Loox ‑ Product Reviews App
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This app charged me $99 every month for less than 100 emails. They never notice me about this to change plan. And their tech team is very unprofessional, the style and position of the review star kept being incorrect and I had to email them repeatedly to update it.
Hey, Yishai from the Loox team here - I'm so sorry your experience with Loox was not what you expected, I know how stressful it must be to receive charges that you were not expecting. It seems that a few months ago someone on your team moved to the $99.99/month plan which caused these charges to be triggered every 30-days. Please note that a Shopify app cannot change a charge without the store approving it, and an email from Shopify confirming the charge should have been sent at that time. No worries, we are going to work with you privately to sort this out ASAP. In regards to the star ratings on your store; it seems that this was caused by another app integrated with Loox, which we have already worked together to help you display the stars how you wish. This should no longer change as the other app corrected the behavior.
love the app. very useful and works well with our site........................................................................................................................................................
Love Loox! It was easy to set-up on our website and has worked flawlessly to gain customer feedback with Social Proof. Thanks to Jen C for the support!
I really love how this app helps my site. I never realized how vital reviews are and this app does it all and then some.
Great app overall. Seamless integration with our store and the customer support is there for you when you need help.
I absolutely love this app! It has really helped our sales. It has also provided insight into the other solutions our product offers our customers.
I am very happy with the app so far, although I think more options should be available on the Beginner plan.
Very easy to integrate and the reviews are formatted beautifully on various pages. Even switching to a new theme was easy. Great support too!
Much better than some of the alternatives so far even though I'm only one day in. Great interface and easy to use.
i really love loox it is easy to use and one of the best apps that integrate with my site with no issues. If really recommend loox to those who want a great experience from a solid app.
é muito importante obter avaliações dos nosso produtos, e dar um acompanhamento de pós-venda, coma LOOX isto é feito de forma automática.
I think it is only right that I leave a review of the app that gets me reviews! As a shopify store owner, conversion is everything and having especially video/ photo review functionality is imperative for this. With the added fact that these reviews literally dance around your store it has truly helped with my conversions and I would definitely recommend this app to those who are struggling to convert store sessions into actual sales. Its a yes from me.
This app does a great job of displaying my reviews and customer images. It is actively helping us sell to more customers.
scam app, I changed my plan from essential to growth this month and I don't know it cost me over $400, I am still able to access the app now but my review history are gone it need me to pay again, really really bad experience.
Hey, Josh from the Loox team here. I apologize for any confusion on the matter! I'd be happy to explain why you are seeing these charges. Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use. This means that during slower months you automatically pay less. In any case, Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. I see that you have recently uninstalled Loox which is preventing you from accessing the admin. I have reached out to you privately to better address your concerns. Please lookout for an email from our Support team.
i am not satisfied with this app, after a week, I can't upload my reviews, I have found support for several days, usually, I am replied the next day, they can't fix my problems, i am really exhausted and tired, so i decide to remove it although it has a lot of good features.
Hey, Josh from the Loox team here :) I'm sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve your issues. I have reached out to you privately to continue this conversation. Please look out for an email from our Support team.
We're using Loox to help increase reviews on our site and social proof from our buyers. Its been really easy to install and super user friendly.
The app and the team are very professional, with new integration and new features, products review is very important to build a trust
I love how Loox lets me automatically collect reviews and post them to my website, It helps me gain trust from potential customers and increases conversion. Love it.
is ok works good, but the price for Growth Plan is to big... and the entry level is to limitated....
There were a lot of problems. We were always paying, and the reviews suddenly disappeared .I don't know what the problem is, hope it can be adjusted as soon as possible
Hey, Lilach from the Loox team here :) I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
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