Klaviyo: Email Marketing & SMS

Once you get it set up it's fantastic. If you're setting up your email marketing for the FIRST time, it will be much easier for you. If your technical experience is more limited and/or you're migrating from another ESP (mailchimp, etc.) just be forewarned, that things are NOT as plug-and-play as the Klaviyo sales people would like you to believe. PROS: There is extensive klaviyo documentation on everything (but it's also a bit overwhelming). Once you're on a paid plan you have 24/7 chat support which has mostly been really helpful. There's an app/integration for almost everything - from reviews to rewards, etc. We were able to drop a couple of our paid apps and put those funds towards klaviyo which was great. On the surface, the Email builder looks a lot like Mailchimp's, so I didn't expect to be too impressed. HOWEVER, it actually works SO. MUCH. BETTER. It really shines when it comes to customizing between desktop and mobile emails. (huzzah!) CONS: If you (or your client) hasn't been SUPER organized about their email automations (flows), tags, etc., it can be a lot of work to organize all that in preparation to migrate. Also, I don't think the onboarding instructions are a great as they could be. They try and get you all synced and integrated right away, but that can lead to missteps. There are also quite a few technical steps to go through. While they try and make it as painless as possible, if you're new to this or thinking you're gonna get it all done in a day, you may find yourself a bit overwhelmed. FINAL WORDS / PSA: 1) DO NOT SYNC YOUR CURRENT ESP (mailchimp, etc) with Klaviyo until AFTER you've done your list hygeine!! Lol - 2) Unless you have a simple list and minimal flows, don't expect to get this all done in a day. Give yourself time and grace, especially if this isn't your wheelhouse. I've worked in at least a dozen ESP's over the past decade and I found this to be more of a challenge than I expected. That said, i'm SO GLAD we've made the move!

Very happy with Klaviyo and all of its features

good customer support as always - just chatted to danielle M who resolved my issue very quickly

Great company.

Easy to use and very helpful

So easy to set up! Can't wait to see it all in action to help my ecomm buz!!

Easy to use

Love it!

Great tool!

Such a strong product and user experience! Extremely smooth and streamlined, great customer service and overall great experience overall .

i just started using it for my beauty and skincare online store, and everything is easy and customizable, love it

An absolute must for all your marketing needs.

Una maravilla de app para los correos

Powerful. It's a steeper learning curve, but has great tutorials and it's totally worth the effort :)

Possibly the most integrated app with Shopify I've used. The company even sent some of our employees free merch. We highly suggest using Klaviyo to communicate with customers. _ 1 year later, we're still using Klaviyo because it's really good.