Loox ‑ Visual Product Reviews
Convert more with an AI-powered, visual product reviews app
Rating
4.8
feedback
7,334
chart
#585
All reviews
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Feb. 5, 2025
Automatically change the plan to the one with higher price without our authorization
Hey, I’m sorry for any confusion here, and I’d be happy to help clear things up. You have full control over your Loox plan and can switch it anytime in your Loox admin. Since explicit merchant consent is required for any plan changes, we don’t have a way to update your plan on our end. I’ve sent you an email to go over your plan and make sure everything is sorted. Just reply whenever it’s convenient—we’re happy to help! Best, Sara from the Loox team
Jan. 12, 2025
Be carefull they take a lot of money for displaying only review, I have been charged 700 EURO A MONTH without any warning
Hey Mein Gebet GmbH, I’m sorry to hear that the recent charges came as a surprise. We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing, and within the app. While our focus is collecting and displaying reviews, our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases. I’ve reached out via email to help you find a plan that best suits your business scale. Please feel free to reply whenever it’s convenient—we’re here to help! Rotem from the Loox team
Jan. 8, 2025
Outrageous extra charges by number of orders without providing any value and awful customer service. I ended up paying 500 USD/month unexpectedly for a review widget. You can get the same functionality for 15/USD month.
Hey, I’m sorry to hear about your experience with our support team. I see that we responded to your latest inquiry but are still waiting to hear back from you. Regarding your subscription, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month, and we do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. Our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases. I’ve reached out via email to go over your plan options with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help! Best, Sara
Dec. 28, 2024
really unclear pricing structure therefore charged way too much and support is also no help
Hey there Bamtoo, We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. Our goal is to provide high value with tools that help you attract new customers, increase conversion, and encourage repeat purchases. I see that we've reached out to you previously to propose resolutions to your inquiries- and I’ve gone ahead and reached out via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help! Best, Sara from the Loox team
Dec. 19, 2024
1. In the invitation comment function, I set it to invite customers to comment 3 days after the "Delivery" of the order. I cannot know what the invitation comment email sent to the customer looks like, nor can I customize the content of the email. 2. There are no online customers. Support means that you encountered a problem at that time and could not solve it in time. You can only wait for the slow email contact. 3. Most functions do not have a preview function, which makes it difficult to use, such as testing to send preview emails, etc. I am going to change it. app, the key is this app The price quoted is not cheap, and many functions do not even provide the most basic guidance, which is very disappointing.
Hey, Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time. We’d love to hear more about what happened. I’ve sent you an email—please reply whenever it works for you, and we’ll do our best to help.
Dec. 13, 2024
Uninstalled it and got charged! Not sure how that happened. How do I even get ahold of someone from this company to rectify it??? Super frustrated.
Hey SAM Outfitters, it looks like Shopify had already triggered this app charge before you uninstalled Loox, since Shopify charges in advance. I've reached out to you via email about your refund, I look forward to resolving this together :) Best, Sara from the Loox team
Dec. 4, 2024
very bad survices
Hey French Factor, I’m sorry to hear about your experience with our support team. It looks like you may not be receiving the responses we've sent to your inquiries. I’ve reached out to you via email, and I look forward to sorting this out together! Best, Sara from the Loox team
Nov. 8, 2024
They are literally after your money once you pay to then they don´t even care, one of the worst app i am asking them to cancel my subscription and help me with the spreadsheet of my review they are not responding i sent them 10 emails no response at all. please use other free apps instead, Thank loox for spamming people
Hey, Tal from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
Nov. 3, 2024
facture alors que j'ai supprime l'abonnement
Hey, Arielle from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. I’ve personally reached out to you regarding your charge and am happy to continue the conversation with you privately.
Oct. 30, 2024
I'm beyond frustrated with Loox. Their customer support does not read any of the messages sent to them and just says they'll forward it to tier 2. I have been trying for two weeks to get downloadable versions of my video reviews and I have not been able to do so. When I reply to their emails both [email protected] and [email protected] both are bounced back and the support team does nothing to help me. So I have to continue booking support through the shopify app only to go in a viscous cycle. Its ridiculous with the amount of money they charge my brands for their review platform!
