Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,570
chart
#2,266
All reviews
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Feb. 7, 2024
Customer service was amazing; worked with Hayley E and was so patient on helping me get my new sender requirements set up. Highly recommend!
Thank you so much for the recommendation. We will make sure Hayley hears this great review.
Feb. 1, 2024
Stellar customer service, and super quick. I had an issue that wasn't even related to Klaviyo (it was a hosting issue), and the customer support went out of their way to help me, even researching articles about the other platform to assist me in dealing with the issue. Can't recommend it enough.
We're happy to learn that your issue has been resolved. Providing excellent support is as important to us as delivering a great product. Your review means a lot to us. Thank you!
May 29, 2024
Their customer support is excellent. Their chat support is great as all of their staff are very knowledgeable and I have never left feeling like I didn't have my issue resolved. They will stay on and walk you through the steps. Very much appreciate the support since we are small company and it helps to have the access.
We are delighted to hear that you've had such a positive experience with or product experts. They really are the best. Thank you for the positive feedback we will make sure they get this. If you have any follow-up questions you know where to find us
Jan. 29, 2024
Trash email provider. Ruined our deliverability and billed us 300 usd more than the actual bill and when we asked for a refund they just disabled our account and we can no longer send emails to customers.
Jan. 23, 2024
You get what you pay for! I had another email service for months that I never used, but I have found Klaviyo to be much easier to figure out (as a solo business owner doing everything myself) and feel confident I’ve created a solid avenue of sales and email contact with customers through this app. I’m sure there is so much to learn, but if I ever have questions a helpful and thorough support team member is always there to help walk me through the issue and solve it. Definitely an essential app for my business
We're thrilled that Klaviyo has become an essential tool for your business. It's great to hear that our app has empowered you as a solo business owner. We're here to support you, and it's fantastic to know our team has been helpful and thorough in assisting you. If there's anything else you need, we're here for you!
Jan. 22, 2024
Klaviyo is great!
We think so too! Thank you for the 5 Stars.
Jan. 18, 2024
Klaviyo's UI is a bit more well-designed and usable than Mailchimp. We switched in order to be able to have more flexibility for what Klaviyo calls "flows" and Mailchimp called "automations". It's definitely not great though. There are lots of insane caveats. For example there's no way to click on a user and tell where they are in a flow. And there's no way to add more content to the end of a flow and just have it automatically go to everyone that should be sitting and waiting at the end for more. When we test our emails with mail-tester.com they almost always get flagged with Klaviyo having an IP address in one or more blacklists. Mailchimp never had that problem. Klaviyo also pointlessly requires a Captcha on every single login.
Thank you for sharing your experiences with Klaviyo! We're delighted to hear that you find our UI more user-friendly than Mailchimp, especially with the flexibility of our flows. Your feedback is noted (flow improvements) and will be forwarded to our product team. If you encounter any other challenges or have suggestions, please share them with our support team. We appreciate your input as we continuously strive to improve our product. Thanks again! PS: any new improvements are highlighted here https://www.klaviyo.com/product/whats-new
Jan. 18, 2024
Meiner Meinung nach das beste E-Mail Marketing Tool. Auch der Support ist sehr kompetent und hat uns in allen Belangen super unterstützt.
Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Sie unser E-Mail-Marketing-Tool als das beste betrachten. Wir sind erfreut, dass unser Support-Team kompetent ist und Sie in allen Angelegenheiten hervorragend unterstützt hat. Wenn Sie weitere Kommentare oder Vorschläge haben, teilen Sie sie bitte mit uns. Wir schätzen Ihre Unterstützung!
Jan. 17, 2024
I have used several different CMS programs and Klaviyo is by far the best one out there. It has so many amazing features and is very intuitive to use. I also love their customer support, they are always SUPER helpful and respond quickly. If you use Shopify and want to grow your e-commerce business Klaviyo is it!
It's wonderful to hear that our customer support has been helpful and responsive. We're honored to be your choice for growing your business. If you ever need assistance or have any feedback, we're here for you. Thanks for choosing Klaviyo!
Jan. 16, 2024
Ein E-Mail Tool, dass einem die wichtigsten Funktionen bietet mit einem wirklich sehr tollem & kompetenten Customer-Support.
Danke für deine positive Bewertung! Wir freuen uns, dass unser Kundensupport hilfreich ist. Bei weiteren Fragen oder Anregungen sind wir gerne für dich da!
Jan. 13, 2024
A must-have tool that helps with customer connection and the building of customer loyalty
We very much agree. Thank you for the review!
Jan. 12, 2024
There is a big email Google change by Feb 1st, 2024 so various things needed to be done . This time I found the Klavyio team very responsive, sending me help info and answering my questions which was very helpful, as I am not a tecky person at all. Normally Klavyio team answers swiftly, depending how busy they are. I recommend this platform but not always super easy to use for untecky people. At first I got concrete help to set it all up because reading lots of articles of "how to" is not always easy and time consuming when you want direct, things done swiftly.
Thank you for sharing your experience! We appreciate your feedback on our responsiveness during the recent Yahoo / Google email changes. We're glad to have been helpful in providing information and answering your questions. We understand that these new requirements may pose some challenges for those less tech-savvy, but we're here to assist. If you ever need direct and swift help, feel free to reach out. We're committed to making your experience with Klaviyo as smooth as possible.
Jan. 10, 2024
INCREDIBLE customer service! Fantastic email provider with so many capabilities! Moved from mailchimp and never looked back. Worth every penny. Klaviyo - please keep hiring amazing customer support people as you have been. Wishing you lots of future growth! Just don't let getting bigger get in the way of your fantastic customer support
Thanks for the incredible feedback! We're thrilled you find our customer support fantastic and Klaviyo worth every penny. We appreciate your loyalty after moving from Mailchimp. Rest assured, we're committed to maintaining excellent support as we grow. We're here for you whenever you need assistance.
Jan. 10, 2024
A little rocky of a start in the learning process. I think It's a great process but scheduling in time to really understand the interface is important and an investment. Would recommend for serious entrepreneurs
Thank you for sharing your insights! Your feedback is valuable, and we're continually enhancing the UI to ensure a more intuitive user experience. If you have any questions or need assistance at any point, feel free to reach out – we're here to help.
Jan. 9, 2024
Jan. 9, 2024
Using Klavyio since years and the features and support is absolutely great. A big recommendation!
Thanks for being a loyal Klaviyo user! Your big recommendation means a lot to us!