Loox ‑ Product Reviews App
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Bad customer support. I have email them over 5 times how can I have English and Greek language in the App and their responses are not giving solutions, im wondering if they even read our messages. Good app, awful support. Brrrrrrr
Hey, I’m sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time. If you’re open to it, please reply to the email we sent—we’d love the chance to make things right.
i am happy i got my reviews set up thanks to Ed G
They're scammers, charge you extra and don't inform you. if you try to export your reviews, they ask you to upgrade plan. Use Judge.me instead.
Hi, thank you for taking the time to share your feedback. I’m sorry to hear that the recent charge came as a surprise. We always aim to keep our pricing transparent, with details available on our website, Shopify App Store listing, and within the app. Regarding exporting your reviews, I can see that my colleague has already replied to your email with instructions and attached your reviews file. I’ve also reached out to you directly via email so we can help resolve this for you. Please feel free to reply whenever it’s convenient. We’d truly appreciate the opportunity to assist further.
too expensive. I don't know why these review apps are too expensive. They should be affordable. People who are not established cannot afford the prices.
Hey, I'm sorry if our pricing wasn't quite what you were looking for. We’ve designed several pricing tiers, including our affordable Beginner plan, to support businesses at different growth stages. Loox quickly delivers high value by helping you gather impactful reviews, boosting conversion, increasing retention, and driving referrals. If you have any questions about our plans or need help finding the best fit, feel free to reach out—our support team is available 24/7 and happy to assist! Thanks, Arielle from the Loox team
worst app ever with bad customer support, have been a loyal customer for 1 year. When my no. of orders started to finally increase got no support from your team kept getting the same email, hidden charges were there using other review apps now
Hey, Thank you for your feedback, and I’m sorry that was your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark. If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right. Thanks, Amit from the Loox team
Don`t go with loox, was great before, but now is too expensive, you can judge me but if you got 1000 orders on your website, 100$ is just the beggingn bill
Hey, I’m sorry to hear that the recent charge came as a surprise. We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing, and within the app. Our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases. I’ve reached out via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help!"
They overcharge you and have no way to downgrade for smaller shops. The Loox subscription costs more than the shopify subscription
Hey, Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped. Loox offers several different plans for stores at different stages of their Shopify journey. I'm glad you were able to downgrade to a plan that better suits your store's needs. I’ve reached out to you via email and would be happy to continue the conversation there and address any more of your concerns. Best, Tal.
Hey, thank you for your feedback. I noticed that you left a 1-star review without additional comments, and I am sorry to hear that your experience didn’t meet your expectations. I've contacted you through email and would love to help with any questions you may have. Best, Shany from the Loox team
Automatically change the plan to the one with higher price without our authorization
Hey, I’m sorry for any confusion here, and I’d be happy to help clear things up. You have full control over your Loox plan and can switch it anytime in your Loox admin. Since explicit merchant consent is required for any plan changes, we don’t have a way to update your plan on our end. I’ve sent you an email to go over your plan and make sure everything is sorted. Just reply whenever it’s convenient—we’re happy to help! Best, Sara from the Loox team
Outrageous extra charges by number of orders without providing any value and awful customer service. I ended up paying 500 USD/month unexpectedly for a review widget. You can get the same functionality for 15/USD month.
Hey, I’m sorry to hear about your experience with our support team. I see that we responded to your latest inquiry but are still waiting to hear back from you. Regarding your subscription, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month, and we do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. Our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases. I’ve reached out via email to go over your plan options with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help! Best, Sara
really unclear pricing structure therefore charged way too much and support is also no help
Hey there Bamtoo, We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. Our goal is to provide high value with tools that help you attract new customers, increase conversion, and encourage repeat purchases. I see that we've reached out to you previously to propose resolutions to your inquiries- and I’ve gone ahead and reached out via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help! Best, Sara from the Loox team
1. In the invitation comment function, I set it to invite customers to comment 3 days after the "Delivery" of the order. I cannot know what the invitation comment email sent to the customer looks like, nor can I customize the content of the email. 2. There are no online customers. Support means that you encountered a problem at that time and could not solve it in time. You can only wait for the slow email contact. 3. Most functions do not have a preview function, which makes it difficult to use, such as testing to send preview emails, etc. I am going to change it. app, the key is this app The price quoted is not cheap, and many functions do not even provide the most basic guidance, which is very disappointing.