Hey, Rotem from the Loox team here. Thanks for sharing your experience. Our team reached out to you privately, and we're here to help get this sorted out.
June 18, 2025
This app was one of the best apps on shopify. Unfortunately there is a rather heinous promo code abuse functionality that has cost my company over 50,000. I have begged loox to help me and writing this review pains be but I feel it's the only way to get their attention and take my issue seriously. I will gladly take this review down the second I have been helped in turning off the referral program.
Hey, Thank you so much for taking the time to share your feedback. I’m sorry to hear about your recent experience with the referral program. Please know that we take your concerns seriously, and we’d love the chance to make things right. To clarify: even after the referral program is disabled, any discount codes that were previously created will remain active in your Shopify store. These need to be manually disabled from within Shopify’s 'Discounts' page. I’ve reached out to you via email with step-by-step guidance on how to deactivate those codes, along with answers to any questions you might have, and I would be happy to continue the conversation there and address any more of your concerns. Thanks, Amit from the Loox team
Dec. 14, 2024
I’m incredibly disappointed with Loox. Despite being on a paid plan, my reviews are not showing up, and this issue has been ongoing for weeks. I reached out to their support multiple times, but the responses have been completely unhelpful and dismissive. As a business owner, I rely on timely and effective support, and Loox has failed miserably in delivering that. After weeks of frustration, I’ve decided to uninstall the app. For the price I’m paying, I expected far better service and functionality. Terrible experience overall. Do not recommend.
Hey Gemories, We always aim to provide excellent support, and I’m sorry to hear we missed the mark this time. I see that we responded to your inquiry but are still waiting for a staff account so that we can take a closer look at what you're experiencing. If you’re open to it, please reply to the email we sent—we’d love the chance to make things right. Best, Sara from the Loox team
Aug. 17, 2025
too expensive
Hey, thank you for your feedback! I'm sorry to hear that our pricing package wasn't up to your expectations. We offer various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. I’ve reached out via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient - we’re here to help.
Oct. 9, 2024
I was in the middle of something don't interrupt like thattttt
Hey, Sara from the Loox team here. Thanks for your review, and sorry to hear our "rate us" bar was bothering you. I've gone ahead and removed this from your account for you. I've reached out to you via email to see how I can be of further assistance, I look forward to continuing the conversation there!
Oct. 3, 2024
Do not install this app - there is no free tier so you have to subscribe - and when you do there is no where to unsubscribe - scam app - keeps billing even when you uninstall it - shopify support said to just find the app and go to their site to remove the billing ... funny when Loox does not provide any form of a customer billing portal ...
Hey there, Sara from the Loox team here :) Loox can be uninstalled at any time just like any other app by removing Loox from your Shopify apps menu. As soon as Loox is uninstalled, Shopify stops triggering new app charges. Sometimes, a pending app charge that was triggered before you uninstalled Loox may still appear on your invoice. I've reached out to you via email regarding your refund, and look forward to providing you with additional assistance there!
Oct. 2, 2024
When I started using loox they were amazing and always willing to help. The last customer service experience left me baffled, and I ended up canceling and moving to another review app.
Hey, Rotem from the Loox team here. I'm truly sorry to hear about your recent experience with our support. We take pride in our support, and I would love to have the chance to make it right. I have contacted you privately, and I would be more than happy to help you resolve any issues.
Sept. 22, 2024
This app is messing with my Google Shopping conversion tracking. I don't recommend the upsell feature because it interferes with the conversion on the thank you page, since not all customers are visiting the thank you page after the upsell page appears.
Hey, Rotem from the Loox team here. Thank you for taking the time to share your experience with Loox. I have sent you a private message through our support. I'd be happy to assist you in setting up the Google Shopping integration and ensure that everything is in order on your Post-purchase Upsell feature settings.
