Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,193
chart
#526
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June 13, 2024
It is too expensive. More apps do the same way cheaper than this one. I was paying 10usd and suddenly they change me to 30usd per month. They are counting all the orders, my store is COD but not all orders are paid, so they should not count.
Hey, Arielle from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. All of the details of the plan are present when accepting the plan. I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.
June 7, 2024
Worst experience with them, they charged me 400$+ uninformed and my plan is for 40$ only, i want my money back extremly unethical to charge such high amount just for Reviews
Hey there, Sara from the Loox team here. We understand how stressful it can be to receive an unexpected charge. Our pricing plans are fully transparent and are outlined in several places throughout the subscription process. We've reached out to you privately via email and look forward to continuing this conversation there.
May 26, 2024
Worst app ever, when you choise a low star raiting in their app, they send you to a feedback page, but when you choose a higher star they send you here. Dont use this app they will over charge you!
Hey, Arielle from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. All of the details of the plan are present when accepting the plan. I’ve personally reached out to you, and I'm happy to continue the conversation with you privately. In any case, our support team is available 24/7 and always happy to help!
May 25, 2024
I’ve been facing significant challenges with Loox. What was anticipated to be a seamless integration escalated into an array of issues and considerable time loss. To begin with, the process of embedding reviews on my website was anything but straightforward. Despite meticulously following the provided instructions, I encountered numerous problems. Hours of troubleshooting yielded little success, and the assistance from Loox was, at best, ineffective. Rather than offering viable solutions, their advice was to revert to the previous code upon encountering errors. Presently, although the ratings are visible, new complications have arisen. The “Choose Option” button is absent from certain collections, and the product cards are misaligned on mobile devices. Furthermore, the ratings are spilling out of the product cards. This ordeal has been profoundly disheartening. I had high expectations from a service that’s marketed to simplify, not complicate, operations.
Hey, Rotem from the Loox team here. I'm genuinely sorry to hear that your experience with Loox was not as you expected. I'd be happy to assist you in continuing to set up Loox on your store. I noticed that you've already uninstalled Loox. I've contacted you privately via our support email, and I'd love to schedule a call at your convenience so we can look into it together and ensure everything is sorted out to your satisfaction.
May 19, 2024
I have been extremely disappointed with the service provided by Loox. The technical support team lacks initiative and seems unwilling to go the extra mile to assist their clients. Despite having the capability to offer better solutions, they prefer to take the easy way out, leaving customers to deal with cumbersome workarounds. Overall, the support and service have been subpar and have not met our expectations.
Hey, Shany from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. Our Support team strives to provide help wherever we can. We are available 24/7 and always provide the best technical solutions whenever possible. I’ve reached out to you privately through the email associated with your store.
April 26, 2024
Scammers, they tricked my company to switch to their "Scale" plan with the promise for more features for the same price. In the end, i paid double what i paid before for THE SAME features even less. Stopped using their app, removing it from all my 3 stores. Now, you scammed me with small amount but lost 3 stores that use to pay you for years. My advise, go to Judge me - same features, but better price and support.
Hey, Arielle from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. All of the plan's details are clearly present when accepting the plan. I’ve personally reached out to you, and I'm happy to continue the conversation with you privately. In any case, our support team is available 24/7 and always happy to help!
April 24, 2024
LOOX is total scam! Tricked me to move from my current plan to their "Scale" plan. The only scale was the price i had to pay - from $35 to $80 for exactly the same service i used before! And this was not showed to me at the time of migration. In fact, it was represented as like moving to move features for the same price. Now if you send more than 300 emails per month your price is $79, up from $35! And for what? When Judge Me offers the same features, even more for just $15. Removing Loox, been using it for years. What shocked me is when i contacted them, they didn't even care that they scammed me and refused to refund. I'm going to report that to shopify. They are not transparent when they ask you to migrate. You are not represented with all facts prior the switch.
Hey, Tal from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. Looking at our previous conversations, I see that we did not advise you to upgrade your plan, and when you inquired about it, we offered you the option to downgrade back to your previous plan. All of the plan's details, including the usage-based pricing model, are clearly present when accepting the plan. I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.
