Loox ‑ Product Reviews App
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
21,500
chart
#239
All reviews
Rating Breakdown
Review RSS Feed
Jan. 15, 2024
je ne recommanderais pas cette application parce qu' il y a trop d information et difficile a comprendre
Hey, Rotem from the Loox team here. Thanks for sharing your experience. I would be more than happy to help you set up Loox on your store. I’ve reached out to you privately through our support. Our team is available 24/7 and always happy to help!
Jan. 10, 2024
I used the app for about 7 days then canceled the plan and uninstalled the app. Almost 7 days later and I get a charge for $50 from loox.
Jan. 10, 2024
Useless app and very very expensive, Charged me double. There are many free apps available better than this.
Hey, Lilach from the Loox team here :) Generally speaking, Shopify manages all app charges and billing cycles according to their policy. I'd be happy to dig deeper into this. I've personally reached out to you regarding the charges you see from your end!
Jan. 9, 2024
NO NEED
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. It seems like you uninstalled us before we had a chance to assist you. In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
Dec. 30, 2023
Kedves loox egyáltalán nem értem miért kell olyan változtatásokat eszközölni hogy ne lehessen testreszabni az appot, és ez engem nagyon dühít. A beállításokban szinte semmit nem találok meg mert nincs is beállítás
Hey, Ilan from the Loox team here! I just wanted to touch base and send a quick follow-up regarding the review you left. We have upgraded our menu to offer better navigation through Shopify, on the main navigation menu at the left side bar. I sent you a personal message with screenshots and will be happy to take care of you in that email conversation to your full satisfaction. In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Dec. 26, 2023
Hey, Rotem from the Loox team here :) I wanted to let you know our support team is available 24/7 and always happy to assist you at [email protected]. I've reached out to you privately to better understand what you are experiencing.
Dec. 22, 2023
Don't use this APP. At the beginning, everything is FREE, then they put you into $19.99 plan. then after few months, there is a message pop up saying "You’ve reached the limit… Congratulations! Your business is doing well, and you have outgrown the Beginner plan, which is limited to 500 orders.", the new plan is more than double of the original plan. I am not going to pay $49.99/month. No WAY!!!
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Loox offers several different plans for stores of all sizes and needs. All our plans, including those for larger-scale stores, have an extremely high ROI. I’ve personally reached out to you so we can find the best solution for your store, and I am happy to continue the conversation with you privately.
Dec. 17, 2023
If i don't choose to upgrade the plan, then i couldn't get in the admin, all the reviews disappeared! Why? robber
Hey, Rotem from the Loox team here :) The Loox admin is accessible regardless of your plan. Our Beginner plan is designed for stores starting their journey and is meant to help them grow their business. Once your order volume grows, we recommend upgrading the plan so that Loox is better suited for your needs. Even if you choose not to upgrade your plan, your reviews and settings remain exactly the same. I can see your Loox reviews are still displayed on your store pages. I would be happy to understand better what you are experiencing on your end. I've reached out to you privately; please find our email in your inbox so we can continue the conversation from there. Please also know that our support team is available 24/7 and always ready to provide you with assistance!
Dec. 16, 2023
its doesnt work
Hey, Lilach from the Loox team here :) Once our widgets are added to your theme, they will automatically appear on your store's pages. I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Dec. 13, 2023
Cela ne fonctionne pas sur mon site shopify pour le moment
Store
Ma boutique
Using app
3 months
Hey, Ilan from the Loox team here :) I am sorry to hear about these difficulties. I have reached out to you through your email to help you set up the app as soon as possible. Our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Dec. 13, 2023
Note to those using the Scale version, LOOX has a potential charge when your order exceeds 300, there is an additional charge of up to $760, it gets expensive and even when I turned off the extra features, I was still overcharged . Their customer support is also not real time and you need to wait a long time for the issue to be resolved .
Nov. 29, 2023
Delete it sooner the better. if you grow the price will be extremly high, if you earn $1 per order, you see you reach 300 orders it will charge you at least $35 per month. which means 10% net profit this APP will take from you, crazing. and there is no way you could export the images if you want to unistall.
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect. You can export the reviews collected for your store, including the photos, directly from the app or through our support team. I have reached out to you privately through our support team in order to help you get those reviews, and I'll be happy to help solve any further issues you may have :)
Nov. 27, 2023
Nov. 25, 2023
nul, me fait payer un abonnement qu ej'ai pas . A FUIR
Hey, Tal from the Loox team here :) I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
Nov. 21, 2023
drama
Hey, Rotem from the Loox team here :) I would be happy to better understand what you are experiencing on your end. I've reached out to you privately, please find our email in your inbox so we can continue the conversation from there Please also know that our support team is available 24/7 and always ready to provide you with assistance!
Nov. 21, 2023
I had not yet installed this app properly,however it managed to add itself into my theme and show all my products as 1 star rated!!! There was no reviews on loox as I had not installed it yet. Be careful as I didn't notice for days that all my products looked as if they are badly rated, I don't understand why that would happen, really not good and has likely lost me a lot of sales during what is suposed to be the busiest time of year!!
Hey, Yishai from the Loox team here. What you are describing is very unusual. No elements should appear until you manually add them to your theme. I would really like to figure this out with you. I sent you an email to continue this conversation privately.
Nov. 17, 2023
Atrociously expensive for what they offer. No way to transfer reviews to other apps if you ever want to move. The only way you can get reviews is in excel format which is useless. For the amount they charge they should have a system to sync reviews across Google, Shopify store and social media. I paid them $35 every month for a year and then stopped because it is a waste of money.
Hey, Amit from Loox here. Please note that Loox offers plans to fit all business sizes and situations - from a small starting business to big brands selling worldwide. No worries, I've reached out to you privately and I'd be more than happy to work everything out with you and help you make the most out of Loox. Please find our message in your email inbox :)