Nov. 10, 2024
Loox is complete GARBAGE! overrated and overpriced. Please Read: #1 - BLOCKED FEATURES I subscribed to the basic plan, and as soon as you set it up, you realize they’ve restricted important 'advanced' features, locking you in. For instance, "delivery-based email timing is not currently supported on your Beginner Plan, it is available on the Scale and Unlimited Plans." This means if you’re not on the expensive plans, Loox forces you to guess the delivery times—you can’t send review requests when the customer actually receives the product. It’s so manipulative. #2 - BAD BUSINESS PRACTICES once you hit 100 email request, they just pull the plug on you! sent me this automated email: === Subject: [ACTION REQUIRED] Review request emails are not being sent Your Monthly Quota of Review Request Emails has Run Out! What does this mean? No more emails are being sent asking customers to review your products Satisfied customers are not being directed back to your store to buy again You are losing out on fresh reviews and repeat sales === Now you find yourself in a messy limbo, with some customers receiving review requests, but unable to respond. And you? You are now forced to pay at least $40/month to Loox just to resolve this issue. #3 - YOU ARE NOT THE BOSS The first non 5-star reviews i every recieved from a customer was because we sent too many review requests!!! While as a merchant, I strive to keep my customers as happy as possible - mistakes are inevitable and will 100% occur. For example a customer who leaves a 1-star review for a minor issue without first contacting trying to resolve. It's bound to happen to any merchant. What's frustrating is that even if you rectify the issue and satisfy the customer, Loox doesn’t allow you to update the rating or the review! If it’s a store review, you end up with an unjustified bad review on Google for everyone to see. It’s your store, you’re their customer paying good money for the tool, but they get to decide what's shown on your website! #4 - CHAOS AND NO IMMEDIATE SUPPORT Loox’s feature to incentivize customers to add images/videos with their reviews not only barely works, but it also creates massive chaos by adding bulk entries in your discounts list, one per customer... It's a nightmare. Moreover, Loox lacks chat support. If you encounter an issue, you need to send an email and wait hours or days for someone to respond. #5 - COMMODITY As someone who looks for premium solutions, especially for building trust with customers. Don’t be fooled by the UI; it's the same across all review apps. I recommend to anyone reading this to steer clear of Loox. Consider using Klaviyo, Vitals, or many other established apps with a review feature that provide far better features, control, and flexibility.
Hi, Sara from the Loox team here. Firstly, I’m truly sorry to hear that your experience with Loox didn’t meet your expectations. We take great pride in offering an app that provides great return on investment and attentive, high-quality support. Transparency is extremely important to us, which is why you can compare the available features and prices of all Loox plans on our pricing page so you know exactly which features are supported on whichever plan you choose. Please note that Loox never limits your ability to respond to a customer’s review. Loox is a Google partner, and as such, we comply with their Google's Guidelines which dictates that all reviews, no matter what their rating, must be included in your review feed. Review transparency is also a matter of review authenticity, which is very important to us. I’ve reached out to you via email to continue the conversation there.
Aug. 23, 2024
i would like to rate even lower but i cant
Hey, Shany from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’ve contacted you privately through our support and am here to ensure we get this sorted out together.
Aug. 20, 2024
Loox has become a very frustrating experience with their 500 order limit and false statements about the plan working the exact same after the 500 limit is reached. If you start out on their Beginner plan you will eventually end up with the same issue we are having. Loox seems to assume every company has unlimited VC money to spend or is on a vertical growth trajectory. We are averaging around 2-3 reviews per month with Loox on 60-90 orders of a Made in the USA item. Because we passed their ridiculous lifetime 500 order limit on the Beginner plan they have degraded their service despite still paying monthly for it to force an upgrade. With our order volume Loox will cost at best 38 cents per order or almost two percent of our Revenue minus COGS. This is the same cost as Shopify which provides an astronomically higher value. They won't listen and yes they did offer a discount but its still not enough to warrant not switching to Omnisend Reviews which would cost us $0 extra to start using. I don't want to write this review but after being lied to about the software working and "I could stay on the beginner plan" but yet everyone when we have an issue with the software not working tells me you need to upgrade. They are simply just pushing us away. I have exchanged email after email with them about this concern and they don't seem to care.
Hey, Tal from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. Loox offers several different plans for stores of all sizes and needs. Our Beginner plan is designed to be the first step for stores that are starting their journey. Our review solution helps merchants scale and grow their business by collecting UGC and increasing their sales as a result of better social proof. We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment for merchants at any stage. In any case, our support team is available 24/7 and always happy to help.