Loox ‑ Product Reviews App
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They will repeatedly over charge you with sneaky changes to their policy and plan names with out notifying you - their entire business model relies on these sneaky over charges over order numbers, which they make as vague as possible. Use Judge.me instead it is a fixed monthly fee so it actually costs you what the app says your plan will cost.
Hey, Thanks for taking the time to leave feedback. We keep our pricing clear and transparent, with all details available on our website, in our Shopify listing, and in the app. Nevertheless, we are sorry if the charges came as a surprise. We’ve reached out to you privately to provide more information and help resolve this matter.
deviens trop chère , je vais m'en séparer
WARNING DONT GET THIS APP. AS SOON AS YOU SCALE THEY WILL CHARGE YOU 500-1000€ per month. WARNING WARNING WARNING
Loox wasent able to fix a bug in customer video uploads. I have reached out to support over 3 times and they dident resolve the issue. It is difficult enough to get customer reviews as it is, I do not need my review app fighting me.
Hey, Dan from Loox here. Thanks for taking the time to leave us feedback, and for working with us on this. I know we've had some back and forth here, and I want to assure you that we've been actively looking into each case. As we covered in our direct correspondence, these turned out to be separate, unrelated cases: in one, the customer did not complete the review submission. In the other, the customer attempted to upload a video and images simultaneously, which is not supported. We're happy to continue resolving any difficulties. As usual, our support team is available 24/7. Feel free to reply to our latest message whenever it works for you.
App keeps sending a monthly bill even after Uninstalling it from the store
Hey, We’d like to clarify that Loox does not continue charging merchants after the app has been uninstalled. Any charge received after uninstalling would have been generated by Shopify while the app was still installed and active, based on the billing cycle or usage from that period. That said, we’ve reached out to you privately to look into the charges and help resolve this matter.
Charged $399.99 on a $49.99 plan — and support couldn't explain why. We were on the $49.99/mo plan and got billed $399.99 for July in "order" charges. Their pricing says "300 orders included + $50 per additional 300 orders", but nowhere does it explain what counts as an "order". Our store had ~2,327 Shopify orders last month, but most come from marketplace integrations (Amazon / Mercado Libre) — sales that have nothing to do with our online store or with Loox. It appears we were billed for ALL of them. What did we actually get for that money? In the last 30 days Loox sent 715 review request emails and collected 28 reviews. That's it. Meanwhile their own "Unlimited" plan is listed at $299 — we were charged MORE than unlimited. I contacted support via chat and asked one basic question: what is an "order" in your billing? The agent could not answer it — not even the definition published on their own pricing page — and would only "escalate to Tier 2 via email". If your support can't explain the single metric you bill customers on, something is very wrong. Merchants with marketplace channels: check your Loox invoices carefully before installing. We're disputing the charge with Shopify and looking for another review app.
Hey, Thanks for taking the time to leave feedback. We understand that pricing is an important consideration, and we've looked into your account to make sure everything is set up correctly. I've reached out to you privately with the details, so feel free to reply whenever it works for you. Thanks, Tal from the Loox Support team.
TERRIBLE APP, DO NOT USE. AUTO PUBLISHED REVIEWS, WITH NO OPTION TO BLOCK SPAM. GARBAGE APP
Hey, We’re sorry to hear that your experience with Loox wasn’t what you hoped for. To clarify, recently we updated our review publishing process to ensure compliance with regulatory requirements and Google’s policies. Reviews are held for a 14-day moderation window, during which merchants can review submissions. If no action is taken within that period, the review will be published automatically. We’ve reached out to you privately to better understand your concerns and assist further. We appreciate you taking the time to share your feedback.
Extremely misleading pricing. I've been a loyal Loox customer for 4 years, but this experience has completely destroyed my trust. The Convert plan is advertised as unlimited orders for $49.99/month. Based on that, I reasonably expected my monthly cost to remain around $50. Instead, I was suddenly charged an additional $500 in usage fees. The pricing page prominently states unlimited orders, but the fact that you are charged extra for every additional block of orders is not nearly as clear. This is, at best, very misleading. I feel blindsided by this charge and would never have chosen this plan had the pricing been presented more transparently. I cannot recommend Loox based on this experience. If you're considering a review platform, read the billing terms very carefully or consider an alternative with clearer, more transparent pricing.
It costs too much, nobody will use this during a products test.
Hey, We've reached out to you directly so we can understand what happened and help however we can! Arielle
no me dejan exportar mis reseñas y me dan ningún soporte para hablar.
Hey! Sorry to see your experience has been frustrating. You can export your reviews in 1-click in the Manage Reviews page on the app. We don't see a ticket from you on support, but please know our team is available 24/7 over chat and email to help with everything!
I'd give zero stars if I could. The "write your review" box did not show at all on mobile. I reached out to support for help and was met with the agent telling me how it does work and I am not refreshing/clearing my cache (which I did several times). She took an extremely long time to respond and couldn't figure it out after almost one hour. Once I complained that it is still not showing for the 4th or 5th time she finally decides to "escalate" the issue. I told her to forget it and I'll just uninstall this app and find a new one that is more user friendly. Loox support is terrible and doesn't know how to solve what seems to be simple issues. I do NOT recommend anyone download this app. Your customers should not have to message you asking how to leave reviews, that isn't a good look for my website and its frustrating. Please look elsewhere.
Hey, I’m sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time. If you’re open to it, please reply to the email we sent - we’d love the chance to make things right.
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