Loox ‑ Product Reviews App
All reviews
very helpful, I can't wait to see the results on conversions and hope this is the right tool to boost my business'!
I've only just loaded it up today and I think I really like it already. It's a little complicated or different for me, but that's because it's got heaps of functionality. Luckily when I couldn't figure it out myself I received near real-time assistance from the team. Glad I changed from my other supplier. They were also doing a great job but I think this will generate better result. Thanks guys.
Thank you! ABAVAS winery from Latvia
awesome app, would be good if it automatically synced with google as setting that up is a slight inconvenience
I needed some initial help with my setup and got a really quick and helpful support! Thanks Jemuel for your promt replies!
Perfect! Best Review App out there! We love it and it helps our brand get much more attention! Try it yourself!
Loox makes it easy for us to keep up with, and respond to customer reviews. We would recommend this service to everyone!
Easy to use so far so good compared to other apps on Shopify, would recommend. User Friendly as well!
Useful app, good for reviews, integrates easily into app. Tbh only filling this review in because its annoying popping up asking me to review,.
Seriously good for the price and super easy to use. Amazing. Thanks a lot! I have looked at many other platorms and this ticks all the boxes
So far so good. Quick set up. Just what I needed. Was looking for the easiest way to capture reviews to show social proof on my site. I appreciate the widget version that sits in the corner of my homepage. I look forward to having enough reviews to change over to the grid view.
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Chester was a huge help! I was a little confused about one part of getting our theme set up, and instead of spending a bunch time trying to figure it out, Chester took care of it in just a couple of minutes. Thank you!
What we were looking for, it suits our needs. The referral program is very interesting. The rest works as expected. EDIT: Overall, we’re happy with many aspects of the platform. However, a key limitation is that the photo review discount cannot be conditioned based on the product or category purchased. Whether a customer buys a low-cost item or a high-ticket product, they receive the same €20 discount. This lack of flexibility creates an imbalance for stores with very different price ranges. In addition, support hasn’t always fully understood our requests, which has made resolving this issue more difficult. Because of this, we are starting to explore alternative solutions.
Thank you for taking the time to share your feedback. We’re glad to hear you’re happy with Loox. That said, I'm sorry we missed the mark with our support. We aim to provide top-notch service, so it's disappointing to know we fell short this time. We’ve followed up with you privately to discuss your options for discounts in more detail. Our support team is available 24/7 and happy to assist!
I am not tech savvy at all! And I was having such a hard time figuring out how to add star ratings to my home page and collections page. I reached out to their support team, and Rain was super helpful from start to finish. The star ratings was added on the same day the request was made! 10/10 :)
Está muy muy bien y ayuda mucho a vender y reputación de la marca. Seleccionas, filtras, muy muy bien.
Chester, He was completely amazing, he helped us fix our problems literally within minutes of us sending him the staff access. I truly appreciate the speedy response. Chester, The best,
Great service and support from the Loox support team today getting my reviews page up and running, special thanks to IIan for his help and guidance today.
Great app, an important addition to the store. Nice automation. Had uploaded my old orders and and more than 4500 requests got triggered costing us more than $600. Ilan, was quick to resolve the query and refunded us the entire amount without us even asking. Great team and customer support. Really appreciate their honesty and promptness to solve the issue.
Thanks, Rain from customer service, for fixing a feature that stopped working after I changed the theme.
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