Loox ‑ Product Reviews App
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
22,014
chart
#260
All reviews
Rating Breakdown
Review RSS Feed
Aug. 27, 2024
hiermit bitte ich sie die gebühr von meiner rechnung zu entfernen da ich den tarif nicht mehr nutze....
Hey, Tal from the Loox team here :) I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
Aug. 11, 2024
nao esttou a importar comentarios
Hey, Rotem from the Loox team here :) Thanks for sharing your experience with Loox. I’d be happy to help you import reviews to your store. I’ve reached out to you privately through our support, and and am here to make sure we get this sorted out together.
June 29, 2024
Funcionava no inicio faltando 2 dias pra finalizar o prazo de avaliação não tá mais funcionando igual antes dá erro e não baixa as avaliações.
Hey, Tamarry from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I’ve reached out to you privately through our support, and I'm here to make sure we get this sorted out together
June 13, 2024
Leider konnte ich meine Bewertungen von Aliexpress nicht Importieren
Hey, Arielle from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I’ve reached out to you privately through our support, and I'm here to make sure we get this sorted out together
April 19, 2024
April 8, 2024
"loox-dynamic-section" not added. There is a problem with the app block. Contact the app developer.
Hey, Arielle from the Loox team here. I’d be happy to dig deeper into what you see on your end. I contacted you privately and will happily set up the widget for you as soon as possible! Our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests.
March 10, 2024
cool but i cannot use loox button
Hey, Rotem from the Loox team here :) Thanks for sharing your experience. I’d be happy to dig deeper into this. I’ve reached out to you privately through our support and am here to ensure we get this sorted out together!
Jan. 30, 2024
Such a well-known application that only offers English is unacceptable in 2024. I have to translate each sentence one by one. I waste a lot of time translating everything.
Hey, Tal from the Loox team here :) Loox offers multilingual support, which detects the customer's locale and changes the language of the Loox emails and widgets to 19 supported languages. If you'd like to change the language to an unsupported one, we can help you set this up through our support. I’d be happy to dig deeper into a solution that would fit your needs. I’ve reached out to you privately through our support and I'm here to make sure we get this sorted out together.
Jan. 25, 2024
Great product on almost all fronts except for the fact that you can't add the review rating widget to product cards. How that's even a thing is beyond me. When I shop online, the very first thing I notice is that "star" rating system under the product title - before I ever get to the product information page. I really wanted to make this app work for my site but I just can't live without product cards showing review stars. If you implement this at a later date, I will *happily* be back. Everything else is beyond amazing about this app.
Hey, Ilan from the Loox team here. Loox fully supports having the Rating widget for the collection page products. I contacted you privately and will happily set up the widget for you as soon as possible! Our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests.
Jan. 6, 2024
Me cuesta poder instalarlo en mi tema, estoy esperando el soporte de loox, me sale error de instalacion dinamica
Hey, Tamarry from the Loox team here :) I’d be happy to dig deeper into what you see on your end and assist accordingly. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Jan. 2, 2024
the import is easy and nice , but all other setting are very hard. thew support service is only be email and not online
Store
My Store
Using app
5 months
Hey, Lilach from the Loox team here :) Our support team is available 24/7 via email, you can always reach out to us! Here's our email address: [email protected] In any case, I've personally reached out to you and I'd be happy to provide you with assistance!
Dec. 21, 2023
slows down site, made extremely difficult to cancel the subscription.
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. We built Loox with attention to our merchants’ store performance, and we utilize a CDN (content delivery network) to serve scripts and photos. In addition, Loox only starts loading after the page is fully loaded and ready for customers to use (this includes all scripts and photos). I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Dec. 4, 2023
having trouble setting ioyt up
Hey, Tal from the Loox team here :) Our support team is available 24/7 and always happy to help! I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Nov. 6, 2023
Estou tendo problemas ao importar avaliações da aliexpress, pois está se misturando com outras avaliações. Uma bagunça. Gsotaria de suporte. Não encontrei
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’ve reached out to you privately through our support, and I'm here to make sure we get this sorted out together :)
Oct. 14, 2023
Deixou passar comentários negativos mesmo eu colocando para deixar passar apenas de 5 estrelas, prejudicou bastante minhas vendas.
Sept. 12, 2023
Hey, Lilach from the Loox team here :) I would be happy to better understand what you are experiencing on your end. Our support team is available 24/7 and always happy to provide you with assistance! I've reached out to you privately, and I'll gladly assist with your case.
April 4, 2023
O app pelo que li deve ser bom, mais todos dizem que d para traduzir para o português mais infelizmente fiz de tudo e não consigo passar ele para o meu idioma português, então não consigo configurar como deveria vou exluir
Hey, Tamarry from the Loox team here :) I appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction. Loox currently supports the translation of all customer-facing widgets and emails in 19 different languages, including Portuguese. I would be happy to continue the conversation with you privately and have reached out via our Support.
March 24, 2023
good app but forces you to spend almost $100 per month on it. Totally stupid strategy. Im revoking access given to it.
Hey, Tamarry from the Loox team here :) I apologize for the confusion and I’m happy to help clear the air! Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan is designed for stores who are starting their journey and help them grow their business. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. I’ve personally reached out to you and be happy to see how we can assist.