April 3, 2024
I would like to share my experience. I have been using the Loox app for a year now, and I believe I am qualified to represent a portion of users to express my true feelings. Initially, my experience with the app was good because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them. However, an incident occurred earlier this year when I was organizing my bills and discovered that they had charged me twice in a month. I immediately contacted their customer service team. After sending an email, I received a generic reply stating that they would get back to me as soon as possible. However, I waited for a week and still hadn't received any response. Feeling extremely frustrated, I reached out to Shopify's team, providing them with detailed billing and expense records, hoping that they could help me get in touch with the app developer. Currently, I am still waiting for a response from them. Today, as I started organizing my bills for March, I couldn't help but feel disheartened by their indifference. As a long-term user, I feel that my concerns have not been handled properly, and their cold treatment of my difficulties raises the question of how they would treat new users. Believe me, it is crucial to exercise caution before installing an app because it not only embeds code into your store but also affects all subsequent sales processes. When you want to change an app, it is not as simple as uninstalling it. You need to consider the closed loop of customer purchasing cycles and whether the residual program code that cannot be completely removed even after uninstallation will affect the loading speed of your store. In conclusion, I am unsure if I should continue using their app. I am genuinely worried that they might occasionally overcharge me on my credit card, which deeply saddens me. I have already sought advice from experienced individuals on how to minimize the impact on my business and switch to a different app.
Hey, Tamarry from the Loox team here :) Shopify manages all app charges and billing cycles according to their policy here. I can see that we replied to your question on the day it was submitted. In any case, I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
March 8, 2024
I have purchased a plan for 39.99 USD just to check the app, but suddenly they have charged 222 USD on my card, i was totally clueless why they have charges my 222 USD. they have the reason that as the installed limit was 300 orderes you have received 1237 orders this month so they have multiply their amount to 160$ and other 39.99 USd charged for basic app...OMG total shit show....i wish i can send -1 star to them...i will definitely pass this issue in our Shopify community so they will also keep away from loox app. I want my amount back, i have send them email too as they dont have any live support.
Hey there, Sara from the Loox team here. While we understand how stressful it can be to receive an unexpected charge, our pricing plans are fully transparent and are outlined in several places throughout the subscription process. I've reached out to you privately via email and look forward to continuing this conversation there :)
March 6, 2024
non mi piace perche non ci sono le traduzioni in italiano
Hey, Rotem from the Loox team here. Thanks for sharing your experience. Loox widgets and emails can be translated automatically into 18 different languages through your Loox admin settings. I've reached out to you privately through our support. In any case, our support team is available 24/7 and always ready to assist you!
Feb. 29, 2024
Signed up for a $40/month plan. Find out they changed their plan structure and have been charging us $120 a month WITHOUT NOTICE. How is this allowed? UPDATE I see the response below and I just want to address some things: I now understand that it wasn't a plan change, but my misunderstanding of the fee structure and "usage charges". I wrongly assumed that for $40/month we'd get more than 300 emails, considering other services provide thousands of email sends for the same price. The plan in question has now been updated to be based on orders instead email sends, a change that feels even less user friendly than before. As for the assertion that said structure is built to "provide great return on investment", clearly we disagree as I wouldn't have left this review if I felt that $120/month was justified for the service we were getting.
Hey, Arielle from the Loox team here. I understand it's stressful to get a charge you weren't expecting. The plan and its pricing were presented and approved by your team, and no money whatsoever was taken without prior approval of the plan's terms. Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription. Since our plans are designed to grow with you, they include additional charges based on your monthly usage of the system. The charges you are referring to are usage fees, which were triggered as mentioned in the subscription's terms. We completely understand that costs are a big part of every merchant's decision about which apps to use, and we've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you personally to explain the situation further and to help find a resolution with you.
Feb. 22, 2024
Loox doesn't mention that the app will only work with Themes 2.0. I published my site to a new theme, then tried the startup wizard but it couldn’t verify that the Core Script was activated. It also presented a tab on my homescreen so people can see *all* my reviews which isn't helpful. The script wasn't verified so now I have to delete the app and continue my search for a better alternative to Shopify Reviews (which worked perfectly with my theme).