Hey, Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time. We’d love to hear more about what happened. I’ve sent you an email—please reply whenever it works for you, and we’ll do our best to help.
Uninstalled it and got charged! Not sure how that happened. How do I even get ahold of someone from this company to rectify it??? Super frustrated.
Hey SAM Outfitters, it looks like Shopify had already triggered this app charge before you uninstalled Loox, since Shopify charges in advance. I've reached out to you via email about your refund, I look forward to resolving this together :) Best, Sara from the Loox team
very bad survices
Hey French Factor, I’m sorry to hear about your experience with our support team. It looks like you may not be receiving the responses we've sent to your inquiries. I’ve reached out to you via email, and I look forward to sorting this out together! Best, Sara from the Loox team
facture alors que j'ai supprime l'abonnement
Hey, Arielle from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. I’ve personally reached out to you regarding your charge and am happy to continue the conversation with you privately.
I'm beyond frustrated with Loox. Their customer support does not read any of the messages sent to them and just says they'll forward it to tier 2. I have been trying for two weeks to get downloadable versions of my video reviews and I have not been able to do so. When I reply to their emails both [email protected] and [email protected] both are bounced back and the support team does nothing to help me. So I have to continue booking support through the shopify app only to go in a viscous cycle. Its ridiculous with the amount of money they charge my brands for their review platform!
Hey, Rotem from the Loox team here. Thanks for sharing your experience. Our team reached out to you privately, and we're here to help get this sorted out.
This app was one of the best apps on shopify. Unfortunately there is a rather heinous promo code abuse functionality that has cost my company over 50,000. I have begged loox to help me and writing this review pains be but I feel it's the only way to get their attention and take my issue seriously. I will gladly take this review down the second I have been helped in turning off the referral program.
Hey, Thank you so much for taking the time to share your feedback. I’m sorry to hear about your recent experience with the referral program. Please know that we take your concerns seriously, and we’d love the chance to make things right. To clarify: even after the referral program is disabled, any discount codes that were previously created will remain active in your Shopify store. These need to be manually disabled from within Shopify’s 'Discounts' page. I’ve reached out to you via email with step-by-step guidance on how to deactivate those codes, along with answers to any questions you might have, and I would be happy to continue the conversation there and address any more of your concerns. Thanks, Amit from the Loox team
too expensive
Hey, thank you for your feedback! I'm sorry to hear that our pricing package wasn't up to your expectations. We offer various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. I’ve reached out via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient - we’re here to help.
I was in the middle of something don't interrupt like thattttt
Hey, Sara from the Loox team here. Thanks for your review, and sorry to hear our "rate us" bar was bothering you. I've gone ahead and removed this from your account for you. I've reached out to you via email to see how I can be of further assistance, I look forward to continuing the conversation there!
Do not install this app - there is no free tier so you have to subscribe - and when you do there is no where to unsubscribe - scam app - keeps billing even when you uninstall it - shopify support said to just find the app and go to their site to remove the billing ... funny when Loox does not provide any form of a customer billing portal ...
Hey there, Sara from the Loox team here :) Loox can be uninstalled at any time just like any other app by removing Loox from your Shopify apps menu. As soon as Loox is uninstalled, Shopify stops triggering new app charges. Sometimes, a pending app charge that was triggered before you uninstalled Loox may still appear on your invoice. I've reached out to you via email regarding your refund, and look forward to providing you with additional assistance there!
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