Loox ‑ Product Reviews App
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I absolutely LOVE what Loox provide! Super easy to setup with amazing design to fit into my online store. Customer support is extremely helpful and very responsive. If you are considering adding customer reviews to your website, look no more... use Loox!!!
I feel like it's starting to get pricey. Having to pay extra for 300 orders seems heavy. I had orders coming in from another marketplace and they wanted to stop letting me offer the Loox Photo Review discounts to my shopify customers. They kept asking me to upgrade. It's annoying, what do Walmart sales have to do with my shopify Product Review service? I'm looking to add value to my Shopify store, so sales outside of Shopify should not be increasing my fees for my webstore.
Hey, David from the Loox team here :) I would like to apologize for any confusion that might have occurred, and I’m happy to help clear the air! Generally speaking, Loox offers plans that were built to match all types of businesses sizes, and our pricing model is designed for a high ROI. If you have any question in regards to how your Loox Plan can help you increase your store’s income, and how it can help you increase your growing collection of customers, feel free to respond to our private message! We will be more than happy to help :)
Really impressed with your fast service. Thanks Rain and the team.
Very helpful support team. Best review app so far. It helped us to increase our conversions. Highly recommended!
Me encanta, genera confianza a los clientes cuando ven recomendaciones de cada producto de una persona que y compró.
Great app. Great customer service; very helpful. We are getting great responses and very positive reviews.
Amo esta aplicación, la acabo de instalar y aun no comienzo a recibir mis reseñas, pero espero es muy fácil de manejar.
Love getting my customer feedback! The app was so easy to install and I love how the reviews look on my website.
Best app to automatically gather and post reviews! Love the way you can customize the email send to my customers and the way the reviews are displayed in my online pet store.
This app has been so helpful! I highly recommend it to anyone. We have gotten great reviews which has been very helpful for our website.
Love having the reviews and pictures from my customers added to my website. It allows my customers to be more involved with my company-which I'm grateful for! Highly recommend adding LOOX to your store.
We have been using this app for to collect reviews for our website www.nailsmailed.com and we have loved it! It is so nice that people can leave pictures with their reviews. Such a great app!
This helps me manage my store and customers love it! this is a great product if you are trying to take your shop to the next level I love all of the integration tools and the ability to sift out the reviews which are not really related to the product. Bravo!
This app is amazing! Our customers are free to share their thoughts and experiences working with us and has helped conversion rates out a ton.
Hidden fees, after I checked all the fees for the last months I realised that the app was charging me $300-$400 monthly with the Growth plan $39.99, they don't show in the first place that you pay $40 per 300 email requests. You can only see those fees somewhere hidden in their app . Very bad tactic. I will request a refund from Shopify as well. They have stolen more than $2000 in total from me.
Hey, Josh from the Loox team here :) I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. I want to assure you that Loox cannot, on a technical level, add any hidden fees on our subscription plans available. Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. You can also find this outlined on your Plan Selection page, our website, as well as the Shopify app store. This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use. This means that during slower months you automatically pay less. Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. I’ve personally reached out to you and am happy to continue the conversation with you privately.
Very easy to install. The reviews look great on my site and it also imported my old reviews which was really helpful.
They offer great customer support. They helped me fix my issues quickly and without downtime. Thank you Loox!
The support is 10/10, I got a competent answer very quickly and my problem was fixed directly, I am very satisfied. Now the Loox app works for me without any problems. Thanks to Josh and Chester! ;)
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Nul ! Impossible de vous contacter donc je laisse un avis. Je ne peux pas accéder à la gestion des mes avis si je ne paie pas 39$ Ok je ne peux plus recevoir d'avis supplémentaire si je ne paie pas, mais laissez nous au moins gérer des avis déjà présent sur la boutique.. Je paie 9$ par mois pour rien car je ne peux plus rien gérer tant que je paie par 39$ ... Je vais chez judge.me 14,9$ par mois en prix fixe et sans augmentation, car je ne comprend pas vos prix 39$ PUIS 599$ pour des avis c'est pas possible...
Hey, Josh from the Loox team here :) I would be more than happy to help you here and try to address your frustrations. Our Beginner plan is designed for stores who are starting their journey and help them grow their business. In fact, we offer various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. In any case, our support team is available 24/7 and always happy to help! I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.
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