Loox ‑ Product Reviews App
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
22,015
chart
#260
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March 6, 2024
non mi piace perche non ci sono le traduzioni in italiano
Hey, Rotem from the Loox team here. Thanks for sharing your experience. Loox widgets and emails can be translated automatically into 18 different languages through your Loox admin settings. I've reached out to you privately through our support. In any case, our support team is available 24/7 and always ready to assist you!
Feb. 29, 2024
Signed up for a $40/month plan. Find out they changed their plan structure and have been charging us $120 a month WITHOUT NOTICE. How is this allowed? UPDATE I see the response below and I just want to address some things: I now understand that it wasn't a plan change, but my misunderstanding of the fee structure and "usage charges". I wrongly assumed that for $40/month we'd get more than 300 emails, considering other services provide thousands of email sends for the same price. The plan in question has now been updated to be based on orders instead email sends, a change that feels even less user friendly than before. As for the assertion that said structure is built to "provide great return on investment", clearly we disagree as I wouldn't have left this review if I felt that $120/month was justified for the service we were getting.
Hey, Arielle from the Loox team here. I understand it's stressful to get a charge you weren't expecting. The plan and its pricing were presented and approved by your team, and no money whatsoever was taken without prior approval of the plan's terms. Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription. Since our plans are designed to grow with you, they include additional charges based on your monthly usage of the system. The charges you are referring to are usage fees, which were triggered as mentioned in the subscription's terms. We completely understand that costs are a big part of every merchant's decision about which apps to use, and we've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you personally to explain the situation further and to help find a resolution with you.
Feb. 22, 2024
Loox doesn't mention that the app will only work with Themes 2.0. I published my site to a new theme, then tried the startup wizard but it couldn’t verify that the Core Script was activated. It also presented a tab on my homescreen so people can see *all* my reviews which isn't helpful. The script wasn't verified so now I have to delete the app and continue my search for a better alternative to Shopify Reviews (which worked perfectly with my theme).
Hey, Lilach from the Loox team here :) Loox is compatible with all themes, including 1.0 vintage themes. If your theme does not support the option to add our widgets via app blocks, we can help you with adding them via code. I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Feb. 17, 2024
pas tres facile a l'utilisation. Importer des avis est une vrais gagure. Je ne suis pas du tout enthousiaste avec cette application.
Hey, Rotem from the Loox team here. Thanks for sharing your experience. I'd be happy to help you with what you're experiencing. I’ve reached out to you privately through our support to make sure we get this resolved. In any case, our support team is available 24/7 and always happy to help!
Feb. 17, 2024
This App Deduct my Amount althought I unistall this from app within trail date.so this app very poor and not trustable please beware about this fraud App.
Hey, Rotem from the Loox team here. Loox or any other app cannot create charges after an app has been removed. I'm happy to take a deeper look into this. I’ve reached out to you privately through our support and will make sure we get this sorted out together!
Feb. 4, 2024
Hey, Sara from the Loox team here! I've reached out to you privately via email to provide you with further assistance :) Our customer support team is available 24/7 at [email protected], and we would be happy to help you with any questions you have.
Jan. 27, 2024
muy mala, no configura idiomas y no hace reseñas por productos si no uno mismo para todos. y espero que no me cobren el mes dado que he desinstalado la app con 9 dias antes de que me cobren.
Hey, Lilach from the Loox team here :) Loox allows you to set your Loox widgets’ and emails’ languages to match your visitors’ locale automatically. We also focus on collecting reviews at the product level. In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
Jan. 20, 2024
c
Hey, Lilach from the Loox team here! Our customer support team is available 24/7 at [email protected], and we would be happy to help you with any questions you have. I've reached out to you privately to provide you with further assistance :)
Jan. 17, 2024
A fuir, des escros, il augmente le prix et c’est limite impossible de résilier et QUAND tu résilie, il te prélève des sous pour avoir résilier je rêve
Hey, Tamarry from the Loox team here - I apologize for the confusion and I’m happy to help clear the air! Shopify requires explicit merchant consent when choosing an app subscription plan. All Shopify app developers (including Loox) cannot, on a technical level, change a store's plan or increase a store's payment terms without explicit approval of the new terms by the merchant or someone with permission to access the store's app billing. With that being said, I can see that we already resolved this in a private conversation, and in any case, I've reached out privately again to make sure that there isn't anything else I can assist you with.
