Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,209
chart
#521
All reviews
Review RSS Feed
Nov. 3, 2022
Really good and fast support from Jemuel. They helped me implement code in my store in a matter of hours.
Nov. 2, 2022
Great customer support by Jodel, Customer Support Team Lead. We solved the issue in no time so thanks a lot!
Nov. 2, 2022
I used this app to help me convert is its brilliant just brilliant the referral programme i can see is going be a game changer.
Nov. 2, 2022
Perfect service, perfect app - highly recommended! For me it's the best app for reviews! Thanks to David and to all staff.
Nov. 1, 2022
Excelente app para que os clientes possam colocar a sua avaliação. Estas provas sociais são importantes para que novos clientes venham.
Nov. 1, 2022
Laurence was very helpful. He was very quick to respond to my emails and helped me to solve the issue I was having. Thank you.
Oct. 31, 2022
Loox is an amazing app and It integrates easily with my Shopify store. I would definitely recommend.
Oct. 30, 2022
I just installed it and there is so much to it, but it was SUPER easy. I'm excited to have all these automations to improve the customer experience and increase conversions.
Oct. 30, 2022
This app is easy to use, easy to setup. Easy to do the review job. I will recommend to anyone. Thank you
Oct. 30, 2022
Easy to use and import reviews! Although I'm just starting to use, so far it's been easy and straight forward. hope to see positive results!
Sept. 24, 2025
I love this app, they has good customer service !! very quick service response and very helpful !! Thank you very much!
Oct. 29, 2022
Fantastic app - great to collect and show reviews. The social validation substantially improved our conversion rate. Highly recommend.
Oct. 28, 2022
I absolutely love this app. Perfect and easy to use. I love that my customers can leave me a product review and photo. I would highly recommend this app for your web store.
Oct. 28, 2022
Big thanks to Jodel M. for his help, he was great at understanding what I was talking about and helping me set it up!
Oct. 28, 2022
Fast support from Aya regarding the way the dates display - turns out its already well programmed out the box so USA gets mm/dd/yyyy and UK gets dd/mm/yyyy. Nicely done :)
May 1, 2024
Outstanding app and customer service/support! I couldn't be more impressed. It's very intuitive, easy to use, and I have gotten very swift answers from support! Jemuel was amazing in solving my recent issue. It was resolved on the first attempt, and actually, within minutes of me opening the ticket!
Oct. 27, 2022
I just installed the app and am still exploring all the available options. That being said, it's really intuitive and easy to use compared to the previous reviews app I was using. I had a few questions I couldn't find the answers to and reached out to customer support. Jemuel responded within minutes and assisted me right away. I was able to transition from Stamped.io to Loox within minutes. I've used many apps over the years and by far this was the best and the speediest customer support I've ever received. Thank you for making the transition so effortless!
Oct. 27, 2022
The app is great, and their customer service is even better! Both Sapir and Josh were absolutely wonderful to work with, and helped us implement a few customizations that made a big difference on our site. They always responded quickly and were very helpful. Awesome team!
Oct. 27, 2022
There are a few things to criticise about the app, such as: the pricing, the lack of support for custom CSS, the integration via iFrame, which is somewhat outdated, the bad Mail templates and a few other issues that competitors do better. But: the developers has contacted us in the meantime and asked about the change requests and the criticism. We find this very positive. When the changes come, we will gladly change our rating as well ...
Hey, Sapir from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Keeping the app user-friendly and easy to use, we offer many customization options that are easier to use, but might not offer full custom CSS. We have released a lot of features in recent years, including various customization options for both displaying reviews and collecting reviews via email, which I could see you have not implemented in your account yet. I’d be more than happy to help you find customizations that work for your brand. In regards to cropping Images, Loox does not support changing customers’ reviews, hence editing the customers' photos in this manner is not possible. In any case, I've personally reached out to you through our support email to elaborate further on a few of our available features.