Klaviyo: Email Marketing & SMS

May 16, 2024

Awful so far. I signed up less than a week ago and have had challenges at every turn. I've reached out several times and logged multiple support tickets and either I figure out a workaround before support responds, they don't respond or they respond with information that has absolutely nothing to do with the subject of my ticket. I have already started exploring competitors to see if they are easier to use and offer support. I am giving Klaviyo two weeks (one more to go) before making a decision.

May 15, 2024

Stay away and use someone else! We've been with them for four years and it's gotten ridiculous. We had to spend 1200 for an email that had generated $200 in revenue. A complete ripoff. There's better options. Support is the worst. At some point, they were the only players in the ecommerce game. Things have changed. Stay away because they will steal from you when you have actual volume.

Nov. 18, 2024

What a terrible tool. Their customer service is awful. I had an issue with a payment, and my account was suspended. When I tried to contact them to process the payment again, they kept redirecting me to their virtual assistant, Kira, who only provided online articles for me to read. I realized they would never help me through that method, so I reached out to the support & success email accounts. Their response? They said they couldn’t assist me and told me to contact Kira! I couldn’t believe it... I was trying to settle my account, and they never responded. Of course, they had no problem charging me for the current month's plan, but my account remained suspended due to an invoice that couldn’t be processed months ago. I absolutely despise companies that grow and aim to "automate" everything, completely neglecting their customers and failing to provide real ways to communicate and resolve issues. Very disappointing, Klaviyo. Terrible experience.

April 30, 2024

Added the Reviews feature, and before we've had a chance to even send out a single review request, a notification has come through that we've "used 97% of your monthly plan for reviews." Not 1 single review request email has even been sent. And we owe $250 in review request charges? Doesn't make a lick of sense. A review feature should bill based on reviews. Klaviyo is already a super pricey platform, really disappointing to see them treating well paying customers like this.

April 15, 2024

Been trying to get it to work for 2 days now but there is always something wrong with the popup either on mobile or desktop. Random buttons or text go missing for no reason when they are displayed in the customizer and then all of a sudden they're gone. Was planning on switching from mailchimp but nevermind!

April 14, 2024

All my emails end up in the spam folder, something that never happened with others. The customer service just blamed Gmail, Yahoo, and others, saying they control where the emails go. No one buys that excuse. If you're looking for an email platform that actually works and doesn't just offer excuses, better steer clear of Klaviyo. Very disappointing.

April 9, 2024

The app is OK, however its definitely not worth the costs or headache due to the issues you will face from their terrible customer service teams. There's no sense of trying to find a reasonable outcome for their customers and they are a company set up to take every penny from you. I would stay clear and use alternative, and much cheaper platforms.

April 8, 2024

DON'T GET IT! they DEActivated my account after i SET up everything for no reason, i didnt ever started advertising or emailing yet! waste of time 0 review

April 8, 2024

As a struggling small business , I thought Klaviyo was the answer! But instead it created a whole load of new problems. I have a mailing list of 70,000 subscribers which I have built up over 20 years however only about 3000 are actually active - a lot of spam , Amazon and inactive emails! Klaviyo took £500 for this immediately, it was “imperative” I sign up with them before 1st but it took them over a week to contact me to “onboard” & only then it we because I hassled them! They then decide I needed to pay them a further £500 because their system changed or some nonsense! I have zero faith in this company, a total scam and rip off to a small business. Zero guidance , all about taking the money! Do not trust in the slightest. Have now reported them to my bank. Very upset!

April 8, 2024

After repeatedly contacting the platform to request a refund for the abusive (unused) automatic upgrade of the subscription, the customer service department simply informed me that this was standard practice with them and that no refund was possible. If this isn't a scam, I don't know what is.

March 26, 2024

my flows are not working

March 26, 2024

Had this on multiple websites. Consolidated our websites earlier this month and tried to remove the app from the closed websites. Kept gettting an error. Reported it to Klaviyo. Help was slow and took several emails over several days to get a resolution. Was billled for two websites while waiting on further responses. Klaviyo refussed to refund charges on those despite having alerted them to the issue days earlier. They would rather lose 100% of my business then refund a charge for a service that is no longer wanted. The app is difficult to remove and customer service is bad.