Jan. 15, 2024
je ne recommanderais pas cette application parce qu' il y a trop d information et difficile a comprendre
Hey, Rotem from the Loox team here. Thanks for sharing your experience. I would be more than happy to help you set up Loox on your store. I’ve reached out to you privately through our support. Our team is available 24/7 and always happy to help!
Jan. 10, 2024
I used the app for about 7 days then canceled the plan and uninstalled the app. Almost 7 days later and I get a charge for $50 from loox.
Jan. 10, 2024
Useless app and very very expensive, Charged me double. There are many free apps available better than this.
Hey, Lilach from the Loox team here :) Generally speaking, Shopify manages all app charges and billing cycles according to their policy. I'd be happy to dig deeper into this. I've personally reached out to you regarding the charges you see from your end!
Jan. 9, 2024
NO NEED
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. It seems like you uninstalled us before we had a chance to assist you. In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
Dec. 30, 2023
Kedves loox egyáltalán nem értem miért kell olyan változtatásokat eszközölni hogy ne lehessen testreszabni az appot, és ez engem nagyon dühít. A beállításokban szinte semmit nem találok meg mert nincs is beállítás
Hey, Ilan from the Loox team here! I just wanted to touch base and send a quick follow-up regarding the review you left. We have upgraded our menu to offer better navigation through Shopify, on the main navigation menu at the left side bar. I sent you a personal message with screenshots and will be happy to take care of you in that email conversation to your full satisfaction. In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Dec. 26, 2023
Hey, Rotem from the Loox team here :) I wanted to let you know our support team is available 24/7 and always happy to assist you at [email protected]. I've reached out to you privately to better understand what you are experiencing.
Dec. 22, 2023
Don't use this APP. At the beginning, everything is FREE, then they put you into $19.99 plan. then after few months, there is a message pop up saying "You’ve reached the limit… Congratulations! Your business is doing well, and you have outgrown the Beginner plan, which is limited to 500 orders.", the new plan is more than double of the original plan. I am not going to pay $49.99/month. No WAY!!!
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Loox offers several different plans for stores of all sizes and needs. All our plans, including those for larger-scale stores, have an extremely high ROI. I’ve personally reached out to you so we can find the best solution for your store, and I am happy to continue the conversation with you privately.
Dec. 17, 2023
If i don't choose to upgrade the plan, then i couldn't get in the admin, all the reviews disappeared! Why? robber
Hey, Rotem from the Loox team here :) The Loox admin is accessible regardless of your plan. Our Beginner plan is designed for stores starting their journey and is meant to help them grow their business. Once your order volume grows, we recommend upgrading the plan so that Loox is better suited for your needs. Even if you choose not to upgrade your plan, your reviews and settings remain exactly the same. I can see your Loox reviews are still displayed on your store pages. I would be happy to understand better what you are experiencing on your end. I've reached out to you privately; please find our email in your inbox so we can continue the conversation from there. Please also know that our support team is available 24/7 and always ready to provide you with assistance!
Dec. 16, 2023
its doesnt work
Hey, Lilach from the Loox team here :) Once our widgets are added to your theme, they will automatically appear on your store's pages. I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Dec. 13, 2023
Cela ne fonctionne pas sur mon site shopify pour le moment
Store
Ma boutique
Using app
3 months
Hey, Ilan from the Loox team here :) I am sorry to hear about these difficulties. I have reached out to you through your email to help you set up the app as soon as possible. Our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.