Loox: Product Reviews App & AI
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Rating
4.8
feedback
7,573
chart
#507
All reviews
Review RSS Feed
May 31, 2021
Needed a product reviews app and Loox does the job well. But the highlight is definitely the customer service team (shout out Jemuel), incredibly fast turnaround time and more than happy to address any issues with no complaints. I'm sure that even if I do encounter an issue with Loox in the future, the customer service team will be on hand to address anyway :)
May 31, 2021
Super easy to install, reviews look great on the page. Easy to request reviews. Great support team.
June 1, 2021
I initially rated this app with 5 stars bc it has so much to offer and I had a great initial impression. However, I’ve since needed assistance with a small change (updating reviews to sort from oldest to newest instead of vice versa), but I have only received generic responses telling me that they have forwarded my concerns to the developer of the app and that they don’t know if it’ll happen and cannot assist any further. This is disappointing since I know it is likely a quick change in the coding for someone with the know-how. I’m afraid this app may have become too big to have the time to help with individual needs or requests. I will update this review again to reflect accurately if I receive a new update or any assistance. Update: The Loox Team proved my previous statement to be incredibly wrong. They went above and beyond to help assist me with the issue I was having and sent many follow-up emails to ensure I was satisfied with the results after their changes. If you're considering getting this app... DO IT! Best app I've added to my store in 4+ years of being in business.
Hey, Dor from the Loox team here :) We recently launched an update to the reviews widget that allows several sorting options (including newest first). This update was included to allow more options for your customers to see all your store's reviews and reflect feedback on your products in the most transparent way. Further sorting options like the one you suggested is something we are still considering for future updates but will take time to develop. Please note that there are many factors to consider when adding features and capabilities to our app and services, and for that reason, we cannot guarantee an ETA as to when, if at all, certain features will be released. However, I'll be more than happy to help you out with your specific request. I contacted your privately to further discuss what we can do to help you out here, so look out for an email from the team!
May 28, 2021
Really like the options from this app and easy to download reviews file from other stores to shopify!
May 28, 2021
This is very simple yet powerful app. I recommend all the beginner use this app especially selling fashion products
Nov. 18, 2024
Love it. Amazing app, has really helped us collect reviews and photos! AWESOME customer service from Jemuel, and a few times over the years, whenever we had questions! That is so wonderful, to actually get friendly and super helpful support when you need it. Thank you!!
May 26, 2021
I have just started to use this app and so far so good. I needed some help to add the codes to my Shopify Theme. Loox support team was very helpful and they installed the codes for me very quickly.
May 26, 2021
This is one of the best apps I have ever purchased in the Shopify App store. It adds tremendous value, is easy to use, and looks great. I am also impressed by the updates they seem to do periodically.
May 26, 2021
Wonderful app and wonderfull support. Increased my sales any doubt with this app. Plenty recommand !
May 25, 2021
Muy completa, facíl de elegir las opciones al instalar la app dando una agradable presentación con las calificaciones en nuestra pagína web. La recomiendo ampliamente
May 25, 2021
Works really well! Find it really helpful for customers to get an idea of fit & feel of the products.
May 24, 2021
So far the app is pretty great. It's easy to use and understand and I think it will help out my small business.
May 24, 2021
Fantastic app, really easy to install, doubled or product reviews we have been collecting for over a year in a week! To notch
May 21, 2021
Great app, reviews are the lifeblood on any online store and Loox, really makes the process simple...
May 21, 2021
I thought the app was good enough to help me to get more real review from real customer the product review were happy
May 21, 2021
CAROBOU uses this app to get reviews which show confidence in the world's best premium organic carob products.
May 20, 2021
Great support! I don't have much coding knowledge and got stuck to add star ratings at where I wanted to place but they solved very quickly. Trustworthy app provider and wonderful staff. Thank you, Loox & Channelle.
Feb. 21, 2022
This app is perfect and as help me a lot on my website. it made my website more trusted by customers. I had an issue and it was resolved quickly
May 18, 2021
This app is super handy, just on the beginner package and for me, it's the perfect fit for a smaller business.
May 18, 2021
the app is very good,Very convenient to operate, very efficient, much faster than manual upload,like to use it.