Loox: Product Reviews App & AI
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Rating
4.8
feedback
7,510
chart
#398
All reviews
Review RSS Feed
Oct. 8, 2024
Ok so I was totally freaking out cause I couldn’t get the color of my reviews to be set properly on my site and Shany literally came to my rescue and literally went it to my site and totally fixed it. I can’t speak highly enough of this person or this app .. amazing A huge Mahalo (Thank you) on behalf of Royal Nugget Poker out here in Maui
June 25, 2025
I've trusted LOOX as my review solution for almost a year now, and they have always went above-and-beyond when things come up that need resolving on the "backend" of things. Their team is un-matched, and I'd like to give a special shoutout to Dolev & Laurence for handling everything. Only have great things to say about LOOX, because so far, that's all I've seen from them
Oct. 3, 2024
Do not install this app - there is no free tier so you have to subscribe - and when you do there is no where to unsubscribe - scam app - keeps billing even when you uninstall it - shopify support said to just find the app and go to their site to remove the billing ... funny when Loox does not provide any form of a customer billing portal ...
Hey there, Sara from the Loox team here :) Loox can be uninstalled at any time just like any other app by removing Loox from your Shopify apps menu. As soon as Loox is uninstalled, Shopify stops triggering new app charges. Sometimes, a pending app charge that was triggered before you uninstalled Loox may still appear on your invoice. I've reached out to you via email regarding your refund, and look forward to providing you with additional assistance there!
Oct. 2, 2024
When I started using loox they were amazing and always willing to help. The last customer service experience left me baffled, and I ended up canceling and moving to another review app.
Hey, Rotem from the Loox team here. I'm truly sorry to hear about your recent experience with our support. We take pride in our support, and I would love to have the chance to make it right. I have contacted you privately, and I would be more than happy to help you resolve any issues.
Oct. 4, 2024
It's a good app with quick and I've got an effective customer service from Liz.
Oct. 1, 2024
Have been using it for almost 3 months now and love the functionality and the easy to use buttons. Has definitely boosted my sales ever since i have implemented it!!
Nov. 12, 2025
Sara and Amit always provide excellent customer support whenever I reach out. Thank you both very much!