March 4, 2024

As a seasoned e-commerce founder with nearly 1 million in sales, I strongly advise against using this app! Over the past four years, we dedicated ourselves to building an extensive subscriber list, fine-tuning our flows, and collecting valuable data. Shockingly, Klaviyo disabled our account without any prior notice. When we inquired about the reason, they pointed to a high bounce rate in one of our campaigns. Despite our earnest request to reopen the account and our commitment to reducing the bounce rate, Klaviyo insisted on its permanent closure. The fallout is devastating – all our meticulously crafted flows, crucial data, and the carefully nurtured subscriber lists have vanished. It's crucial to be aware that this app can swiftly disable your account, even if you've been a loyal customer for four years. My recommendation: steer clear of this app and opt for Mailchimp or Omnisend for a far superior service.

Feb. 27, 2024

I'll be brief. We decided to give Klaviyo a try after working with another email marketing app for about 4 months. We decided to do this at about 10:00 pm. At about 6:00 am (that's right, you read it correctly, we had been working on new forms, segments etc. straight through the night)... at about 6:00 am, we went to preview a new form and the app kicked us out. When we tried to log back in, it says the account is inactive. No attempt to send emails. No attempts to send SMS messages. Nothing. You can imagine how we felt after spending the entire night trying to get things set up just for that to happen. Not a good first impression at all. Luckily, we had not uninstalled our previous app. Now, I'll be getting ready to go into work here in about an hour with zero sleep for the past 24 hours and absolutely nothing to show for it. By the way, the other app that we were contemplating switch over from is Omnisend. Funny thing is we have had zero issues with that app since we downloaded it. We just wanted to try an alternative to have something to compare it to. I guess it goes back to that old saying, "If it ain't broke, don't fix it."

Feb. 24, 2024

Was once good, now awful and once of the worst options available on the Shopify app store. This is coming from having used the app for 2 years. We've now deleted it and they're still charging us. Klaviyo - this is not how you keep your brand going. We've let our friends and groups know this company is NOT the type you want to be dealing with. Steer clear. We'll be making this review isn't removed by them.

Feb. 19, 2024

SCAM beware, these are scammers. The Email distribution service did not work for me and I deleted the application because it did not work. And then a surprise arrived - in the new month the money was written off from me, although I had deleted the application several weeks ago. They refused to answer my request to return the money, but it turns out that the application company has nothing to do with the company that collects the money (a fraudulent scheme to not return the money) and even if you deleted the application, they CONTINUE TO CHARGE money from you even if the application is deleted. You need to go to the service and cancel the tariff plan there. When I asked to return the money, they told me that they would not return it even if I had not deleted the application and did not use it, because in the new billing period the money was withdrawn. (FRAUDERS) Guys, avoid these scammers, the mailing didn’t work, although I followed all the setup instructions and replaced the automatic mailing from SHOPify with Klavio in the settings, I also did the same / but this is the technical side And the fact that they continue to write off money even after deleting the application and do not want to make a refund is fraud at its fullest.

May 9, 2024

Fraudulent company, scamming money for Free plan!! they invoiced me for the Free plan and say that I had a paid plan, although I changed to a Free plan 2 months ago and the money was not taken from my bank account, then suddenly I don't know why Klaviyo announced that I never had a Free plan and that's why I now pay absurdity and SHAMELESSNESS! Be careful they are scammers!! when I asked for a refund, they suggested Cancel subscription :D - nice service, what can I say! A very poor customer service :( I'm brand new, I don't have any clients yet, and when I tried the Klaviyo app, all emails went directly to spam. so...My ability to use this app is limited by this fundamental flaw. When I wrote to Klaviyo support, I received a reply that they did not offer any help if I had a free plan and suggested that I purchase a paid plan, however, since I'm a newbie, the paid plans are not good for me.... the very unpleasant situation.. it turns out their application requires payment to work at all in my case ... ugh bad attitude :(

Feb. 2, 2024

Lacks important features, but worst of all, my account was compromised. Support made me jump through a ton of hoops to prove it was my account, yet ultimately left my account frozen, with no reply from support.

Jan. 29, 2024

Trash email provider. Ruined our deliverability and billed us 300 usd more than the actual bill and when we asked for a refund they just disabled our account and we can no longer send emails to customers.

Jan. 28, 2024

I DO NOT RECOMMEND! Application that makes you ashamed, very bushy application, difficult to set with many errors. Only accept compressed photos that have a pixelated appearance. I tested with another email and device and I did not receive the confirmation email with the discount code. I did everything according to the tutorial they posted on YouTube. I'm going to Shopify Mail or mail chip...I don't want to waste another 7 hours of my life!