Loox ‑ Visual Product Reviews

Hey, I’m sorry if there was any confusion about the charges. We want to make sure our pricing is straightforward and transparent. We’re committed to offering tools that truly support your growth - helping you attract more customers, increase conversions, and inspire repeat purchases. We're sorry your experience didn’t reflect that. I’ve reached out via email to go over your plan with you and answer any questions you may have. Please feel free to reply whenever it’s convenient - we’re here to help!

Hey, thank you for sharing your feedback. I am sorry the recent charge came as a surprise. We aim to keep pricing clear and easy to review across our site, our Shopify listing, and inside the app, and we focus on delivering meaningful value through tools that help bring in new customers, raise conversions, and encourage repeat purchases. I reached out by email to review your plan together and answer any questions you may have. You are welcome to reply whenever it is convenient.

Hey, I’m sorry if there was any misunderstanding about the pricing of your plan. We do our best to keep our pricing as transparent as possible. Loox offers various plans to accommodate stores of all sizes and budgets - from just stores starting out to stores with tens of thousands of orders a month. I’m happy to walk you through your current plan and go over all the details and see if another one of our plans might be a better fit for your store's current needs. I've reached out to you via email and am looking forward to continuing the conversation there. Best, Sara

Hi Cheeky Chetah, Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped. ​If you’re open to it, please reply to the email we sent. We’d love the chance to make things right.

Hey, thank you for your feedback, and sorry to hear about your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark. Our support team agents close the chat when no response is received for over 5 minutes, which I see is what happened in your case. However, you can always reach out again and we'd be happy to assist. If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right. Best, Sara from the Loox team

Hey, we’re sorry you didn’t receive the level of support we aim to provide and we’d love the chance to make it right. We’ve reached out to you via email where we'd be happy to continue assisting you and address any of your concerns.

Hey, We’re sorry to hear that your experience didn’t meet your expectations, and we'd love to help you resolve this. We’ve reached out to you via email. We would be happy to continue the conversation there and address any more of your concerns.

Hi ProjectorScene, Thank you for sharing your feedback. I’m sorry to hear your experience with Loox wasn’t as positive as we’d hoped. I’ve just sent you an email so we can look into this together. Please reply whenever it’s convenient, and we’ll do our best to assist. Thanks, Omer from the Loox Support team

Hey, Thank you for taking the time to share your feedback. At Loox, we always aim to be as transparent as possible; all plan details are clearly outlined on our website, Shopify app listing, and within the app itself. Our Beginner plan is designed to support growing stores and help them get the most value as they scale. I understand that this was not what you expected. If you're open to it, we'd love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we'll do our best to make things

Hey, I’m sorry to hear that your experience with Loox and our chat support wasn’t what you hoped for. We strive to provide great value through our app and high-quality support, so it’s disappointing to know we didn’t meet your expectations. I’ve reached out to you via email and would be happy to continue the conversation there to address any of the concerns you might have. Thanks, Dolev from the Loox Support team

Hey, I'm happy to clarify! You can always export your reviews from Loox, even after you've uninstalled. Additionally, Loox offers several different plans for stores at different stages of their Shopify journey, including a $12.99 plan for merchants who are just starting out. I’ve reached out to you via email, and I'm looking forward to helping you find the plan that works best for you. Best, Sara from Loox Support

Hey, Thanks for taking the time to share your feedback. We do our best to keep our pricing as transparent as possible, with full details available on our website, Shopify listing, and in the app. I understand the recent charge came as a surprise. I’m happy to continue this conversation privately to walk you through your current plan and go over all the details. Best, Rotem from the Loox team

Hey, I’m sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time. If you’re open to it, please reply to the email we sent - we’d love the chance to make things right.

Hey, Yael from the Loox team here. I’m sorry to hear that your experience with our support team wasn’t what you expected. We aim to provide top-notch service, so it's disappointing to know we didn't meet that standard this time. If you're open to it, please reply to the email we sent - we'd love the chance to make things right.

Hey, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. At Loox, we take great pride in offering an app that provides a great return on investment and attentive, high-quality support. I’ve also reached out to you privately so we can better understand what went wrong and work on making things right. Your satisfaction is very important to us, and we’d truly appreciate the chance to improve your experience. Best, Omer V Loox Support

Hey, I'm sorry if our pricing wasn't quite what you were looking for. I noticed you've selected the Unlimited plan, which is our highest-tier option. We’ve designed several pricing tiers, including our affordable Beginner plan, to support businesses at different growth stages. I’ve reached out via email to go over our plan options with you and answer any questions you may have. Please feel free to reply whenever it’s convenient. We’re here to help. Thanks, Amit from the Loox team