Loox ‑ Product Reviews App
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too expensive
Hey, thank you for your feedback! I'm sorry to hear that our pricing package wasn't up to your expectations. We offer various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. I’ve reached out via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient - we’re here to help.
Widgets are glitchy; I find myself having to deactivate and reinstall a widget so the settings can reset. For example, deselecting 'show thumbnail' on the pop up widget doesn't work, or making small updates to other widgets. I found it annoying that you can't make email marketing a requirement to receive the discount with the onsite referral widget. The customer service is strange; I was wondering if I was speaking to bots. They completely misunderstand my question or ignore it altogether. I installed Klaviyo and cannot find that Loox integrates with them. I emailed Loox and they ignored that question and went on to a different one. I appreciate how modern the widgets are and how easy to use the app is, including customization features. But when I compare it to judge.me, I can't help but feel like I'm paying significantly more just for something "prettier."
Hey, Rotem from the Loox team here. Thanks for sharing your feedback. I'm truly sorry to hear about your recent experience with our product and our support. I would love to have the chance to make it right and help with any unresolved issues. I have contacted you privately, and I would be more than happy to continue the conversation there.
Great support from Jodel and a great app which works nicely.
Ayuda mucho a que mis clientes puedan expresar la calidad y satisfacción de nuestros productos.
É um App que tem muitas funcionalidades, desde avalição de produtos na loja online até integração com outros Apps. Por isso, preferimos aderir ao Loox Pro para dar-nos todas as funcionalidades. Experimenta, e verás o sua loja em outros níveis.
Happy with how it works, and great customer support, answer all questions very fast.
Excelente aplicacion y muy facil de configurar
Great install, super nice walk through and simple.
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