Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,593
chart
#2,356
All reviews
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July 16, 2024
Seamless integration between email provider and Shopify. Lots of great add-ins like reviews and email flows to find new customers and keep old ones coming back.
Thank you for the 5-Stars!
April 1, 2024
Easy to use platform and wonderful customer service that is knowledgable and responds quickly. Love it!
Hey "Freshly Picked", thank you so much for this awesome, quick review. If you ever need us, we are here.
March 29, 2024
I've used Klaviyo for several years now and continue to appreciate their service. Layout is intuitive, features are great, and Customer Support team is amazing.
Thank you so much "Sanrio", we strive to make an awesome APP.
March 29, 2024
Excellent sales experience.
Hey, thank you for letting us know. We will make sure to inform our Sales team!
March 29, 2024
Platform is awesome, and the support is very helpful.
We couldn't agree more.
March 28, 2024
Klaviyo's stunning good looks and killer personality got me the answers I needed when I needed them. Support is top notch. Every second counts.
March 27, 2024
The live chat function is truly the most wonderful asset Klaviyo has. Every time I have a question or need assistance with anything Klaviyo-related, I am always met with the most emphatic, conscientious support staff. Megan F was particularly lovely to speak to today.
March 26, 2024
Excellent support, great platform, easy integration.
Thank you "DukesHill", we agree.
March 26, 2024
Love this tool. I come from a B2B background using much more complicated MAPs, and Klaviyo's ease of use and abilities are refreshing. It is absolutely perfect for B2C. And a huge shoutout to the Support team. Rarely have I seen a support representative actually get in my tool and code things out for us, making our lives so much easier. Thank you (you know who you are).
Hey, thank you so much for this review. We really strive to provide the best platform and top notch support!
March 26, 2024
Had this on multiple websites. Consolidated our websites earlier this month and tried to remove the app from the closed websites. Kept gettting an error. Reported it to Klaviyo. Help was slow and took several emails over several days to get a resolution. Was billled for two websites while waiting on further responses. Klaviyo refussed to refund charges on those despite having alerted them to the issue days earlier. They would rather lose 100% of my business then refund a charge for a service that is no longer wanted. The app is difficult to remove and customer service is bad.
Thank you for sharing your experience. We apologize for the difficulties you encountered and the delays in resolving the issue. Your feedback is important to us, and we're actively working to improve. Please reach out to us directly if you need any further assistance.
March 26, 2024
Good company, good staff, good tool.
Agreed! Thanks for the shout-out to our team and APP. We're here whenever you need us!
March 25, 2024
Excellent, and support is very fast
Hey! thank you for the 5-star review.
March 25, 2024
A great app, it seamlessly blends the newsletter and e-commerce together without any glitches.
One email at a time! Glad you are having a great time using the APP and being able to connect with your customers seamlessly.
March 25, 2024
Having used Klaviyo with Shopify Plus storefronts starting in 2019, I can certainly speak to both Klaviyo's current functionality and their track record of always improving. There are a few circumstances in which advanced functionality requested of me wasn't available through Klaviyo, but on the whole when working with Shopify as the storefront Klaviyo is almost more like a built-in solution than an add-on app with how tight & aligned the integration is. Advanced, store-specific asks have been possible through their developer documentation and in-house custom builds, and we're also very grateful to have a responsive, helpful CSM who advocates for our business needs when we want to innovate within the channel. No technology is perfect, but I've been able to see Klaviyo constantly improve which speaks to the tool's strength in build, support and commitment to its customers.
Thank you so much for this review. As you mentioned no platform is perfect, but we work so hard to make sure the Shopify x Klaviyo integration works as smooth as possible and together they both become an even more powerful tool. For anyone else reading, we have a developer portal https://developers.klaviyo.com/en Glad to hear that you've had a positive experience with our customer success team as well. At Klaviyo, we're constantly striving to enhance our platform and support to better serve our customers, and it's encouraging to hear that our efforts are making a difference. Thank you for your continued support, and please don't hesitate to reach out if you ever need assistance or have further feedback to share.
March 22, 2024
Klayviyo's support team is very helpful, and they are a force that has grown immenly.
March 21, 2024
Très bien pour la gestion d'email et faire grossier sa mailing list. Les modules sont bien structurés et l'aide en ligne est assez fournie
March 20, 2024
Klaviyo is an essential tool. I like how easy creating emails is. On the flip side, I wish you could upload larger images (mine get rejected) within the email campaigns. Also, it's a bit tricky playing with formatting inside of emails (bold, italics, keeping the font when you paste text). Lastly, the pricing feels opportunistic the second you squeak past their levels they send you a charge for more. I'm not leaving Klaviyo but I'm also not jumping for joy or telling my friends they MUST use this email software.
March 20, 2024
Ist ein Emailtool das ich voll empfehlen kann und ich habe es seit 2-3 Jahren im Einsatz. Funktioniert gut, ich kann Kampagnen und Flows generieren ich bekomme Support wenn ich es brauche. Die Integration mit Shopify ist auch problemlos.