LangShop AI Language Translate

Hi BINS AND BOXES, Thank you for sharing your detailed feedback. We’re sorry to hear about your experience and truly understand your frustration. We appreciate the chance to clarify a few points and help resolve the issues you’ve encountered. 1) The status of each translation (completed or failed) can be viewed in the History section of the app. In most cases with OpenAI translations, the failures may be related to insufficient OpenAI credits. We’ve reached out to confirm this, but haven’t heard back yet. If credits aren’t the cause, our developers will gladly investigate further to resolve it from our side. 2) Auto-sync is designed to translate only newly added products and collections automatically. Duplicated products already contain copied information (including translations), so they are not re-translated automatically. We understand this can be confusing, so in the app and support documentation it's mentioned that newly added items can be translated this way. 3) Many dynamic translation rules can impact loading speed since these translations are rendered directly on the storefront. To reduce this effect, we recommend using dynamic text mainly for third-party app or custom content, while translating Shopify-native content directly in the backend through other sections of the app. We truly appreciate your patience and detailed feedback. It helps us improve the app and better support our users. Please feel free to reach out to our support team again so we can continue looking into your case and make sure everything works as expected for you. Best regards, Langshop team

Hi belarteSTUDIO, We appreciate your positive feedback! It’s great to know that our support provided quick help with the translation issue. Thank you for taking the time to share your experience. Should any other questions arise, feel free to reach out again. Best regards, Langshop team

Hi there, Misciano Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience. We’d like to clarify that LangShop itself does not manage redirects, URL structures, or SEO indexing. The app’s main purpose is to translate and localize text values that are stored in your Shopify store (such as product titles, descriptions, menus, and other translatable fields including SEO). All redirections and URL behavior are handled by the Shopify platform itself and depend on its native multilingual and domain setup. If your store generated redirects or 404 pages, it’s very likely related to Shopify’s language subfolder configuration or third-party SEO settings, not LangShop. We recommend reviewing your Shopify markets and domain settings, as incorrect configurations can cause duplicate URLs or broken links. Our team will be happy to help you review LangShop setup and ensure everything is working smoothly from our end. Please reach out to us directly via in-app chat or email with additional details. Best regards, LangShop Team

Hello Mookly team! We're happy to hear you like using LangShop and glad you appreciate our support team's efforts to help! As always — feel free to reach out in case any issues emerge! Best regards, LangShop team

Hi Happy Gentleman team! We're absolutely thrilled that you love LangShop and appreciate your wonderful words about our support team! We're always here to help—just reach out whenever you need us! Best regards, LangShop team

Hi Celtic WebMerchant team! A huge thank you for leaving us a 5-star review! If you ever need help or have any questions, don’t hesitate to reach out! Best regards, LangShop team

Hi Kitchen by Nature®, Thank you so much for your 5-star review! We’re thrilled to hear that our support team was able to assist you and make your experience smoother. Your kind words mean a lot to us, we’ll be sure to share your feedback with the team. If you ever need more help, we’re always here for you. Best regards, Langshop team

Hello Delune team! Thank you for your feedback. We truly appreciate it. We remain committed to providing ongoing assistance and ensuring you have the best possible experience with LangShop. Our support team is here 24/7 to provide assistance any time! Best regards, LangShop team

Hi Dorina team! Thank you for sharing your experience with LangShop and your kind words. We’re delighted to know that LangShop made the bulk editing process easier and helped improve efficiency. We also appreciate your kind recognition of our support. We’re grateful for your trust in LangShop and look forward to continuing to support your success. Kind regards, LangShop team

Hello Faccelove team! Thank you so much for taking the time to leave us a 5-star review—we truly appreciate it! If you ever have any questions, we’re just a message away. Best regards, LangShop team

Dea rלובן מור , We’re sorry to hear that you feel this way, but we would like to clarify several important points. All translations in LangShop are performed by integrated translation engines — both standard and advanced — which we’ve explained multiple times in our conversations. The quality of translations fully depends on the chosen engine and the source text. Our support team has always communicated this respectfully and provided examples to help you achieve the best possible result. Regarding the Glossary feature — it works correctly when used according to the provided instructions. Our agents have repeatedly explained and demonstrated how it functions, always in a polite and detailed manner. Unfortunately, you were not willing to cooperate or follow our guidance during these sessions, and some of your responses to our team were offensive, which we do not tolerate, but still continue to provide you with assistance. As for billing — no extra charges were ever made beyond your active subscription. In fact, we offered you a considerable discount as a goodwill gesture and tried to find a fair resolution. During our last correspondence, we once again assisted you with the app’s setup, but you chose not to continue the process. We’re still open to helping you and explaining every function step-by-step if you decide to cooperate constructively. Please feel free to contact our support team again — we’ll be glad to assist you once more and ensure you get the best from LangShop. LangShop Support Team

Hi Cph Muse.COM Team! Thank you so much for your kind words! 🌟 We’re thrilled to hear that LangShop has been a great fit for your Shopify store and that our interface worked well for your needs. We truly appreciate your recommendation and look forward to continuing to support your store’s growth! Kind regards, LangShop team

Hello Bearings.net team! Thank you so much for your kind words — we're thrilled you're happy with the app and our support. If any other questions arise, please reach out to us! Best regards, LangShop team

Hi SOUS team! We’re so glad you’re enjoying the app and our support. Your review means a lot to us and helps others discover LangShop too. If you ever need anything, just reach out. Best regards, LangShop team

Hello Decortie Baltics OU team! Thank you for taking the time to leave a 5-star review! We're delighted that you're satisfied with our support. Let us know, if questions arise! Warm regards, LangShop team

Hi The Mercer Brand (ITP) team, We are extremely grateful for your feedback! It means a great deal to us and helps us to understand how we can improve and support you better in the future. Please feel free to reach out to us if you have any questions! Best regards, LangShop team

Hello Tongkatbutiken.se team! Thank you for your kind words and for trusting us with your journey! We’re thrilled to hear about your positive experience, and we really value your feedback! If you have any questions, please let us know! Best regards, LangShop team

Hi Dokinko team! We're so happy to hear that you're enjoying our app. Your feedback means the world to us! If you have any questions at all, please do not hesitate to get in touch – we're here to help! Best regards, LangShop team

Hi minink team Thank you for sharing your experience—it truly helps us improve. We're delighted to hear that you're satisfied with both the app and our support service. If our assistance will be needed, let us know! Best regards, LangShop team

Hello iGuard™ team We're thrilled we could assist you, and we truly appreciate your kind words. Our team is here for you anytime—happy to help! Best regards, LangShop team