Kudobuzz Product Reviews & UGC
Boost credibility and sales with reviews from different sites.
Rating
4.6
feedback
353
chart
#3,037
All reviews
Rating Breakdown
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Sept. 22, 2016
It's a little confusing to get around the app, at first. It doesn't feel intuitive on the back end, as far as how the menu items are laid out. Otherwise, the app works great! Automated sharing on Facebook, testimonials page, basic customization... Once it's set up, it basically runs itself, no second thoughts. Also, customer service was great. We had an issue where the rating at the top of the testimonials page was showing 1 star, rather than our actual review average. Contacted customer service, immediate automated response so I knew they got my e-mail, personal response within 24 hours to let me know they were looking into it, and the issue was fixed within 48 hours after that. Good to go.
Sept. 15, 2016
a cool app that not only collects your review across platforms but also repost them thus increasing brand awareness on social networks!very cool and practical!
Sept. 14, 2016
I have been very please with this review app. The thing I really like is that when reviews come through, they can be shared it directly to social media platforms to followers. I also had a question on repositioning of the icon. I received a very quick and accurate response. As important as reviews are in the e-commerce business, this is a great function to add to your website.
Sept. 7, 2016
The app is a great addition to our site. Cheryl in particular has been a huge help. She's not only responsive, but helpful in making suggestions and providing ideas to improve our user experience.
Aug. 27, 2016
Easy to use, great dashboard, plenty of options, & extras to get your customers excited to participate, Kudobuzz is the only way to go for Customer Reviews!!!
Aug. 27, 2016
Does exactly what is is supposed to do. Easy to set up, and easy to administrate.
Aug. 15, 2016
I have to say I am presently surprised! This is very easy to install/manage and Kudobuzz customer service is incredible!! I've had the pleasure of wording with Cheryl, She's AMAZING! She's so helpful and responds back to your questions right away. It truly feels like she is just as invested in my website as I am. Thank you for all the help Cheryl, Kudobuzz is highly recommend!
Aug. 11, 2016
Great app! & Great support! I am surprised with the dedication with the support you get with the app... I am not a paying customer yet they treated me like on. They got the whole app set up for me on my store, and they were very helpful! And the app has a lot of features and looks great on my store. Recommend!
Aug. 10, 2016
Great product review app! Has all the functionality of the others at a fraction of the cost. Offers GREAT support as well. Highly recommend!!!
Aug. 10, 2016
App has been installed for months now but have had technical issues with the Review request email. Many customers that placed orders months and even a year ago have received a review request email. Tried to resolve to no satisfaction and have deleted app because of negative impact on customer good will. Very disappointed and would not recommend.
Aug. 8, 2016
Have used this app for around 8 months and have had a variety of issues with it not working as it should since day one! The support team are very resonsive and helpful so we have stuck with the app, hoping it would work fully soon. Unfortunately things have not really improved and I have lost track of the number of reviews we must have missed out on! :o( It is a nice app when it works properly but we have finally given up and moved to a more reliable provider...
Oct. 6, 2017
10-6-17 I am happy to report that after my last review update, Cheryl reached out to me immediately and they are working on the issue. So thankful the wonderful KB service we've always received has returned, and was only caused by a misplaced email. :) Edited 10-4-17 Downgrading my review. After several happy years with this app, problems arose in Aug of 2017 that are not being dealt with. Facebook reviews (a very important part of our marketing)are no longer being displayed and they look like ads instead of reviews. I notified Cheryl on Aug 23. Received a response right away that the tech team would investigate. I again emailed one month later on Sept 22 and have received no response nor resolution to the problem. It is now 10-4 and I feel like Kudobuzz has abandoned us, yet they keep charging us. I can no longer recommend this company unless/until this issue is straightened out. I don't know what is causing such a drastic change in customer service, but it doesn't bode well for the future of this app. I sure hope they're not about to pull the plug on it. (Original review)I have been using the paid version of this app for almost 2 years now and have found Cheryl to be quick to respond to issues and provide support. It is updated regularly and has been a great help in getting our customers to provide reviews. Update 11-16-16 I continue have a great experience with this app, and receive magnificent support from Cheryl. It is one of the few apps that is REALLY worth its price.
July 11, 2016
Love, Love, Love Kudobuzz! Easy App to use and great customer service. Cheryl has walked me through any questions I needed answered with ease. Highly recommend
July 1, 2016
Kudobuzz has contacted me personally after I was getting frustrated. The app is continuously improving and their responsive customer service is why I will still consider Kudobuzz.
June 29, 2016
Much more inexpensive than the Greedy Yotpo guys and does all the same and I am pretty sure it does some more too. I love the app and how it performs. Plus they are making it better and faster every time.
July 4, 2016
This app has helped me get control of my website and product reviews. There were some snags at first, but that was due to website upgrades and have been cleared up since. They are constantly adding new features and I'm always checking back to see what changes have been implemented.
June 13, 2016
This APP is perfect from the big review button that appears on the side of the website an amazing "call to action" for customers, ease of use very little maintenance it just works... they provide over the top customer support fast ...very fast responses.