Loox ‑ Product Reviews App
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
22,014
chart
#260
All reviews
Rating Breakdown
Review RSS Feed
Nov. 12, 2024
Nov. 11, 2024
Aún desinstalado la aplicación, te lo cobran el mes completo.
Hey, Sara from the Loox team here :) It looks like you may have received an app charge that was triggered by Shopify before you uninstalled Loox, since Shopify charges in advance. Not to worry- I've reached out to you via email regarding your refund, I look forward to resolving this issue!
Nov. 10, 2024
Bewertungen abspeichern funktioniert nicht
Hey, Shany from the Loox team here. Thanks for sharing your experience. I would be more than happy to help you resolve any issues. I’ve contacted you privately through our support and am here to ensure we get this sorted out together.
Nov. 8, 2024
They are literally after your money once you pay to then they don´t even care, one of the worst app i am asking them to cancel my subscription and help me with the spreadsheet of my review they are not responding i sent them 10 emails no response at all. please use other free apps instead, Thank loox for spamming people
Hey, Tal from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
Nov. 3, 2024
facture alors que j'ai supprime l'abonnement
Hey, Arielle from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. I’ve personally reached out to you regarding your charge and am happy to continue the conversation with you privately.
Oct. 31, 2024
lo usare
Hey, Rotem from the Loox team here :) Thanks for sharing your feedback. We would be happy to discuss how we can improve your experience with Loox. I've reached out to you through our support to continue the conversation with you privately.
Oct. 30, 2024
I'm beyond frustrated with Loox. Their customer support does not read any of the messages sent to them and just says they'll forward it to tier 2. I have been trying for two weeks to get downloadable versions of my video reviews and I have not been able to do so. When I reply to their emails both [email protected] and [email protected] both are bounced back and the support team does nothing to help me. So I have to continue booking support through the shopify app only to go in a viscous cycle. Its ridiculous with the amount of money they charge my brands for their review platform!
Hey, Rotem from the Loox team here. Thanks for sharing your experience. Our team reached out to you privately, and we're here to help get this sorted out.
Oct. 23, 2024
very bad. no response. I have been asking for help for days. they charge me if I do not use the application. I have written for 4 days and they do not help. disgrace
Hey, Arielle from the Loox team here. I'm truly sorry to hear that your experience with Loox was not as you expected. I see that you've contacted us and that our reply was not received. No worries, I've personally reached out to you through the email assigned to your store and am happy to resolve this as soon as possible.
Oct. 9, 2024
I was in the middle of something don't interrupt like thattttt
Hey, Sara from the Loox team here. Thanks for your review, and sorry to hear our "rate us" bar was bothering you. I've gone ahead and removed this from your account for you. I've reached out to you via email to see how I can be of further assistance, I look forward to continuing the conversation there!
Oct. 6, 2024
trop chaire
Hey, Arielle from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’ve personally reached out to you regarding this matter and am happy to continue the conversation with you privately.
Oct. 3, 2024
Do not install this app - there is no free tier so you have to subscribe - and when you do there is no where to unsubscribe - scam app - keeps billing even when you uninstall it - shopify support said to just find the app and go to their site to remove the billing ... funny when Loox does not provide any form of a customer billing portal ...
Hey there, Sara from the Loox team here :) Loox can be uninstalled at any time just like any other app by removing Loox from your Shopify apps menu. As soon as Loox is uninstalled, Shopify stops triggering new app charges. Sometimes, a pending app charge that was triggered before you uninstalled Loox may still appear on your invoice. I've reached out to you via email regarding your refund, and look forward to providing you with additional assistance there!
Oct. 2, 2024
When I started using loox they were amazing and always willing to help. The last customer service experience left me baffled, and I ended up canceling and moving to another review app.
Hey, Rotem from the Loox team here. I'm truly sorry to hear about your recent experience with our support. We take pride in our support, and I would love to have the chance to make it right. I have contacted you privately, and I would be more than happy to help you resolve any issues.
Sept. 30, 2024
Le pongo una estrella porque no me deja cancelar el plan de prueba gratis y no sé si desinstalando la aplicación dejaran de cobrarme. SI ALGUIEN ME PUEDE AYUDAR ESTARÍA MUY AGRADECIDO
Store
My Store
Using app
2 months
Hey, Sharon from the Loox team here. Canceling your Loox subscription can be done anytime by removing Loox from your Shopify apps menu. Shopify should only trigger an app charge once your free trial period has been completed. While I was unable to locate information about your store, our Support team is available 24/7 and we will happily take a deeper look into this, and advise accordingly: [email protected]
Sept. 22, 2024
This app is messing with my Google Shopping conversion tracking. I don't recommend the upsell feature because it interferes with the conversion on the thank you page, since not all customers are visiting the thank you page after the upsell page appears.