Hey, Lilach from the Loox team here :) Loox is compatible with all themes, including 1.0 vintage themes. If your theme does not support the option to add our widgets via app blocks, we can help you with adding them via code. I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Jan. 10, 2024
Useless app and very very expensive, Charged me double. There are many free apps available better than this.
Hey, Lilach from the Loox team here :) Generally speaking, Shopify manages all app charges and billing cycles according to their policy. I'd be happy to dig deeper into this. I've personally reached out to you regarding the charges you see from your end!
Dec. 22, 2023
Don't use this APP. At the beginning, everything is FREE, then they put you into $19.99 plan. then after few months, there is a message pop up saying "You’ve reached the limit… Congratulations! Your business is doing well, and you have outgrown the Beginner plan, which is limited to 500 orders.", the new plan is more than double of the original plan. I am not going to pay $49.99/month. No WAY!!!
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Loox offers several different plans for stores of all sizes and needs. All our plans, including those for larger-scale stores, have an extremely high ROI. I’ve personally reached out to you so we can find the best solution for your store, and I am happy to continue the conversation with you privately.
Dec. 17, 2023
If i don't choose to upgrade the plan, then i couldn't get in the admin, all the reviews disappeared! Why? robber
Hey, Rotem from the Loox team here :) The Loox admin is accessible regardless of your plan. Our Beginner plan is designed for stores starting their journey and is meant to help them grow their business. Once your order volume grows, we recommend upgrading the plan so that Loox is better suited for your needs. Even if you choose not to upgrade your plan, your reviews and settings remain exactly the same. I can see your Loox reviews are still displayed on your store pages. I would be happy to understand better what you are experiencing on your end. I've reached out to you privately; please find our email in your inbox so we can continue the conversation from there. Please also know that our support team is available 24/7 and always ready to provide you with assistance!
Dec. 13, 2023
Note to those using the Scale version, LOOX has a potential charge when your order exceeds 300, there is an additional charge of up to $760, it gets expensive and even when I turned off the extra features, I was still overcharged . Their customer support is also not real time and you need to wait a long time for the issue to be resolved .
Nov. 29, 2023
Delete it sooner the better. if you grow the price will be extremly high, if you earn $1 per order, you see you reach 300 orders it will charge you at least $35 per month. which means 10% net profit this APP will take from you, crazing. and there is no way you could export the images if you want to unistall.
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect. You can export the reviews collected for your store, including the photos, directly from the app or through our support team. I have reached out to you privately through our support team in order to help you get those reviews, and I'll be happy to help solve any further issues you may have :)
Nov. 21, 2023
I had not yet installed this app properly,however it managed to add itself into my theme and show all my products as 1 star rated!!! There was no reviews on loox as I had not installed it yet. Be careful as I didn't notice for days that all my products looked as if they are badly rated, I don't understand why that would happen, really not good and has likely lost me a lot of sales during what is suposed to be the busiest time of year!!
Hey, Yishai from the Loox team here. What you are describing is very unusual. No elements should appear until you manually add them to your theme. I would really like to figure this out with you. I sent you an email to continue this conversation privately.
Nov. 17, 2023
Atrociously expensive for what they offer. No way to transfer reviews to other apps if you ever want to move. The only way you can get reviews is in excel format which is useless. For the amount they charge they should have a system to sync reviews across Google, Shopify store and social media. I paid them $35 every month for a year and then stopped because it is a waste of money.
Hey, Amit from Loox here. Please note that Loox offers plans to fit all business sizes and situations - from a small starting business to big brands selling worldwide. No worries, I've reached out to you privately and I'd be more than happy to work everything out with you and help you make the most out of Loox. Please find our message in your email inbox :)
Oct. 16, 2023
On the basic plan you have to pay 10$ a month for the app's Branding to show up on absolutely every page. You're basically paying them to make them publicity. I asked customer service and no help was given apart from "just pay us 40$ a month instead"
Hey, Lilach from the Loox team here :) We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan provides you with access to all of Loox widgets and customization options, as well as sending review request emails to collect reviews for your store. While our Scale plan has everything you need to grow your business and increase sales. In any case, I reached out to you privately to continue our conversation and find the best plan that fits your needs and budget!