Loox ‑ Product Reviews App
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Signed up for a $40/month plan. Find out they changed their plan structure and have been charging us $120 a month WITHOUT NOTICE. How is this allowed? UPDATE I see the response below and I just want to address some things: I now understand that it wasn't a plan change, but my misunderstanding of the fee structure and "usage charges". I wrongly assumed that for $40/month we'd get more than 300 emails, considering other services provide thousands of email sends for the same price. The plan in question has now been updated to be based on orders instead email sends, a change that feels even less user friendly than before. As for the assertion that said structure is built to "provide great return on investment", clearly we disagree as I wouldn't have left this review if I felt that $120/month was justified for the service we were getting.
Hey, Arielle from the Loox team here. I understand it's stressful to get a charge you weren't expecting. The plan and its pricing were presented and approved by your team, and no money whatsoever was taken without prior approval of the plan's terms. Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription. Since our plans are designed to grow with you, they include additional charges based on your monthly usage of the system. The charges you are referring to are usage fees, which were triggered as mentioned in the subscription's terms. We completely understand that costs are a big part of every merchant's decision about which apps to use, and we've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you personally to explain the situation further and to help find a resolution with you.
Super easy to use and set up. I am transferring over from Shopify Review App and the process was quick and easy
Thanks so much, Aya. You helped me with problems I was having with the review display. Wow! prompt service.
Ellison provided great customer service - took care of my issue and solved it for me.
Very user friendly and helpful.
fantastic, amazing customer service
Chester responded to my support request quickly and resolved my query in a very professional manner. With a support team like this it is nice to have an application like Loox in my online store. Super grateful!
Great app with excellent support - Chester went above and beyond to resolve my question - Many thanks!
Works pretty well! I'm looking forward them adding a few more features.
Very easy to install and set up. Much simplier and streamlined than any other app I have used. Love how easy it was to import the Shopify product reviews.
Aplikace funguje bezvadně, je velmi lehce nastavitelná a intuitivní, můžete si upravit mnoho věcí dle vašich požadavků :)
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