Loox ‑ Product Reviews App
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I have been using loox for a long time, they automatically changed my plan twice to upgrade me from $14.99 to $34.99, I only found out about this loophole when I saw my bill, they upgraded my plan without my consent, this time I found out they upgraded my plan again, I tried to contact them to change it, they didn't reply to my emails for a week after they changed it, I asked Why is there a $9.99 plan now and why can't I even get back to customers when I use the premium plan, no one gives me an answer, no matter how much you contact no one will get back to you. I just think they gave someone a benefit for someone else to write them a 5 star feedback, I have been using it for a long time and am very angry. I hope you don't join this scam.
Hey, Josh from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to clarify what's going on. Shopify requires explicit merchant consent when selecting an app's subscription plan. Loox cannot, on a technical level, change your subscription plan ever. From your account history, I can see that you changed your plan several times over the course of your history with Loox. I can also see that you reached out to us regarding these changes and that we responded within a few hours to each email. I personally called you today to try and speak with you and help address any of your confusion. During our call, you expressed that you did not wish to speak and provided me with an additional email so that we could be in contact. I immediately emailed you following our call with an explanation of what was happening and, once again, address your concerns. I would be happy to schedule a time and discuss your current subscription. I have sent you my personal link for us to work together and answer all of your questions.
This app is just amazing. I switched from another app that did the job, but Loox takes everything to a higher level. Reviews look amazing and customers love to add pictures of their items! My only minor complaint is the surprising inability to set a minimum purchase amount for a fixed rate discount.
Super easy to install, and get started. We were using another platform which costs 12x more. We've been using that platform for about 3 years and only collected two photo reviews. We've been using Loox for about 2 months, and already have at least 10 photo reviews, and customers are faster to review than before.
The customer service is excellent. They allow me to post photo/video reviews at a lower rate than Yotpo, Stamped.io and some other review apps. Plus I look forward to seeing results from their referral program.
Great customer service as usual, crucial app if you want to grow your store. Needed assistance with technical stuff and got help within few hours.
Great app but more than that the customer service is just awesome. Abby was so helpful with my enquiries and super quick to respond as well. Thoroughly recommend!
La mejor aplicación para recopilar reseñas con contenido visual de respaldo. Funciona muy bien y el sistema de planes es justo para ir creciendo a la par del negocio.
Been using the app for over a year, worked pretty well for me until I hit a snag - but their customer service is top notch, fast and efficient.
Excelente la verdad que cerro por todos lados. Brinda seguridad al usuario que navega un sitio y ve reseñas sobre los productos.
Very good! The app gives good trust to our customers and the app looks very good. We reccomend this app to everyone 10/10
Customer service has been great with this app. I've needed some assistance twice and each time they were very quick to respond and resolved my issue right away.
Thanks Amit T for the problem that i lived about videos on reviews. Amit solved my problem quickly. Thanks again.
Jemuel was such a big help! He took care of my issue in under an hour. Love this app. It's been great for our eCommerce store
I accidentally deleted all reviews. Abby of the loox team helped me restore all reviews in a short time and saved my shop! Thank you loox team!
Awesome app. Really helps you to get those extra reviews. Well integrated and easy to use. Worth every penny.
Really pleased with the experience so far. It's a great app and it's proving really useful. Thanks guys.
Great App! Love the easy features and the customer service is fantastic. Highly recommended. Helps with conversion
Very good app, I would definitely recommend this to anyone who is in the ecommerce business Team Y-NOT It helped us boost our sales but also tells us what product people like or what products need a better quality control.
Massive fan of this app, they helped me install the star rating on our product pages too. David helps set this up for me with ease and was very fast and efficient as well. Overall a great app and really easy to use and the customer support is fast. On top of that the app is super fast too. 100% recommend this app and a massive thanks to David again, fast and professional.
I recommended this app by many shopify users. At first I didn't like the positioning of it on my website and Jodel was great help= I was able to complete what I needed in a timely manner!
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