefully!
Thank you for taking the time to share your experience. Your feedback is vital to our future success, and we appreciate you sharing your thoughts. Our support team has responded to your recent ticket and is eager to collaborate with you on a solution.