Hey, Rotem from the Loox team here. Thank you for taking the time to share your experience with Loox. I have sent you a private message through our support. I'd be happy to assist you in setting up the Google Shopping integration and ensure that everything is in order on your Post-purchase Upsell feature settings.
Nov. 10, 2024
Loox is complete GARBAGE! overrated and overpriced. Please Read: #1 - BLOCKED FEATURES I subscribed to the basic plan, and as soon as you set it up, you realize they’ve restricted important 'advanced' features, locking you in. For instance, "delivery-based email timing is not currently supported on your Beginner Plan, it is available on the Scale and Unlimited Plans." This means if you’re not on the expensive plans, Loox forces you to guess the delivery times—you can’t send review requests when the customer actually receives the product. It’s so manipulative. #2 - BAD BUSINESS PRACTICES once you hit 100 email request, they just pull the plug on you! sent me this automated email: === Subject: [ACTION REQUIRED] Review request emails are not being sent Your Monthly Quota of Review Request Emails has Run Out! What does this mean? No more emails are being sent asking customers to review your products Satisfied customers are not being directed back to your store to buy again You are losing out on fresh reviews and repeat sales === Now you find yourself in a messy limbo, with some customers receiving review requests, but unable to respond. And you? You are now forced to pay at least $40/month to Loox just to resolve this issue. #3 - YOU ARE NOT THE BOSS The first non 5-star reviews i every recieved from a customer was because we sent too many review requests!!! While as a merchant, I strive to keep my customers as happy as possible - mistakes are inevitable and will 100% occur. For example a customer who leaves a 1-star review for a minor issue without first contacting trying to resolve. It's bound to happen to any merchant. What's frustrating is that even if you rectify the issue and satisfy the customer, Loox doesn’t allow you to update the rating or the review! If it’s a store review, you end up with an unjustified bad review on Google for everyone to see. It’s your store, you’re their customer paying good money for the tool, but they get to decide what's shown on your website! #4 - CHAOS AND NO IMMEDIATE SUPPORT Loox’s feature to incentivize customers to add images/videos with their reviews not only barely works, but it also creates massive chaos by adding bulk entries in your discounts list, one per customer... It's a nightmare. Moreover, Loox lacks chat support. If you encounter an issue, you need to send an email and wait hours or days for someone to respond. #5 - COMMODITY As someone who looks for premium solutions, especially for building trust with customers. Don’t be fooled by the UI; it's the same across all review apps. I recommend to anyone reading this to steer clear of Loox. Consider using Klaviyo, Vitals, or many other established apps with a review feature that provide far better features, control, and flexibility.
Hi, Sara from the Loox team here. Firstly, I’m truly sorry to hear that your experience with Loox didn’t meet your expectations. We take great pride in offering an app that provides great return on investment and attentive, high-quality support. Transparency is extremely important to us, which is why you can compare the available features and prices of all Loox plans on our pricing page so you know exactly which features are supported on whichever plan you choose. Please note that Loox never limits your ability to respond to a customer’s review. Loox is a Google partner, and as such, we comply with their Google's Guidelines which dictates that all reviews, no matter what their rating, must be included in your review feed. Review transparency is also a matter of review authenticity, which is very important to us. I’ve reached out to you via email to continue the conversation there.
Sept. 9, 2024
Doesn't let you export chosen reviews and more than 20 at a time
Hey, Shany from the Loox team here. I'm sorry to hear your Loox experience was less than you expected. I'd be more than happy to help you resolve any issues. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Aug. 23, 2024
i would like to rate even lower but i cant
Hey, Shany from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’ve contacted you privately through our support and am here to ensure we get this sorted out together.
Aug. 22, 2024
nothing free about this - installed app, where is the free trial? clicking on the paid plan says due to now, so paying instantly no 7 day trial, is this joke?
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Aug. 21, 2024
at least they can give us normal options as free but no
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. While we don't offer a free plan, Loox offers several different plans for stores of all sizes and needs, including a Beginner plan suitable for stores just starting their journey. We are confident that the app will pay itself back in full by increasing your customer conversion and retention, reaching new customers with referrals, and collecting more reviews. In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)