Loox: Product Reviews App & AI
Don't settle. Convert with visual reviews, superpowered by AI.
Rating
4.8
feedback
7,580
chart
#502
All reviews
Review RSS Feed
March 1, 2021
Super app for testimonials and great good mooded support! Seems quite effective for getting our customers to leave testimonials.
March 1, 2021
Great way of adding displaying reviews. And the support team were really helpful in customising display on my product page. Thanks!
Feb. 26, 2021
great so far no complaints. .......... just have to figure out the navigation and ill be set is a lot of work
Feb. 26, 2021
I think Loox Product Reviews App is one of the best shopify app for reviews for your store. I been using it for years now. The support team is just awesome!
Feb. 26, 2021
A1 customer service. I asked a question late at night, not expecting an answer, and was answered in about 20 minutes. I highly recommend Loox to anyone looking for a review app.
Feb. 25, 2021
So far everything is good. Would like to have a SMSBump integration And the possibility to edit imported reviews wich display incorectly.
Feb. 25, 2021
Love this app! It is expensive but I feel it is totally worth it. My customers love the coupon codes for just posting reviews.
Feb. 25, 2021
I've been using this app and it absolutely helps and gives other customers an opportunity to learn about the product before they buy it.
Feb. 25, 2021
I do not know why this app has so many 5 stars. Customer service is horrendous. I had high hopes for this, but it's awful. They have a support "chat" feature, but they have a disclaimer up top that it may take a few hours for a response. First, I downloaded the app and the 'auto integration' did not work. I did not see the reviews on my site and could not find the code in my theme. I had to ask the support team where the code was. They needed admin access before they could help me. I was reluctant, but hey - they need some kind of access to give support, so I gave them admin access. Chanelle, the support team member, went ahead and made changes without telling me first and said the issue was fixed. I went on my site and saw that she did add the review section, but it was way outside of the template margins so it looked terrible. I went back and told her to not make changes on my behalf and just tell me what needs to be done and I will do it myself. I asked for this to be undone and to give me proper instructions on how to implement the reviews. Jemuel was the next tech support to come into the conversation and he was great. Gave me exactly what was needed and it worked out. I then went ahead to put in some test reviews to get a feel of what it would look like. Took over 10 minutes for the reviews to show up (and I had auto post for 5 star reviews). I asked the support chat if this was normal and that my review wasn't showing up. Ten minutes later it posted to the site, so then I updated the support chat. I told them never mind, the test post just took some time to appear all is good and working. Then Chanelle comes back and said she has reassigned my review on the product. First, I dont even know what that means and secondly, I never asked for that. So I asked her what she actually did. No response. I then try to delete my test post and it doesn't delete. It is gone from my dashboard but is stuck on my product page. I go back to the chat and ask what happened, why it's not deleting, and if I can get some kind of response quickly. At this point I ask to speak directly with Jemuel because he was great. Jemeule comes back 20 minutes later and says he doesn't know why it was reassigned and doesn't see the post deleting so he has to escalate to the Tier2 Support Team. At this point I went into my code editor, deleted the Loox code, and deleted the app. If it is this complicated to simply get this app up and running I dont even want the headache of managing this with actual reviews on the page. Maybe this app used to be good, but whoever they hired for support needs to be re-trained.
Hey, Yishai from the Loox team here. I'm truly sorry to hear about that experience. Customer support and satisfaction are our top priority at Loox, we offer 24/7 email support and answer all emails as soon as possible, and always within a few hours. Looking at our support interaction, it seems like there was certainly some miscommunication. We only ever make changes on stores at the request of the merchant, however, in this case, there were some misunderstandings which we apologize for - we should have done a better job explaining the changes we're making. To clarify a bit about re-assigning reviews, this means updating which product the review is linked to. This option exists if, for example, the review includes out-dated product information or appears on an incorrect product. I want to stress that this does not affect the store in any way aside from making sure reviews appear on the correct products. Reviews and other elements on the page are saved on your browser cache which could cause changes not to be seen unless you explicitly refresh your cache. This explains the delay you experienced when making changes in your reviews. With all that said, we have also reached out to you privately to address the other concerns mentioned, please look out for an email from the Loox Support team.
Feb. 24, 2021
Loox customer support is A+. I emailed them expecting a canned response but instead received extremely useful info and even had one of their developers log into my theme to fix an error that Google found.
Feb. 23, 2021
Easy to use, a lot of features are included and the support service is amazing ! I definitely recommended this app
Feb. 23, 2021
Super happy with Loox so far. Very pleased with the easy-to-adjust automations and the fact that it allows for "free sends" to seed a foundation of reviews from past customers. Excellent touch.
Feb. 23, 2021
Great APP with Great features i recommend it , reviews are so important for any brand and loox help you display theme the best way
March 9, 2021
Very easy to use and useful to build trust in your online shop, reactivity of the support team, I recommend the app
Using app
17 days
Total reviews
1
Average rating
5.0
Feb. 21, 2021
This app is such a great addition for my business! Highly recommend for any other business as this has helped drive my sales up!
Nov. 4, 2025
I've been using Loox for over four years now in my Shopify store. Yesterday, Monday, I noticed a problem: The "View Product" thumbnail in the review didn't redirect me to the product page. Instead, it took me to my homepage. I contacted support (Omer and his team) and in less than 24 hours they had everything working perfectly. Thanks so very much guys, Danilo Salvo, FFD
Feb. 18, 2021
I wish I could give higher than a five star rating. I contacted Loox for assistance with my website reviews and they replied immediately and solved the issue for me in minutes that my very expensive 'web dev' team told me 'couldn't be done.' So impressed with the service, politeness and efficiency and will be recommending loox to everyone in future. Thank you so much for assisting our small business and taking a lot of stress away from me by stepping in to make the change we required.
Feb. 17, 2021
I have had a bunch of people review almost immediately after I added the app. I absolutely love this the app! I'm so excited that the referral program was added!
Feb. 17, 2021
Been using these guys for a while now, and although there are a few functions i'd prefer to be included in the starter package (like reminder emails) it has everything i need. Customer service is also top notch.